Pick-up location | Rocky Mount |
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Car types | |
Hire locations | 1 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
One location in Rocky Mount
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Reviews
2,0 Poor
Oct 2022
8,0 Very Good
Apr 2021
Pros:
The staff was helpful, and pickup and drop off were easyCons:
The car reeked of cigarettes. It was quite overpowering and I could smell it on my jacket after getting out of the car. As a family of non smokers, traveling with a young child, it was kind of gross and embarrassing.10,0 Wonderful
Jul 2020
Pros:
Helpful staff and awesome carCons:
Allow debit cards for rentals!8,8 Very Good
May 2020
Pros:
Staff very helpful10,0 Wonderful
Apr 2018
Pros:
Ford Taurus was exceptionalCons:
Took three attempts to get the bill correct but finally got it right4,4 Mediocre
Feb 2018
Pros:
The employee was kind and let me check-in early, the process overall was quick and efficient. No hard sell on extra services. Check-out was similarly efficient, same employee, he was kind and took care of the check-out even though I forgot my paperwork.Cons:
The car was unclean and had a strong cigarette odor(I'm a non smoker). I took photos for my own sake, and would have asked for a second car if I wasn't late for an appointment. The odor stuck to my clothes and I smelled like cigarettes every time I got out of the rental.7 locations in Rocky Mount
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Reviews
8,0 Very Good
Mar 2021
Pros:
Easy process10,0 Wonderful
Aug 2020
Pros:
Everything was as you would expect when renting a car. EasyCons:
Nothing10,0 Wonderful
Aug 2019
Pros:
Yes the manager took care of me no problemsCons:
Nothing7,2 Good
Jul 2019
Pros:
the price is good and the car is niceCons:
i made a monthly rental from May 10 to Jun 9, i went back to Enterprise to make another monthly rental on Jun 7, since Jun 9 is Sunday, the operator just closed the contract on Jun 7, which made me 2 days loss, and never noticed me i can come back to Enterprise to make the new contract on June 9.6,8 Okay
Jun 2019
Pros:
Yes.Cons:
There was no shuttle service available at the drop-off location. They asked me to take it to another location a few miles away.10,0 Wonderful
Apr 2019
Pros:
Staff was wonderful and ease of pick up and drop off2 locations in Rocky Mount
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4,0 Mediocre
May 2021
Cons:
Hertz and I made a contract for a week long cargo van rental for a business trip. A full week before I needed it. They confirmed the contract twice. I arranged for someone to drop me off to pick up the cargo van. Upon arrival at the pick up location, there was no cargo van. It wasn't even a Hertz location so I could not remedy the situation on site. I returned home and called Hertz. I eventually had to ask the representative to stop apologizing and start problem solving. I had to basically coach the representative to find me a replacement van at another location. In order to get it I had to pay for another rental and wait several days for a refund of the other. After three hours, several gallons of gas, and my drop off person being late for work I had a van. Which I then discovered had damage, a burnt out light, and less gas and more mileage than stated on the contract. It eventually got sorted out but I will not be working so hard to give Hertz my money in the future. That $75 credit for a future rental I won't use with this company does not compensate the expenses incurred due their broken contract.2,0 Poor
May 2021
Pros:
In person staff was nice but not informed wellCons:
I tried calling Hertz 6 times to request a rental extension because of an unexpected family emergency and all six times no one answered. We also were unable to fill the car up with gas as no Gas Stations within 30 miles had a working pump due to the Oil Pipeline hack. This was ruled a State of Emergency yet Hertz still charged up $7 a gallon to fill the tank up.2,0 Poor
Jun 2018
Pros:
NothingCons:
When you make a reservation, maybe they should have a car. Or at least make a phone call or email stating they are out of cars....isn’t that there dial purpose?2,0 Poor
May 2018
Cons:
I was promised a car for a trip I planed for a month .the same day hertz on east main st in salem va. called and told me they had no cars so I had to cancelled my vacation never have got my money back what do I do thanks8,8 Very Good
May 2017
Pros:
It was the perfect vehicle for my needs. Pickup/dropoff was quick and location is convienient. Employee was professional and pleasant.Cons:
the vehicle wasn't clean enough. There was a film on the interior of the windows and some seats had crumbs and crust.8,0 Very Good
May 2017
Pros:
as far as the car, it was awesome. comfortable, very easy on gas, and roomy.Cons:
it had a smell as if cigarette smoke was being covered up which was kind of nauseating but at least an attempt was made.Most popular car type | Mini |
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