Pros:
friendly staff easy pickupPros:
Yes. I picked it up in a small town and they told me some things that Charlotte staff said wasn't true but they gave me a $10 discount when I dropped it off 2 make up the differenceCons:
I was really nervous picking up the car because it had animal hair on many of the seats and the floor mat was torn and there were a lot of rather large scratches on the hood. They kept reassuring me that I wouldn't be charged for any of that but in the past I've had them be real sticklers about it so asked them to write it on my check out papers. They kind of acted like I was crazy to be concerned about being charged for the damaged :-)My original reservation had my pick up location in North Carolina with a drop off in Las Vegas. I picked up the vehicle for my original reservation in Hickory, North Carolina on Thursday, August 10th at 5:00pm. It was a Ford Expedition (Avis Car Number 97345824). As soon as I get home, I noticed that the license plate was expired so I called and was directed to roadside assistance. They scheduled a replacement vehicle and a Chrysler Voyager was delivered. Avis Car Number 52549291. That car was not delivered to me in hickory until 12:30am, Friday morning. Delaying the use of my rental car the until the following day. After being replaced with a minivan, as opposed to the vehicle I originally reserved, my family and I were forced to make do with the new accommodations. The rear cargo space is not near the same size as we had with the prior Ford Expedition. So we had to have luggage on some of our laps, for a cross country trip. In addition to the size, it is not nearly as luxurious as the car I reserved and paid for. Furthermore, upon driving the next day, the Low Engine Oil light came on. Which forced me to call roadside assistance again and schedule a second replacement vehicle near Kansas City, Missouri. So once again, we were not able to drive our vehicle for hours. A tow truck picked up the Chrysler Voyager and brought us the Jeep Grand Cherokee at 10:00pm that night. Which as you might know, is even smaller than the Chrysler. Before receiving delivery of the Jeep grand Cherokee, the tow truck came to pick up the Chrysler Voyager to return to Avis. Once he picked it up, and before I was delivered my new vehicle, I got an email saying my reservation has been complete. I was charged, in full, after only having the vehicle for less than 24 hours. Upon delivery of the Jeep Grand Cherokee, no new paperwork came along with the vehicle. But apparently a new reservation was opened for a one-way trip from Kansas City, Missouri to Las Vegas, Nevada. So when I delivered the Jeep at my destination in Las Vegas, there was an additional charge for a One Way trip. So after having to deal with all that I have stated above. Having to switch vehicles twice, load, unload and load once again all of our luggage. All of that in addition to not even being able to use the vehicle for hours, for multiple days. And the vehicle I reserved and was charged for I never even drove. I hope you understand my displeasure in the troubles, initially caused by your company and I was hoping to be reimbursed to make things right. I look forward to hearing back from you. Have a wonderful day! Thank you very much.
Hickory location doesn't value customers
I was not aware of the hours. My pickup time was 12 and they closed at 12
You have to have a major credit card to rent from avis, I have a regular checking account and was told I couldnt rent a car because I didnt have a credit card. Yet I had plenty of money in the bank to take care of it. I was also told this after I was told about the deposit system too. Unfortunately though no one told me before I went to get the car about the deposit. So I never got all the info I needed until time to pick up the car. It was a horrible experience and I will never use avis or budget rental cars for anything EVER again. I took my time and money where it was appreciated
