Medford Car Hire

Cons: Hours on the Kayak and Budget website said the location was open until 7p. When I got there at 6:30p, the lights were out and doors locked. The sign on the door said open until 6p. It would have been nice if a representative from the location called to advise me because I needed to leave on a business trip at 6a the following morning and now didn't have a car as mine was in for repairs. I called Budget, who confirmed that that they had the site listed as open until 7p, to see if there were other Budget locations nearby that were opened late. They found another nearby but they had no cars available. He offered no further assistance. I called another Budget that was opened until 12a, but the number listed wasn't Budget, but an Avis that couldn't help. I went back to the original location at 730a when they opened. I explained the situation to the representative and didn't receive an apology. I also asked that since I'll be using the car for 13 hours less if the cost would be lower. It was still the same cost. Then when he gave me the paperwork to sign, the cost was higher. I made him correct it. When I got to the car, it was dirty on the outside (unwashed and dirt/mud stains all over it) and the interior wasn't that clean either. I guess the phrase 'you get what to pay for' applies here. Because of my 2 hour delayed start, I put me in rush hour traffic on the way home which turned my 4.5 hour drive into just shy of a 7 hour trip. I won't be using Budget any more. This was my first and last time with them. I typically use Enterprise, Dollar, Thrifty and Fox and have NEVER had a problem with them and typically get upgraded to the next higher category car for free.

Cons: I couldn't get my rental.