Matthews car hire
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Cheap car hire in Matthews
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Matthews car rental reviews and directory
Enterprise
8,0
Excellent
36 reviewsCleanliness
7.2
Comfort
8.2
Pick-up/Drop-off
8.0
Value for money
7.4
4 locations in Matthews
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Reviews
8,0 Excellent
Apr 2021
Pros:
Staff was great - efficient and helpful. Everything was on time and easy!! Thank you!! 😊Cons:
Car was not what we ordered - the minivan we paid for was damaged so you exchanged it w a Nissan Pathfinder. This car was clean and perfect in every way - except it did not have quite enough room - which is why the minivan was ordered. I understand things happen -and I really appreciated you having a substitute car ready for us when we arrived! Unfortunately my boss who booked the rental said he paid extra for a minivan, and total invoice seemed even higher than he expected. He was not happy we paid too much for a substitute, especially as we later had to finagle people and luggage around.2,0 Mediocre
Apr 2021
Cons:
I ordered a Tahoe or similar and they didn’t have anything but a van. Had to come back to get the van and then waited 30 minutes the second time I came back for it. When I drove off the tank wasn’t even full. It was only at 1/4 tank. When I went to drop off the vehicle a few hours early at 7:50 am the manager told me they don’t open for 10 minutes. From beginning to end was a terrible experience. Left the keys in a drop box and left.6,0 Good
Feb 2021
Cons:
Cigarette smoke. The car including the trunk smelled like smoked cigarettes. At first when we put the luggage in the car, it seemed like the smell was only coming from the trunk, driving the car further I realized that my hands smelled heavily like cigarettes (which I’ve never smoked in my life) and I realized it was coming from the steering wheel. Not pleased with that at all.8,0 Excellent
Dec 2020
Pros:
P/u and drop off were fine.Cons:
Car REEKED of marijuana. I had to drive in that stupid car with my son for 5 days.8,0 Excellent
Nov 2020
Pros:
well trained and efficient staff9,2 Excellent
Jul 2020
Pros:
N/ACons:
Not so costly.Ace
2,8
Mediocre
27 reviewsCleanliness
2.3
Comfort
2.9
Pick-up/Drop-off
2.7
Value for money
3.8
One location in Matthews
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Reviews
2,0 Mediocre
May 2021
Pros:
We didn’t get the carCons:
We didn’t get the car2,0 Mediocre
May 2021
Pros:
Nothing. They didn’t have a car available even though I booked it.Cons:
Having a car. Not being called 10 minutes before my pickup to find out I didn’t have a car in a random city I had only been to once before3,2 Mediocre
Nov 2020
Pros:
The gentleman at the counter was nice.Cons:
I had to take my car back to the rental car place and get a replacement. The car's seat were filthy with burns in them. The car also had a sputter that made it seem as if it was going to cut off. It was replaced with a better care, but still there were scratches and dings on it as well. I would not recommend or use Ace rental car again.2,0 Mediocre
Nov 2020
Pros:
Nothing, I got pulled over by the police because the car had the wrong plate on it. They thought the vehicle was stolen. Ace didn't give me another, nor did they changed the plates.Cons:
They could have refunded me my money back or gave me another car.2,0 Mediocre
Sep 2020
Pros:
Absolutely nothing . I never received my car .Cons:
No one was there . No cars present . Nobody answered the phone . Had to make extra money to get a rental at another place !2,0 Mediocre
Aug 2020
Pros:
The ants that crawled on me in the office didn't bite me.Cons:
No triple charging for vehicle rental. Clean office. Returning calls about billing errors.Budget
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Matthews
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Reviews
2,0 Mediocre
Aug 2019
Pros:
NothingCons:
Better staff10,0 Excellent
Mar 2019
Cons:
Tanya Moore needs an award for her excellent customer service. She was so helpful and so pleasant and made a stressful moment into a remmemberable experience that turned positive all due to her beautiful personality. The place was so busy that day and she made sure to address everyone waiting.4,4 Okay
Mar 2019
Cons:
Budget would not give me a receipt. Agent said he emailed me the receipt when I dropped off the car. When I called, I got a complete run around of which I pushed to a supervisor, but no supervisor was available to help. Budget is clearly disorganized!2,0 Mediocre
Jul 2018
Pros:
Nothing was to like for the serviceCons:
The customer service rep was looking at her phone; I was told that the computers for the office was down and that they could not review my charges and fees for the rental with me. I was told that I needed to receive an email. No email was provided to me.10,0 Excellent
Jun 2018
Pros:
Great customer serviceCons:
There was nothing I didn't like2,0 Mediocre
Apr 2018
Pros:
Nothing bad smoke smellCons:
Car was dirty smokey smell like gas car was on eAce Rental Cars
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Matthews
Avis
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Matthews
Hertz
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Matthews
Silvercar
No score is available
Cleanliness
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Comfort
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Pick-up/Drop-off
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Value for money
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One location in Matthews
Car hire locations in or near Matthews
When to book a car hire in Matthews
Top tips for hiring a car in Matthews
- Book your car hire in Matthews at least 1 day before your trip in order to get a below-average price