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Pros:The young lady was helpful, and it was an easy pick up and drop off.
Cons:I went to pick up the car, they had hours up to 3 pm posted at the counter for the Saturday 11/28/2020. I was there just a few minutes before 3 pm. Nobody at the counter. Could here music playing in the adjacent employees room, and a personal bag was sitting in the counter chair. Knocked on the employee door twice and waited until 3:15. Couldn’t get assistance or a car. Looked up hertz rental and one was open till 4 pm near the airport in Tyler. Drove to this one before 4 pm, but it was closed also. Therefore wasn’t able to obtain a rental car to get me to Dallas love airport by 4:00am Sunday morning,. so required family member to drive 200 extra miles Sunday morning to go out of there way to drop me off at the airport . It would be better to have your places open to the times they post they are.
Pros:I would like my reservation honored. I needed a car. I had a reservation. Everyone there waiting had a reservation. We were all left stranded. We did not even get a cancellation. The hertz crew was home for the day. They left five hours early.
Cons:Be open. Honor your reservations. Keep open during your business hours. If you want to make it right you can pay the $25 cab ride into town, the $90 I was forced to pay at the hotel and maybe the cost of car rental from Enterprise.
Pros:I enjoyed the rental car and the experience
Cons:If I could keep the car
Cons:They had a storm the previous night and had no cars available to rent. I made the reservation that morning yet the lack of cars was not reflected in my search.
Pros:The reps at the counter in Tyler, Tx. were courteous and extremely helpful. Their enlightening advice about the rental car business will forever be appreciated.
Pros:I needed a car to get to the airport so I ordered one from Enterprise. Half hour before pickup they informed me they didn't have a car for me and would not pick me up to bring me into town. Had to walk 2.5 miles IN THE RAIN to rent a uhaul at twice the price to make my flight. Offered little slice and nothing to make it right.