Newport News Car Hire

Cons: Only thing was that the car wasn't cleaned (detailed)

Cons: We did not know that the car rental place was not at the airport and there was not a shuttle to the place we had to pick up our car. That was a big shocker. The young lady at the airport called the place that we rented the car from and we were well taken care of. The car windows were so dirty that we couldn't see out of them at night. We had asked the guy who cleans the car to clean them again but even his second round of cleaning was terrible. He acted as if we were putting him out.

Cons: High price

Cons: Cost

Cons: had to drive a beastly ford expedition

Cons: Terrible customer service! Very disappointing.

Cons: Although the car was clean, it had a musty smell.

Cons: Fuel was not completely full. Did not have intermediate SUV available, and suffered low mpg with larger SUV. No in-garage drop off service at PHF

Cons: Nothing!

Cons: Low tire pressure alarm sounded on the second day of our rental. I checked the air pressure in all four tires - over 50 psi in three tires and less than 25 in the fourth. Obviously, this is a safety issue that could have resulted in a blow out. Avis' staff should perform simple checks like this (also oil and other fluids) as a part of their prep.

Cons: NA

Cons: Hotwire said i can cancel any time. When i tried to cancel online an hour before pickup time, it says cancel window has expired. I did not call them because i am hard of hearing and i have better things to do

Cons: Return. There were three staff members visible around the counter all of whom were talking to someone on cellphones. I had to wait 15 minutes before one young lady was kind enough to talk to me

Cons: I had reserved a small or compact car (I hate driving large vehicles on unfamiliar roads). They offered me an F150 (large pickup) or a van! They were good enough to at least get me a large SUV, which was less of a pain but far from what I had reserved.

Cons: The car we reserved and expected to drive in Newport News was unavailable and we had to drive to DC to get one that would work for us, which was very frustrating and time consuming.

Cons: They charged me 196 for just a couple of hours and when I discussed that issue with them, they changed the amount for 137 dollars even my estimate price was 76 dollars!!

Cons: Needed to extend my contract. Was easier to return the car, and rent another from a competitor.

Cons: Upon arriving at the airport to pick up the car I had reserved. I found out that my reservation had been cancelled and I was not given a reason as to why.

Cons: From the start this was the worst car rental experience I've ever had. I got to the budget counter and they swiped my card. They immediately told me they wouldn't rent me a car because my credit wouldn't allow it. I never gave them permission to run my credit. Next they told me they could get me a car from avis. It was the same car they just changed the rental jacket from budget to avis and charged me $20 more. Once I got the car it was the most uncomfortable thing I've ever driven. That's not their fault it's Volkswagen to blame for that. They never asked me what car I wanted and forced me to pay more than the price I booked based on some phantom credit check they claim they did. I do not blame Kayak for this I blame the guilty patty which is Budget/Avis car rental.

Cons: No help finding car in parking garage. Person at counter was helpful on my reservation but couldn't find the car and wasted time walking around. Once I got to car had to google how to start it. Was push start I had no idea I had to have my foot on break to start it until I googled it

Cons: I had a very long wait in line (there were only two people ahead of me). The man who processed my pickup was extremely unfriendly. He offered me additional insurance and waivers. When I politely declined, he treated me as if I was ignorant while using scare tactics to get me to buy them (I'd already verified my coverage with my insurance and said as much). He then handed me my paperwork and asked me to initial in 4 different places. Apparently he assumed I wasn't going to read the paperwork - he'd overcharged me by $11. When I asked why their was a difference between my quote amount via Expedia and his amount he said he didn't know and didn't offer to look at the bill. When I continued to read he acted irritated and took the paper. He looked over it and then changed something on the computer. He said he'd put me in a different car (he didn't because he'd already gotten the keys and didn't swap the keys). He offered no other explanantion and asked me to sign again. There was no thank you or have a nice day.

Cons: Car had been smoked in previously and still had a faint smoke smell

Cons: When I picked up the initial rental it had a flat tire, after I put air in the tire the flat tire indicator did not go off so I went back to exchange it for another vehicle. It would be more helpful if the vehicles are inspected prior to being issued to potential renters.

Cons: The original pricyfor rental of a small suv for 3 days was $126.00, with bumper to bumper coverage was an $35 a day ( full comprehensive was $72 a day), oh and would you like road side assistance coverage ($10 per day) ripped off $273 for 3 days!

Cons: Misleading sign-up. Said I would not have to pay until at the rental car counter. But charged $12 immediately for Allianz, although it said $9. Thought it was for accident protection but it was for cancelation insurance or something. Will never use Kayak again for rental cars.

Cons: They didn’t have convertible that I booked. I had planned it use as a photo prop with several different parties and had change everything. Not sure who’s at fault but taking 3 hours on a Saturday to go get the car only to find out less than 4 hours prior to the plans that it was not there!