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6 locations in Marion
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1,9 Poor
Jun 2021
2,0 Poor
Apr 2021
Cons:
The car was not clean. Especially in these times that is very disappointing. We believed we were renting a vehicle from the airport location not the TUNNEL RD location 30 minutes away. This was a total pain. The taxi to the location cost us $45 dollars. We literally begged them to change our drop off location. We made no less then 5 phones, tried to speak with a manager to change our drop off location and all we were told was NO- GET AN UBER. We were left with no options, we TRIED to get an UBER and the Asheville Uber did not show up at 5:00 am as we suspected we wouldn't. We drove an unnecessary hour in the car prior to driving to the actual airport Enterprise location and leaving the car there. We new we were going to have a problem and the staff simply did not care.10,0 Wonderful
Mar 2021
Pros:
Friendly staff.2,0 Poor
Jan 2021
Pros:
Car wasn’t available10,0 Wonderful
Dec 2020
Pros:
Absolutely wonderful people to deal with. The are knowledgeable and share that information. They will help well above and beyond other rental place I have dealt with. This crew is excellent.8,8 Very Good
Oct 2020
Pros:
Staff was friendly and helpful. Pick up and drop off were easy.One location in Marion
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6,0 Okay
Oct 2022
2,0 Poor
Oct 2022
10,0 Wonderful
Mar 2021
Pros:
Friendly and professional staffCons:
Additional staff. Had to wait 45 min for car during pickup6,8 Okay
Sep 2020
Cons:
The car smelled like cigarettes5,6 Fair
Jul 2019
Cons:
Price5,6 Fair
Jun 2019
Pros:
The employee at the airport was able to switch my reservation around so I could get a car from the airportCons:
It was not clear from my reservation that the pickup location was not the airport and what time I would need to be there by to get the car.2 locations in Marion
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10,0 Wonderful
Nov 2018
Pros:
great gas mileageCons:
staff was excellent!6,8 Okay
Dec 2017
Cons:
On sight computer issues for Dollar & Thrifty also available at my pickup sight with only 1 desk person trying to cover all 3 desks severely delayed my pickup for 1 hour after my arrival. Also, sight scheduled to open at 7:30 AM for my drop off, but personnel did not show until 7:45 AM & they just thought that was excusable because they are usually on time!!5,6 Fair
Oct 2017
Pros:
ultimately, I got a comfortable vehicle with good mileageCons:
At pickup time, this location was grossly understaffed and had very few vehicles. I ended up with a car that was just returned, so was not cleaned or carefully checked out. Drop off was fine.2,0 Poor
Oct 2017
Cons:
They don't accept debit cards and have a credit score to be approved. A suggestion should be they should run credit before a person shows up to pick up car5,6 Fair
Aug 2017
Pros:
Nice vehicle, wll appointed.Cons:
Poor service at the counter and very DIRTY car. It was not cleaned prior to pickup.9,6 Wonderful
Aug 2017
Pros:
The model vehicle they gave me was definitely an upgrade. I requested an standard size car and I got a very nice SUV. I was very happy about that!Cons:
Nothing!One location in Marion
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6,0 Okay
Jan 2021
Pros:
Not much, honestly. I specifically rented a small car and was given a larger SUV that I didn't really want to drive. See below. The dropoff in Chesapeake was fine. The rental price was much better than what competitors quoted me.Cons:
Just about everything. The vehicle was in need of alignment so driving it was a challenge. And despite being told there was half a tank of gas, it was barely 1/4 of a tank. The pickup took forever because there was only one employee and the Asheville location was quite busy. And people pick specific cars during rental for a reason. I was supposed to get a Corolla or similar. Instead I got this EcoSport SUV that was bigger than I wanted, and wasn't really in great shape. Beyond that, the dropoff location is really hard to find. It's in an area with lots of other businesses and there's no sign that's visible from the road. If you happen to turn into the right place, there's a very small sign next to the front door that says "AVIS/Budget Group" but otherwise the building looks like a white house next to a Verizon store.4,0 Mediocre
Dec 2021
Cons:
The car was absolutely filthy and most of the staff were rude, even on the phone trying to figure out where in the mall they're located. They didn't give me a printout with my total when I picked up the car and it wasn't emailed to me, turns out they overcharged me.2,0 Poor
Sep 2020
Pros:
Drop off was easy, convenient location in airport.Cons:
The car was not ready at the specified time. When it was 1 hour later at the closing time of the Avis branch, it had not been cleaned or vacuumed and smelled like marijuana smoke. Unacceptable during a pandemic.6,0 Okay
Sep 2020
Cons:
Went to pick up my vehicle at scheduled time and there were no cars available . Also asked for a car and they put me into an suv and charged me for it5,6 Fair
Jun 2019
Pros:
Drop-off staff was helpfulCons:
Car smelled like smoke. Pick-up was slow and sales rep was distracted. Expensive for what we got2,0 Poor
Jan 2017
Pros:
I did not receive the SUV that I rented online.