Palm Bay Car Hire

Cons: It would be helpful if they had a policy for dropping off the key to return the car. Since they are not open on Sunday we had to rent car for an extra day and it was so busy Monday morning we had to wait in line for 45 minutes just to return the car but overall we still love this rental company.

Cons: The only thing I don’t like is all the fees tacked on to the original price of the rental. When I searched for rentals, the price seemed very reasonable. But when it was all said and done, once all the fees and insurance were added in, it ended up costing me twice as much per day as the price you’re shown on the website. Since insurance is optional, I would suggest you start showing the full price with fees included (not including insurance), so that people know how much they’re really going to pay all-in.

Cons: First off they called me to tell me the location I had booked with was not going to be open and that I needed to come to another location. They said “they would make it worth my time”. They definitely did not. They gave me a Jeep Compass that struggled to climb hills and got horrible gas mileage for an intermediate SUV. The car was halfway washed on the outside and not vacuumed on the inside. The tank was literally left on E with the low gas light on! To top it all off when I booked I had selected to drop the car off at 11 pm when we got back to town cause I had to work the next day and wasn’t going to be able to. They told me if I didn’t get back by 7-8 that I wouldn’t be able to drop it off because they are inside a car dealership (original location I selected was not) and the gate would close. When I asked if I could just drop it off elsewhere they told me sure, but I would be charged more for a one way pick up and drop off. They didn’t even try to work with me. Definitely will not be using hertz again.

Cons: Long walk into airport in Ronkonkoma NY and confusing on checking out. Did not like that car had no CD player.