|Pick-up location||Pisgah Forest|
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Pros:Friendly and efficient, free upgrade
Cons:Honestly nothing, pickup and drop off were both very easy. Employees were great. Car was clean and drove great
Pros:Staff extremely friendly. Made the pick up super easy and quick.
Cons:Just that it would have been a tad convenient having a full tank of gas to start our journey with.
Cons:Too expensive and too long of a wait in Fletcher
Cons:When I picked up my car, I was offered insurance for the vehicle. Usually I get it, but this time it was ridiculously high! Over $40 per day...which was twice as much as the highest rate I'd paid in the past.
Pros:Extremely Fast Pickup and Drop off. Less then 5 minutes on each end. Car was basically brand new and very clean.
Cons:Price maybe. Overall a good experience.
8,0 Very Good
Pros:Very helpfull But ......... The vehicle STUNK of cigarettes .
Cons:The vehicle STUNK of cigarettes . Took 4 days to clear up . Drove with the windows open when ever possible . Wife suffers from Emphysema Very dissapointing
Pros:Our flight was delayed and we got in pretty late. There was one woman working with quite a long line and got everyone in and out quickly with a warm smile and positive attitude. Helped to make a frustrating day so much better. I wish all agents could be like her.
Pros:Free gas for their error
Cons:Had reservations but had to wait 30 minutes for my rental which wasn't what I ordered & staff lady was rude(she got overwhelmed b/c many others didn't have their cars ready either)
Pros:Pick up and drop off excellent
Cons:Confusion over who owned the account kayak or me
Pros:No lines at check in desk pleasant man to help
Pros:Vehicle and Customer service
Cons:Wait to pick up vehicle
Pros:Friendly front desk lady.
Cons:Someone was supposed to meet us at the car, he didn't and we found him wondering around the rental garage. Car was dirty inside and out, AIR CONDITIONING didn't work and only found that out the next day when it was 95f outside. Literally miserable driving around in it. No directions to drop off in Fayetteville, NC. No pre inspection so i filmed everything to make sure i wasnt blamed for how dirty the car was, even AFTER i paid to run it through a car wash. You think covid times would ensure a clean inside but finger prints everywhere, on the screen, dirt in the back seat, just gross.
Pros:Pickup in Fletcher was simply a disaster. No customer service, 60 minutes wait with only 3 other customers in front of us. Still Not sure if it was such poor lack of experience or inability to perform...? To top it of, attendant brings a car over for ‘easier’ access and brings the wrong car.
Cons:Providing experienced employees or ones who are capable of performing simple tasks... Very very poor pickup experience.
Pros:Bargain. Flight would of been $400. Was able to rent at Avis and trip total was less than $100. Great Deal!
Pros:dropped off at an odd time so I had to go inside with the keys to turn the car in, not a big deal - its 30 feet from the parking lot.
Pros:Easeof pickup and price . Free upgrade was nice.
Cons:Drop-off location not well marked. More or larger signage would help.
Pros:Nice car no problem's ?
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8,0 Very Good
Pros:VERY friendly staff. Vehicle upgrade was excellent.
Cons:Way too expensive.
Pros:Staff in Asheville was terrible. They ended up giving us the wrong car and we only found it out when we dropped it off in Jacksonville. Staff in Jacksonville as almost as bad. The car was also not cleaned before. Someone's old coke can was left in the car.
Cons:Whatever you do, make sure you get a PAPER contract when you pick up your car. They said we didn't need one in Asheville and they just emailed it to us, but once we got to Jacksonville, Hertz acted like we should have had one and they treated us as if we were the problem with it not being there.
Pros:Could not have been easier all the way around from staff at the counter to the car itself.
Cons:Not a thing.
Pros:They had over booked by 35 cars and we were stranded at a small airport with no rental car. They did not help in any way.
Cons:Had a car for us. I'm very disappointed.
Pros:Got there and line was 20 people deep and people in front of me had been there for 90 minutes. One person at counter. left after an hour without a car.
Cons:more people at desk, don’t overextend reservations