|Pick-up location||Mineral Point|
Show reviews that mention
8,0 Very Good
Pros:The staff in our Dubuque Hertz office are friendly and very helpful. It was a pleasure working with them.
Cons:Everything went well.
Cons:When I first arrived, I was told the minivan I rented had been sold. Then I was told he had to speak to the manager to see if he could find a minivan (which I needed to move my daughter out of her apartment). They "found" another minivan and it was filthy. Then I requested to be able to pay for tolls and they said this vehicle did not have that option. One would think that all rental vehicles would have that options. I then had to figure out how to attach the plate and pay for tolls on the highway to Illinois. I have rented vehicles from Hertz many times and this was not the best experience I have had.
8,0 Very Good
Pros:Very friendly staff and clean car
Cons:Wasn’t able to change drop off location
Pros:The drop off was very easy and friendly. The car didn't break down.
Cons:The car wasn't clean but I understand they were busy.
Cons:They waited until I arrived to tell me they didn’t have a rental available
8,4 Very Good
Pros:very friendly but not helpful!
Cons:The person who rented the car to me neglected to tell me that they didn't have anyone available to drive me home after I returned the rental car on a Saturday morning. When I returned the car, the person behind the counter just said, "Oh, we don't have anyone on Saturdays."