Pick-up location | Newport News |
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Hire locations | 14 |
Airport locations | 8 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
7,0
Good
30 reviewsCleanliness
6.5
Comfort
7.0
Pick-up/Drop-off
8.0
Value for money
6.5
One location in Newport News
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Reviews
6,0 Good
Apr 2021
Pros:
Staff was very professional and efficient.Cons:
The car was very worn, seats were stained, loud, uncomfortable. I thought I was getting a volkswagon jetta but ended up with a toyota corrolla. It looked like it had been just returned from a college road trip.10,0 Excellent
Jun 2020
Pros:
All good..Easy airport..Cons:
Directions didn’t really make it clear that the check in was in the airport..Had to call and get help finding where to pick up..8,4 Excellent
Dec 2019
Pros:
The drop off was very easy and convenient. The staff member came right to my door.Cons:
I reserved a compact car but the company only had large suv available. This was not reflected on the website.9,6 Excellent
Nov 2019
Pros:
Yes8,0 Excellent
Sep 2019
Pros:
Made us wait to exactly 6 to pick up the carCons:
I had to put a quart of oil in the car and the service light came on while on the trip6,0 Good
May 2019
Pros:
The Budget rental itself was fine.Cons:
Misleading sign-up. Said I would not have to pay until at the rental car counter. But charged $12 immediately for Allianz, although it said $9. Thought it was for accident protection but it was for cancelation insurance or something. Will never use Kayak again for rental cars.6,1
Good
67 reviewsCleanliness
5.9
Comfort
6.1
Pick-up/Drop-off
6.3
Value for money
6.1
2 locations in Newport News
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1,9 Horrible
Jul 2021
8,0 Excellent
Apr 2021
Pros:
Staff is good and my Malibu was good for our purposes.Cons:
They could have explained a few things about the car. I struggled to learn how some things worked.6,4 Good
Oct 2020
Cons:
The vehicle was shaking very bad on the highway9,2 Excellent
Sep 2020
Pros:
Staff was great, efficient. Car was a good ride.Cons:
Someone had smoked in the vehicle and it smelled of deodorized stale cigarette smoke.8,8 Excellent
Dec 2020
Pros:
Staff was fine. The vehicle was clean.Cons:
I wish they had a way to pick me up, or deliver the vehicle. Not a huge deal.2,0 Mediocre
Oct 2019
Pros:
Customer service was helpful with the refund.Cons:
I arrived 10 minutes late for my reservation and the Hertz employee wouldn’t release my vehicle, despite the fact that I had prepaid. Customer service assured me that the reservation would be held for 2 hours, but the nearest Hertz location didn’t have any vehicles available.10,0
Excellent
18 reviewsCleanliness
7.9
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
5.9
One location in Newport News
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10,0 Excellent
Jun 2020
Pros:
I actually flew to norfolk. Made the reservation for the wrong place. They helped me switch it without any trouble6,0 Good
Aug 2019
Pros:
The staff at Ronald Reagan Airport was extremely helpful, and Ms. Benita's customer service skills are excellent.Cons:
The car we reserved and expected to drive in Newport News was unavailable and we had to drive to DC to get one that would work for us, which was very frustrating and time consuming.6,0 Good
Apr 2019
Cons:
I had reserved a small or compact car (I hate driving large vehicles on unfamiliar roads). They offered me an F150 (large pickup) or a van! They were good enough to at least get me a large SUV, which was less of a pain but far from what I had reserved.6,0 Good
Oct 2018
Pros:
Car was good. No hassle picking upCons:
Return. There were three staff members visible around the counter all of whom were talking to someone on cellphones. I had to wait 15 minutes before one young lady was kind enough to talk to me2,0 Mediocre
Sep 2018
Cons:
Hotwire said i can cancel any time. When i tried to cancel online an hour before pickup time, it says cancel window has expired. I did not call them because i am hard of hearing and i have better things to do10,0 Excellent
Oct 2017
Pros:
Quick drop off process2,0
Mediocre
18 reviewsCleanliness
2.0
Comfort
2.0
Pick-up/Drop-off
2.0
Value for money
2.0
5 locations in Newport News
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Reviews
9,6 Excellent
May 2019
Cons:
High price8,0 Excellent
Aug 2017
Pros:
The quick & nice service also the price was also reasonableCons:
Only thing was that the car wasn't cleaned (detailed)10,0 Excellent
Mar 2017
Pros:
great people at enterpriseCons:
had to drive a beastly ford expedition7,2 Good
Oct 2016
Pros:
The car we received was a perfect size. I love the gas mileage it got. We didn't have to spend a great deal of money on gas and time stopping to get gas. Helpful people at the airport and at the place we actually got the car from.Cons:
We did not know that the car rental place was not at the airport and there was not a shuttle to the place we had to pick up our car. That was a big shocker. The young lady at the airport called the place that we rented the car from and we were well taken care of. The car windows were so dirty that we couldn't see out of them at night. We had asked the guy who cleans the car to clean them again but even his second round of cleaning was terrible. He acted as if we were putting him out.7,6 Good
Aug 2016
Cons:
Cost2,0 Mediocre
Jun 2022
2,0 Mediocre
Jan 2022
2,0 Mediocre
Jun 2021
Cons:
Kayak which is considered a third party does not transfer their reservations bookings over to Enterprise. I was not ever get my 12 passenger van for a planned vacation trip. Devastating. Called Multiple times to Customer service and never had a live person to assist me with how could something like this could happen. Enterprise advised me to never book through a 3rd party but to call the rental office personally to see if they have any available information on your requested vehicle. This was a horrible experience and so very stressful.2,0 Mediocre
Jun 2021
Pros:
I thing!!!Cons:
Getting the SUV I reserved!! Never again will I use enterprise!!!!9,6 Excellent
May 2019
Cons:
High price8,0 Excellent
Aug 2017
Pros:
The quick & nice service also the price was also reasonableCons:
Only thing was that the car wasn't cleaned (detailed)National
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Newport News
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2,0 Mediocre
Sep 2019
Pros:
Staff was niceCons:
They didn’t have convertible that I booked. I had planned it use as a photo prop with several different parties and had change everything. Not sure who’s at fault but taking 3 hours on a Saturday to go get the car only to find out less than 4 hours prior to the plans that it was not there!2,0 Mediocre
Sep 2019
Pros:
Staff was niceCons:
They didn’t have convertible that I booked. I had planned it use as a photo prop with several different parties and had change everything. Not sure who’s at fault but taking 3 hours on a Saturday to go get the car only to find out less than 4 hours prior to the plans that it was not there!Dollar
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Newport News
Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Newport News
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Newport News
Most popular car type | Full-size |
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