Cons: I was worried the car couldn't handle long distances.
Mar 10 2017
Honest, efficient and reliable
Pros: I have rented from both companies in Galway...they are like night and day. Enterprise is very reliable, customer oriented and efficient. Cars have all been high quality, in stark contrast to their competitors at Budget. The prices advertised by Enterprise are often higher than Budget, but in my experience the quality far exceeds the price difference and the folks at the Galway Budget office will intimidate you and flat out lie to get you to buy extras that you don't need...entirely unprofessional, but they know you often don't have the option to walk out on the rental by the time you get to the desk. I have rented from Enterprise 7-8 times and have been thoroughly impressed with their professionalism, honesty and efficiency every time.
Cons: The rental agency told me the car was new and had no scratches. It was new--it had 79,000 miles and scratches all over it. I had to walk quite a way to pick it up and had to stop again at the agency to show them all the scratches.
The car screeched and had no power in first gear. It stopped working and we were stuck for almost 5 hours as a result. The agency insists on having someone come out to say it is not working (when it is clear it is not because the clutch stopped). That took 3 hours. It is only after that time that they then called a tow truck to come. The tow truck driver lost his glasses and we helped him search for it. We initially were stuck at 7 pm and didn't arrive back to our B and B until close to midnight as a result of all this.
Budget initially told me I had to pay for the car that broke down and the tow because I did not have insurance. They need to find service people around the country so one does not have to wait for 3 hours to have someone certify that your car doesn't work when it is obvious that it does not. The problem is that people say "I just got this call" and "I tried to call you but couldn't reach you" when this is incorrect and you end up waiting for hours. It took several calls the next day as well to get a new car towed to our B and B because Budget never answered their phone or my voicemail calls to them. I spent a lot of money calling people as a result of this problem. Totally awful service when something goes wrong and they give you cars that don't work and need mechanical fixing. They need to look over cars to make sure they work before sending them out.
Don't use them.
Feb 25 2017
Pros: Fuel efficient car
Cons: Customer service agent tried to stuff us round, trying to charge exorbitant prices. Said I was happy to go elsewhere then started offering a more reasonable price. Pick up/drop off not convenient in Galway.
May 29 2018
Off site pick-up
Pros: Office located in Eyre Sq.
Car was must what I asked for
GPS Garmin was available.
Cons: Walking 10 minutes to get the car from a parking garage.
The lot pass was invalid and no parking garage attended was on duty. Another drive walked up and used his to let us go through the gate.
Oct 9 2018
Expensive, No Return Instructions, Dirty Windshild
Pros: Car was easy to drive and nice size.
Cons: Dirty windshield and exterior. Expensive.
Jun 9 2019
Cons: Clarify the Ireland insurance requirements that are necessary for a letter from your credit card or the fee that you will pay additionally. The Budget in Galway was really helpful and informative with helping resolve this issue.
Aug 15 2019
Pros: The car was great, the staff at both locations were wonderful. At Kerry airport he went out of his way and helped us get our train!
Cons: The price. When booked online it did not say you had to purchase their insurance. This double the price. And it was mandatory. Online it offered me other insurance for 81 usd, which I read the details thoroughly and purchased. I was told at Budget it was worthless. (Thankfully I cancelled in time).
Sep 21 2019
Pros: Dropoff difficult. Busy street. No instructions on how to park.. once I over came that, courteous and simple return. BUT see below.
Cons: I was given a credit on my credit card for the tank of gas that had been reserved. Two days later and the credit has not shown up on my account.
Jun 5 2016
The service in Galway was good I booked this car on line with no option to add insurance when I arrived in Galway the insurance cost me more than the car hire.The actual pick up point base for the car is some hike with luggage.
Drop off could be explained a little better or where to park the car.
No one checked the vehicle
Jul 27 2016
Cons: Picked Budget because drop off I picked said it was in Eyre Square
It was in a public car park in a congested area
Drop off took over an hour
Apr 30 2018
Confused about where to drop
Pros: The drop center was in a 24 hour parking garage.
Cons: After parking the car in the garage and dropping the key in the office, we were asked if we left it on the 4th floor - there were no directions stating to do this. They were okay when we stated we didn't know that, but it would have been nice to have better directions.