Sandston car hire

Sandston car hire

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Sandston, VA, United States
Aug 3 — Aug 10
Same drop-off
Sandston, VA, United States
Tue 3/8
Noon
Tue 10/8
Noon
Driver's age:

Sandston car hire reviews and directory

Rated no. 1
Dollar
Best rated
6.8 Good (100 reviews)
1 location in Sandston
Dollar
Locations in Sandston
1 Richard E Byrd Terminal Dr+1 804 222 8751
Monday08:00 - 23:00
Tuesday08:00 - 23:00
Wednesday08:00 - 23:00
Thursday08:00 - 23:00
Friday08:00 - 23:00
Saturday08:00 - 23:00
Sunday08:00 - 23:00
  • 7.1
  • 6.9
  • 6.7
  • 6.5
  • 6.9
Recent reviews
3.9 MediocreJul 27 2021
1.9 HorribleJul 13 2021
1.9 HorribleJul 12 2021
10.0 ExcellentJun 26 2021
Pros: No problems. Had to drop the car very early in the morning and someone was there.
10.0 ExcellentJun 26 2021
Pros: Great deal, they were fast & friendlyCons: Nothing!
2.0 MediocreMay 11 2021
Pros: Dollar had no one at their counter. After a scavenger hunt from location to location we ended up at hertz where system was down for 45 minutes as we waitedCons: Service terrible and price was outrageous. We will let everyone we can know what a bad experience we had
2.0 MediocreApr 20 2021
Pros: nothing....Cons: pickup, one person working on a Saturday.....waited forever. Didn't get the right size SUV
10.0 ExcellentApr 1 2021
Pros: Drop off was very easy. The Explorer was super comfortable and easy to drive.Cons: Inside of car was not cleaned very well at all. Fold down seats were full of dog hair. Between the seats was a nasty baby pacifier. So discusting !!!
6.0 GoodFeb 24 2021
Pros: The staff made it easy. The car was perfect size.Cons: It smelled of cigarettes really bad. And then I also smelled like them. I would have swapped but it was the only suv they had 😫
2.0 MediocreFeb 7 2021
Cons: There was only one person to service dollar, hertz and thrifty. I waited more than an hour outside in the cold to pick up the car. They would not call a supervisor because they said they couldn’t do anything anyway.
Rated no. 2
Hertz
8 Excellent (44 reviews)
1 location in Sandston
Hertz
Locations in Sandston
1 Richard E Byrd Terminal Dr+1 804 222 7228
Monday08:00 - 23:00
Tuesday08:00 - 23:00
Wednesday08:00 - 23:00
Thursday08:00 - 23:00
Friday08:00 - 23:00
Saturday08:00 - 23:00
Sunday08:00 - 23:00
  • 8.2
  • 8
  • 7.7
  • 8.1
  • 7.9
Recent reviews
10.0 ExcellentMay 14 2017
Pros: Quick and professional service.Cons: Since this was my first time to rent at Richmond airport I had difficulty finding the return route. It could be more help if exit and return route could be given with the key to the car. Thank you.
10.0 ExcellentMay 11 2017
Pros: clean car in excellent condition
2.0 MediocreApr 24 2017
Pros: NothingCons: Would not let me pick up vehicle.
8.0 ExcellentApr 10 2017
StandardPros: Correct car was ready. Paperwork short as it was already booked.Cons: Correct car was ready. Paperwork short as it was already booked.it was a Saturday around noon, four people in line at the counter. Only one person working the counter. That is poor planning.
8.4 ExcellentApr 9 2017
Cons: Had to provide a credit card for 200.00 deposit. Why??. Windows were filthy. Had to clean them myself. Morning shift not friendly
10.0 ExcellentMar 23 2017
Pros: Vehicle was new , clean and great gas mileageCons: Nothing . All was good
10.0 ExcellentMar 13 2017
This was a delight.Pros: Very easy. Nice car.Cons: The seats in the Nissan cause one to slouch. Needed a lumbar support to compensate.
9.6 ExcellentMar 13 2017
Pros: All went well -- pickup / drop-off were painless, car ran very well mechanically (tires were way over-pressured), and was an excellent value for the money.Cons: Only minor complaints: on cleanliness (some stains on the rear seat and on the rear window deck that looked like toothpaste), and had to go back to get a prior damage descriptide sheet to document same and other previous small cosmetic damages.
8.0 ExcellentMar 12 2017
Helpful staff, great ridePros: Second time renting from Hertz. Service time was ok at pickup and superb at dropoff. I felt appreciated as a customer on both visits and will use this company again when the need arises.Cons: No complaints
4.4 OkayMar 9 2017
Car was not rentablePros: I like that I safely made it to my destination.Cons: Half way thru my drive I heard a noise drivers side front. When I arrived i noticed that there was broken plastic pieces behind the tire. The rental tech said that the previous renter must have popped a tire and hastily put on a new one. He then said my car was un-rentable. I am Not happy about this.
Rated no. 3
Thrifty
7.5 Good (59 reviews)
1 location in Sandston
Thrifty
Locations in Sandston
1 Richard E Byrd Terminal Dr+1 804 222 8751
Monday08:00 - 23:00
Tuesday08:00 - 23:00
Wednesday08:00 - 23:00
Thursday08:00 - 23:00
Friday08:00 - 23:00
Saturday08:00 - 23:00
Sunday08:00 - 23:00
  • 7.8
  • 7.6
  • 7.4
  • 7.2
  • 7.5
Recent reviews
2.0 MediocreNov 30 2020
Pros: Easy to book online.Cons: The car rental was closed. No one emailed me or called. They have been closed up for awhile.
10.0 ExcellentSep 4 2020
Pros: Comfortable car, clean and very simple steps to pick it up and drop offCons: n/a
10.0 ExcellentAug 19 2020
Pros: The staff was extremely professional while we were checking in. He made sure we knew where our car was, and even helped with directions to our destination that night. I would definitely go back!Cons: He could have asked the person that had checked in before us to wait until we were finished to have his questions answered.
2.4 MediocreJun 28 2020
Pros: The experience was the worst I've ever had. There was no attendant at the Thrifty counter. There was a sign that said go to the Thrifty attendant in the parking garage. There was no attendant there, either, and a sign that said go to the Hertz counter. There were 10 people in front of me in line and I waited 45 minutes in line, making me late for my appointment. The attendant didn't have any envelopes for my sales contract and because he talked to a person in front of me about video games for several minutes caused the wait to be linger than it should have. When I returned my car there were no attendants in the garage I had to drop off my key in the after hours box, and I still have not received an email receipt. The entire experience was a fail and in 25 years of renting vehicles this is the first time I've ever complained.
6.8 GoodMay 13 2020
Pros: No one was at the kiosk for pickup. The sign inside the airport said go to the garage. We get to the garage and there’s another sign that said to go to the lower level but no one was downstairs. An agent from another rental service said go to Hertz, the parent company. Nobody was there. So we call a number and no one answered. Eventually, after 20 minutes someone shows up. However, my online reservation wasn’t in the system. They had my name but not my info or payment. We stood there for another 30 minutes. In the end, I had to complete paperwork by hand. It took about an hour to get a car. It was ridiculous.Cons: Now that we’re in the pandemic, have a better system for customer service. Other rental agencies had people working at their booths. Nobody was waiting for a car. If someone is going to be away from the rental desk, have a bell, phone number or something to alert an agent.
8.0 ExcellentFeb 12 2020
Pros: Staff was efficient and friendly, unusual for a car rental desk
10.0 ExcellentJan 28 2020
Pros: VERY friendly and super-helpful !! The lady at the drop off area was the best!
4.8 OkayJan 4 2020
Pros: Drop off was easyCons: Thrifty service agent was unpleasant like she hated every minute of dealing with customers and I could have done without that. Was directed to another car rental place in the rental car area (I can't remember which kiosk, Avis maybe?) but then the envelope they used was Dollar, very confusing. No car was ready even though it didn't seem busy. We stood around for 30 minutes!!! Finally they brought us the car, which I found out was a 7 passenger SUV "recreational style" while I thought I had rented a full size SUV. I was told you can't rent a full size SUV on Thrifty.com. Such a bummer but we made due. There was melted candy below the window in the 3rd row seat on the left. Disgusting. How did they not see it? Never again with Thrifty!!
10.0 ExcellentDec 27 2019
Cons: This experience was great! Thirty is much better than Budget! Will never do business with Budget again! Sweet employees at Thrifty ad very helpful!
6.8 GoodDec 21 2019
Cons: Price
Rated no. 4
Payless
7.4 Good (79 reviews)
1 location in Sandston
Payless
Locations in Sandston
1 Richard E Byrd Terminal Dr+1 804 226 8153
Monday07:00 - 23:00
Tuesday07:00 - 23:00
Wednesday07:00 - 23:00
Thursday07:00 - 23:00
Friday07:00 - 23:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00
  • 7.7
  • 7.8
  • 7.1
  • 7.1
  • 7.2
Recent reviews
7.9 GoodJul 6 2021
2.0 MediocreJun 2 2021
Pros: the car was nice once we finally got to itCons: it took us about an hour and 15 minutes to get into our car with a pre-existing reservation. the first desk lady put us on a "Waiting list". we then checked out with her only to get sent to another slow line for that desk person to give us a car. little communication or apologize for what was delaying us. all this and my price for the rental was super high. not happy at all
6.0 GoodFeb 26 2021
Cons: A car available at the reserved time.
10.0 ExcellentAug 22 2020
Pros: Fun car. Great experience and easy processCons: Nothing
2.0 MediocreNov 7 2019
Pros: They were closed, like out of business.Cons: Using a company that was in business.
10.0 ExcellentOct 13 2019
Pros: The woman at the car pick up window was very friendly and helpful
2.0 MediocreSep 27 2019
Cons: Have a car. Any car. Lost a day of travel trying to find a vehicle from another agency. Will never consider Payless again.
4.8 OkayJul 1 2019
Pros: The staff was friendly.Cons: The car had bugs that bit us. The price charged was $35 more that the price on the reservation.
10.0 ExcellentMay 23 2019
Pros: Easy pick up and even easier drop offCons: Nothing.
3.6 MediocreMay 22 2019
Pros: drop off was fineCons: Saw an over charging me $450 on my 2 day rental without a reason
Rated no. 5
Avis
7.3 Good (38 reviews)
1 location in Sandston
Avis
Locations in Sandston
1 Richard E Byrd Terminal Drive+1 804 222 7416
Monday06:30 - 23:59
Tuesday06:30 - 23:59
Wednesday06:30 - 23:59
Thursday06:30 - 23:59
Friday06:30 - 23:59
Saturday07:00 - 23:00
Sunday07:00 - 23:00
  • 7.5
  • 7.4
  • 7.4
  • 7.2
  • 7.3
Recent reviews
10.0 ExcellentJul 25 2021
10.0 ExcellentJul 20 2021
2.0 MediocreJun 28 2021
Cons: We arrived at Avis counter which was among many companies. Only Avis had a long line, twenty customers deep. We cancelled the reservation (very easy to do thanks to the Kayak app) and took Ubers everywhere
2.0 MediocreJun 21 2021
Cons: Pick-up was terrible: only two staff for 30-some renters in line and nobody at the inside desk, we had to wait over an hour in the hot garage to get our car.
2.0 MediocreJun 2 2021
Pros: Staff at drop off was OK. Pick-up was a nightmare, a delay of 2 hours between getting in line to the car. Awful!!Cons: Faster pick up and more car options
10.0 ExcellentJun 1 2021
Pros: Dropping off was super easy.Cons: If the rep at the counter can go more into detail about policies, everything was explained very fast.
7.6 GoodJul 20 2020
Cons: The pick up process. It took a while to get the rental. Then the rental I reserved was not even the rental I got.
2.0 MediocreNov 20 2019
Cons: Even with a reservation there were no cars available
2.8 MediocreOct 7 2019
Pros: Staff was friendlyCons: Car was not ready when I arrived at airport. All cars were dirty and being cleaned. Wanted to put my name on a list with 20 other people to call when/if they got a car clean that night. What is the purpose of a reservation if they are not going to honor it with an available car.
10.0 ExcellentSep 23 2019
Pros: Staff were friendly and pick-up and drop-off were a breeze.Cons: Would have liked a shorter wait time for pick-up.
Rated no. 6
Budget
7.1 Good (95 reviews)
1 location in Sandston
Budget
Locations in Sandston
1 Richard E Byrd Terminal Dr+1 804 222 6090
Monday06:30 - 23:59
Tuesday06:30 - 23:59
Wednesday06:30 - 23:59
Thursday06:30 - 23:59
Friday06:30 - 23:59
Saturday07:00 - 23:00
Sunday07:00 - 23:00
  • 7.3
  • 7.4
  • 7
  • 7
  • 7
Recent reviews
2.0 MediocreJun 7 2021
Cons: Better communication! Had no idea Avis bought Budget: - no one to call at the desk phone just rings - at the counter you find out about the change - Returning car was in unorganized - car rental company should let the customer about insurance by third parties vs their own prior to rental
10.0 ExcellentMay 19 2021
Pros: Fantastic, Polite and professionCons: nothing
4.0 OkayMay 16 2021
Cons: Budget gave me a Toyota 4Runner that had previous glass breakage. The right passenger window had previously been broken out. However it was not fixed properly. So there was loud wind noise while driving.
2.0 MediocreMay 5 2021
Pros: Staff was friendly.Cons: It took two hours to get the car AND IT WAS NOT THE CAR WE RESERVED! These folks knew we were coming and it still too TWO HOURS to get any car available. I need a REFUND!
8.0 ExcellentApr 12 2021
Cons: Didn’t like the particular vehicle we were given but that’s all they had at the time without paying a huge up charge. Otherwise all was well. I use Budget virtually every trip. Good company and their staff is always easy to talk to and work with.
8.0 ExcellentMar 28 2021
Pros: Pick up staff was excellent! Drop off staff could have cared less about us.
10.0 ExcellentMar 23 2021
Pros: The pick up and drop off .. The service were Amazing..
2.0 MediocreOct 19 2020
Pros: They continue to give away the vehicles we reserved.Cons: Actually fulfill the reservations we make online.
2.0 MediocreJul 6 2020
Pros: I waited was almost 2 hours past my schedule time just to be told my credit was not enough to rent the vehicle, which the site mentioned nothing about. I also never received a refund for the payment I made when scheduling the vehicle.Cons: Given notice of credit checks as well as immediate refunds for business not used!!!
6.0 GoodJun 8 2020
Pros: The woman working the counter was professional and calm in spite of a messy situationCons: Not enough attendants, didn't have the car I ordered.
Rated no. 7
National
8.3 Excellent (23 reviews)
1 location in Sandston
National
Locations in Sandston
1 Richard E Byrd Terminal Dr+1 844 370 8284
Monday06:00 - 23:59
00:00 - 01:00
Tuesday06:00 - 23:59
00:00 - 01:00
Wednesday06:00 - 23:59
00:00 - 01:00
Thursday06:00 - 23:59
00:00 - 01:00
Friday06:00 - 23:59
00:00 - 01:00
Saturday07:00 - 23:00
Sunday07:00 - 23:00
  • 8.2
  • 8.6
  • 8.5
  • 8
  • 8.3
Recent reviews
10.0 ExcellentAug 20 2020
Pros: Car was nice and comfortable
6.0 GoodJul 21 2020
Pros: Easy drop offCons: Reservation wasn't available when I picked up the car, I had to wait an hour.
2.0 MediocreDec 31 2019
Cons: It needs to be more clear that a person's bank card with Visa logo and chip, will not be accepted to rent a car.
10.0 ExcellentMar 26 2019
Pros: Staff were extremely helpful and courteous.Cons: No improvement necessary.
9.2 ExcellentFeb 27 2019
Pros: Staff was great! I've rented cars in several locations recently and they were the best. Car was nice, but there was some stuff (hair clips, a lighter and a bottle of clear fluid) left in the car.Cons: The Easy Pass could have stuck to the windscreen better. It feel off while driving several times and left me feeling around for it because I needed it.
10.0 ExcellentOct 29 2018
Top notchPros: Nice vehicle, nice rate, nice serviceCons: All went well
10.0 ExcellentMay 24 2017
Great Customer ServicePros: I had change in plans and they modified my reservation over the phone. No questions asked.
4.4 OkayMar 20 2017
Car Not AvailablePros: Got "upgraded" for freeCons: I reserved a small car because I was going to drive 3 hours from Richmond, VA to Raleigh, NC. When I picked up the car all they had left was a Suburban. Not the end of the world, I can still drive the big truck, but made parking next to impossible, and cost me at least double to pay for the gas used on my 3 hour drive.
Eagle Rent A Car
1 location in Sandston
Eagle Rent A Car
Locations in Sandston
Richmond airport
Recent reviews
Easirent
1 location in Sandston
Easirent
Locations in Sandston
Richmond International Airport
MondayInvalid date - 23:59
TuesdayInvalid date - 23:59
WednesdayInvalid date - 23:59
ThursdayInvalid date - 23:59
FridayInvalid date - 23:59
SaturdayInvalid date - 23:59
Recent reviews
Sunnycars
1 location in Sandston
Sunnycars
Locations in Sandston
1 Richard E. Byrd Tr Dr Ste 115
Recent reviews
438 travellers who hired a car in Sandston gave the car agency they used an average rating of 7,3

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