2.0 MediocreOct 18 2020
Drop off in Pittsburg was easy and quick.Consistent closing time. Manager give customer time and consideration.
3.6 MediocreJun 29 2020
The car had AWD which was nice.The size SUV that I reserved (months prior) was not available as they overbooked. They gave me something smaller but still charged the same price. The car was dirty- seats stained, dirt/dust all over, trash in the seats. This was during COVID-19 when cleaning standards are supposed to be even higher than usual. Windshield wipers were a safety hazard and I almost had to replace them like the last Enterprise car I rented. I will not rent from this Frederick Enterprise, or any Enterprise, again.
3.6 MediocreJun 29 2020
The car had AWD, so that was nice.The size SUV that I reserved was not available, so I was put into something smaller but still paid the same price. The car was NOT clean- stains on the seats, dust/dirt visible, trash in the seats. And this was during COVID-19 when cleaning standards are supposed to be higher! The windshield wipers were also very poor and would be considered a safety hazard in the rain. I almost replaced them like I did with the last Enterprise car I rented. I will not rent from Enterprise again.
9.2 ExcellentOct 27 2019
Staff was very friendly and helpful. The car model was just what we wanted. Everything was explained in detail.The car was a little dirty, with crumbs and lots of scratches in the interior. We had to vacuum it and wipe it out before we used it, which was a little disappointing.
10.0 ExcellentJul 17 2019
Staff were very friendly and helpful
10.0 ExcellentMay 25 2019
Pick up took few minutes, but we got a nice clean car, with everything explaunned -- and drop off was super quick -- odd that the car was 'half-full' of gas and we had to return it that way, compared to most rental car places where it's given full of gas and we return it full -- but things went OK
9.2 ExcellentSep 4 2018
Great VW Atlas rental for the Labor Day weekendLoved the vehicle, which was a 2018 VW Atlas SE V6 with 4Motion. Was supposed to be a minivan (Dodge Grand Caravan, ugh), but lucky for us, the minivan hadn't been cleaned, so they offered us the Atlas (a premium 3-row SUV) or a Chevy Suburban (even bigger) for the same price. I took the Atlas since I've been considering buying one, and a 3-day test drive sounded perfect! The vehicle was very clean, very spacious, and except for my wife, who has back problems, was very comfortable.The check-in and pick-up process was a bit disorganized, but overall everything went pretty well. Parking the vehicle upon return was tough, as there were cars lining the driveway and finding someplace to park the Atlas (not a small vehicle) proved challenging. Luckily, I found a spot that wasn't blocking anything (too much).
2.0 MediocreMay 1 2018
They didn't have the car ready