Pick-up location | Moncks Corner |
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Car types | |
Hire locations | 1 |
Airport locations | 0 |
Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
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2 locations in Moncks Corner
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Reviews
2,0 Poor
May 2021
Pros:
Helpful staff at the pickup, though the other customers in the office weren’t wearing masks. It was uncomfortable.Cons:
I received a car I didn’t want or plan for, a minivan, which I don’t feel comfortable driving. I paid for a premium sedan and I received the furthest thing from it. The car was filthy when I went to load my luggage. The carpet was covered with grass and dirt. And the out-of-date aux/phone connectivity was hard to use and poor quality, making navigation stressful and my music unenjoyable.2,0 Poor
Apr 2021
Pros:
Voided rental while on site! Rented a Nissan Pathfinder gave me a Kia Sorento with body damage and stained cloth seats! Staff could not assist and offered a minivan replacement! When you pay for premium SUV rental that is what is expected!Cons:
Staff gave me a phone number to call which was incorrect. The second phone number is Hertz.com ignore with endless menus, ultimately placing the caller in hold he’ll for ridiculous amounts of wait time. Finally spoke with a representative so heavily accented that we could barely communicate resulting in yet another phone call to the billing department! Still awaiting my credit card refund as I paid for the rental up front to save money on the crazy cost!2,0 Poor
Mar 2021
Pros:
I mean, I would call a Kia Sorrento a full-size SUV. We moved our luggage from a RAV-4 and it barely fit in the Kia. Moving from a crossover to a full size SUV, you expect a little bit more room. Maybe you should clear up with your partners what is considered a full-size SUV. When your site says a Nissan Pathfinder OR COMPARABLE, no one expects to show up and have to drive a Kia Sorrento.Cons:
Stop lying to us about the cars available. I could have gotten way cheaper rates for a Kia Dorrento booking direct or using another service. Massively disappointing.8,0 Very Good
Aug 2020
Pros:
Nice and efficient staff.Cons:
It was clean, but not sure if it was disinfected. COVID days!9,2 Wonderful
Mar 2020
Pros:
Drop off was really easy. Car met my expectations.Cons:
Pick up location took longer than expected.10,0 Wonderful
Jan 2020
Cons:
There was no issue the staff accommodated to my needs and there were no overbooking. So I don't have any suggestions.6 locations in Moncks Corner
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10,0 Wonderful
Feb 2020
Pros:
Good service as usual.Cons:
Did not have a compact for me as requested. Had to drive a family van9,2 Wonderful
Sep 2018
Pros:
Pick up location.Cons:
After purchasing the 3rd party protection insursnce, the Enterprise agents said it wasnt the best idea to go that route. They offered (wanted me to purchase) their in-store insurance, which I did. They advised to cancel the 3rd party I insurance. Of course all of this is happening as I'm dealing with everthing else and i never got around to calling the 3rd party to cancel. So basically I paid for two sets of coverage. My point here is if you are going to purchase the additional insurance, wait until at the counter; it was basically the same price.8,0 Very Good
Oct 2016
Cons:
I reserved a sedan and when I went to pick up all they had was an SUV. I end up paying about $100 more in gas for my road trip as a result.2,0 Poor
Oct 2016
Pros:
Didn't have the vehicle I booked online so I had to cancel my reservation10,0 Wonderful
Oct 2016
Pros:
Staff is awesome!!! Very helpful, kind and extremely polite and very customer focusedCons:
Nothing10,0 Wonderful
Sep 2022
One location in Moncks Corner
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10,0 Wonderful
Jun 2019
Pros:
Didn’t have car I ordered so upgraded but kept the same cost!9,2 Wonderful
Oct 2018
Pros:
The inside of the car was clean.Cons:
The car should have been washed better on the outside.2,0 Poor
Jan 2018
Cons:
When I reserved the car, the web site mentioned that they also accepted debit cards. When I went to pick up the car, the clerk told me that without a major credit card that they had to run a credit check on me. That was not mentioned in my confirmation email. I know that my credit rating is not very good. I realize I had to put a deposit and had the funds in my account to cover it. It was a big inconvenience for me to not be able to rent the car.2,0 Poor
Oct 2017
Cons:
There were no cars available and they did not notify us. We were unable to get a rental car period. They were rude and told us we should not have booked through anyone but them.2,0 Poor
Nov 2016
Pros:
NOT one thingCons:
made a reservation..when i got there they said they needed a credit card.. didnt have one on me so i was unable to get a car. Terribke customer service10,0 Wonderful
Jun 2022
One location in Moncks Corner
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2,0 Poor
Apr 2021
Pros:
Nothing because they bailed on the reservation.Cons:
The staff texted me 3 days after the rental reservation and two days before I needed the car to tell me they were overbooked and they wouldn't have anything available for me. I had to contact Priceline to get my insurance deposit back again. Definitely wasn't helpful to have the car pulled out via a non official text message on Saturday when I needed the car Monday. I ended up renting from Hertz directly from their website instead of using Kayak or Priceline.2,0 Poor
Mar 2021
Pros:
The staff was rude and unfriendly. I think the owner is racist.Cons:
New management and someone who has had customer service training.2,0 Poor
Dec 2018
Cons:
Extremely rude and unhelpful. The Avis rental car location in North Charleston, SC is not where you want to go. The owner actually raised his voice to customers complaining of his bad day as if it was their fault. Left shaking without renting a car.6,8 Okay
Aug 2017
Pros:
Car was clean. Attendants were polite and accommodating.Cons:
Actual rate was higher than kayak posted rate. Reservation was not made at location selected on kayak. Car wheel well was falling off. Not sure if location and rate are kayak issues or Avis.Most popular car type | Intermediate |
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