4.4 OkaySep 6 2018
Stay away from Budget!They gave a car...Absolute nightmare to work with these people. Rude customer service. Sneaky people trying to find any fault with the car to charge the insurance. Had to fill in paperwork because of a tiny rock chip. Good luck getting a hold of anyone to make any changes to the reservation. Ruined our vacation.
2.0 MediocreJul 29 2018
Not the car I reservedThe customer service agent cancelled the reservation for us at the desk.We were going to be given a Subaru Outback as a standard size SUV. There is no way that that car qualifies as a SUV, let alone standard size. They had no other cars they could rent us. The excuse was that that was the car that was set up in Budgets "list" of approved cars for that class. If that is the case, then Budget really needs to review their list. The desk agent was nice enough, but one of the workers that came in reeked of smoke and was not very pleasant to her when she had asked him if the full size SUV (an actual full size one, a GMC Yukon I believe) was available. He got a bit gruff and said that we could have it if we only wanted it one day since it needed an oil change and some other work.
2.0 MediocreJan 26 2018
The vehicle itselfBudget added their insurance to the rental fee. It ended up being very expensive!
4.0 OkaySep 4 2017
The car we received had only about 3000 miles on it and it was a nicer car than expected.The car was very dirty when we picked it up. Chocolate on the seat, greasy fingerprints all over the interior. We mentioned this when we picked it up and asked if they could fix it. To which they said that they had just run it through the carwash and vacuumed it. The had no other clean cars with which we could exchange it. We called customer service and they gave us one day free and told us we could exchange the car at any budget location. We did. When dropping off the car we had to wait 30 minutes before being helped. The attendant was spending a very long time chatting with a customer and playing with their dog while a line of 3 or 4 other customers waited.
8.0 ExcellentJan 28 2017
Was a pain to extend the rental one more day. The national help desk could not do this. Had to try and get a hold of the State help desk for Budget.
2.0 MediocreDec 29 2016
Horrible experienceNothing.Didn't have the car I requested. They gave it to me with expired license plates. Had to go to different location to swap car and delayd my trip.
2.0 MediocreDec 20 2016
Quoted wrong priceThe vehiclethe entire process of booking at Kayak; getting the wrong quote, being overcharged at the end and then get the run around by Budget and Kayak. No more Kayak and/or Budget for me.
7.2 GoodOct 19 2016
Van was dirtyManager gave me a 10% discount for me washing his windows.Van interior and windows were dirty, candy and sticky residue.
2.0 MediocreAug 22 2016
I ended up cancelling my car rental after the tire fell off the rental car a few miles away from pickup. They were unable to get me a replacement car because they couldn't release a new one to me until they collected the damaged one, and they could not find where they had towed their car to. It was a nightmare.
4.4 OkayAug 6 2016
Customer service accommodated me with a returned car that hadn't been serviced.Car I reserved was not available.