|Pick-up location||Pembroke Pines|
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Cons:Having the car I actually booked and not something else.
Pros:Rented the car two weeks in advance and the day of pick up The truck wasn’t available, lost my connecting flight and enterprise didn’t help
Cons:Just go somewhere else
Pros:nothing they didn't have a vehicle for me to pick up.
Cons:To have a vehicle as promised on the reservation and not have to be searching for one afterwards in a couple of hours before trip
Pros:They were fast and courteous
Cons:Enterprise attendants and manager denied to rent the car unless you buy their insurance that double the price of the rental. They are also rude and have poor customer service skills
Pros:Staff was super friendly & accomodating.
Cons:More options for plus + cars
8,0 Very Good
Pros:The second car they gave me was fully functional
Cons:The first car was broken, vibrated/shock-likely something wrong with the tires. The second car they gave was filthy, the trunk had bananas, grocery bags, wrapping paper, old masks. There were chips by the driver’s seat. Both car were clearly never cleaned when I rented them for their enhanced cleaning during covid. Very disappointed with the whole experience
Cons:I have been a client for a long time and he said he had no cars.
Pros:Weekend schedule to pickup drop off was awesome. The staff at the counter was very helpful and shown extended courtesy
Cons:Everything worked very well for me
Pros:You have nice selection
Pros:The Budget rep working that day was great
Cons:there was only one person working during a time when the internet was down. It took me a total of two hours to do a simple one day rental. There should have been no less that four people working during this trying time. The car that was rented to me was filthy. It smelled like sweat and cigarettes. I could not wait to get out of it. It was the most disgusting car I have ever been in. It shook over 65 MPH. It was Nissan Rogue
Cons:A bit pricey for the car that was given to me. And I did not like that I was not able to go through the drop of inspection with the person who inspects the car. If I have any extra charges because of that I will be very upset and dispute them because the car was returned in the same conditions I received it in.
8,8 Very Good
Pros:Staffs are friendly.
Pros:The car was clean.
Cons:The location where I made the reservation didn't have any cars available and had been waiting all afternoon for the distribution center to send over more cars. Four of us in the lobby were stuck. Luckily, another woman asked them to check a different location about 15 minutes away. The associate did, and they had cars. The associate asked if we'd be willing to go to that location and since I had been dropped off, I didn't have transportation. Thankfully, the woman who'd asked was a real Good Samaritan and offered me a lift. When I got to the other place, they didn't have the car I reserved (an intermediate) and I had to take a compact, which I didn't enjoy, but I took anyway because I was under a time crunch. This other location did their best but they seemed overwhelmed with all of us coming over. The first Avis center was all very disorganized. How is it they accepted reservations without available cars? Why didn't I get a call ahead of time if there were no cars, so I could make other arrangements? It was a mess.
8,0 Very Good
Cons:No signs instructing you where to drop off vehicle. It was a one way rental so I didn't pick it up there. It was inconvenient because she made me go back to mall parking to pull car up to front door which was difficult to find
Cons:They had no cars available for pick-up at my 11am pick-up time - claimed they had to be washed. Said it would take two hours to get it done. They didn't even realize I was going to be picking up a car. I needed the car to get to an appointment across the state, so I canceled the reservation. Also, the attendant on site was not very friendly, barely courteous. Didn't seem like he wanted to be there at all, and had zero concern for my need to have a vehicle. Not at all apologetic.