4.0 OkayFeb 3 2020
Pros: Got a nice jeep...Cons: After waiting 2+ hours cuz they overbooked, made me very late for an appointment which caused me to be hit with a $45.00 fee so I really didn't save any money or time -it cost me more be and the location is very strange not very confident.
7.2 GoodNov 4 2019
Cons: Had to take a taxi to another location which was $30 and then had to wait an hour for a car to be brought from the location we were at originally with an infant with us. Car had less than a half tank of gas and no one went over the condition of the car with us.
10.0 ExcellentApr 16 2019
Pros: Extremely friendly and extremely helpful. I loved it easy no hassle
9.6 ExcellentFeb 26 2019
Pros: Customer service, prompt and efficient.. provide the necessary details.Cons: Cleaning of the car, especially the interior.
6.0 GoodFeb 18 2018
Pros: Easy to find & returnCons: The car I ordered was not available, The up grade was a Dodge pickup. When we turned it in the bill went from $113.20 to $184.89. We didn't use it so we only drove from Long beach to LAX. I did call Avis and they will give me a credit bringing the bill down to $118.26.
2.8 MediocreFeb 12 2018
Delayed so they gave our car awayCons: Our reservation was for 9, however we were delayed by 50 minutes (not arriving until 9:50) getting off the ship due due a lost piece of luggage. Then we needed to wait in line for 15 + minutes. At the time of check in we were told they only hold the car for 30 minutes and our car was gone. We were required to upgrade at a cost of $15 more.
2.0 MediocreFeb 4 2018
Didn’t get itPros: I don’t know...didn’t get a car.Cons: The place was overbooked, and although Kayak indicated and confirmed that I had a rental car, and I got an Uber to the facility, there were no vehicles to be had, and I was abruptly notified jay there weren’t any coming in. There really needs to be some way of limiting rentals and preventing this issue (over booking). We had to walk to another agency with our luggage and pay more than intended...much more. But I got a car.
5.2 OkayFeb 2 2018
Wouldn't give us a car despite reservationPros: The staff at the second Avis we went to (2164 Long Beach Blvd) were friendly and competent, and got us the car we needed.Cons: The Avis where we reserved a car (264 E. Ocean Blvd) didn't honor the reservation, and gave 3 contradictory reasons why they couldn't. Several other customers with reservations arrived around the same time, and all were told there were no cars. We had to go to another location.
3.6 MediocreJan 2 2018
cars are not very clean. smelly.Cons: Car smelled of smoke.
4.0 OkayNov 7 2017
LONG BEACH AVIS LOCATION A LOSERCons: When we picked up our car, they did NOT go over it with us at all. I walked around the car and found the front bumper was badly damaged. I found the guy who gave us the keys and he had no idea. He did take pics of it. When we turned the car in at LAX, the woman there looked at the car and said to me...what did you do to the car? I had taken pics of my own, and showed her the pink receipt the guy at long beach marked up.