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2 locations in Longmont
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Reviews
2,0 Poor
Dec 2022
10,0 Wonderful
Dec 2020
Pros:
Karen Edwards is outstanding! She’s worth more than whatever you’re paying her. She’s ready for much bigger responsibilities!Cons:
All was fine!10,0 Wonderful
Oct 2020
Pros:
Very friendly staff3,6 Poor
Oct 2020
Pros:
The staff was friendly just understaffed not enough help. Your employee had to attempt to clean cars, rent cars, fill cars with gas at another location. How can hertz justify one employee to do all those jobs and not be able to attend to customers in a timely manner. The car had just returned from Florida wasn’t cleaned to covid standards. There was dry dirt prints on the seats from a dog being in the vehicle. Wasn’t wiped down properly. If you have covid standards then they are not being met! This employee is doing the best he can with all these jobs and hats put on him. I don’t fault your employee I fault hertz corporate rent a car for the sub standards. I don’t know about the higher ups but when I spend $353.00 of my money to rent your car I expect a clean car the outside had bug kill in the hood and windshield. I am disappointed in this transaction and hope you take this into account how you handle your rental business in the future!Cons:
The car could have been cleaned inside and out that isn’t a far fetched expectation.8,0 Very Good
Dec 2019
Cons:
Weird to just leave car at the airport with no official check in. But apart from that all v easy9,2 Wonderful
Aug 2019
Pros:
Staff was super friendly and helped me very fast. The car was clean and she went over everything with me before taking it which was great.Cons:
Price could have been better for such a small car.2 locations in Longmont
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4,0 Mediocre
Mar 2021
Pros:
The pickup experience was shockingly poor. The vehicle size I rented was not available after getting a Lyft ride to get to the rental agency. I was told that I should have arrived at 8am if I wanted to get the car I reserved. Instead I was forced to accept a much smaller vehicle which was not going to carry the items I needed to transport. The attendant was kind, but my frustration was high.Cons:
Clear communication! I created the rental reservation the day before with the same attendant I picked up the vehicle from. He failed to inform me that I needed to arrive when the Enterprise opened in the morning or else risk not getting a vehicle in the class I needed. The only silver lining was paying less than I expected.10,0 Wonderful
Dec 2018
Pros:
It was nice to be picked up, and my car was very nice clean comfortable. Would definitely recommend to friends!10,0 Wonderful
Sep 2018
Pros:
Customer serviceCons:
Had to wait ten minutes but staff were very apologetic2,0 Poor
Mar 2017
Pros:
One of the three places I reserved a call with, of the 3, called me quickly to say they did not have a car.Cons:
I reserved a car online at one of 3 area Enterprise locations. They did not have a car. Neither did the other Enterprise locations I reserved a car with online. Two places did not call me to inform me they did not have a car. If you can reserve it online, there should be a car available. What is this, an airline??2,0 Poor
Dec 2016
Cons:
There was no car available.8,0 Very Good
Nov 2021
2 locations in Longmont
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4,4 Mediocre
Aug 2020
Pros:
No no noCons:
Staff was cold and distant unable to answer simple questions regarding the rental car was not there when I first returned the car left the car then had to return to bring the keys back when I return nobody was there had to call the number to make contact with someone all in all it was an experience I do not want to go through again2,8 Poor
Jun 2020
Pros:
NothingCons:
Everything6,0 Okay
Aug 2019
Cons:
Trying to make changes to the rental was the worst6,8 Okay
Jul 2019
Pros:
The 1 staff person was super busy, but managed to get us on the road fairly quickly. She also helped us change our drop off site a few days into our rental period.10,0 Wonderful
Jun 2019
Pros:
Staff was excellent , efficient and friendly and prepared, and the car was just right. One of the best car rental experiences we have had.Cons:
Can't think of anything.2,4 Poor
Jun 2019
Cons:
The staff was rude, and gave us a minivan instead of a sedan. We had to wait outside on the pavement with our luggage while he vacuumed the van, as it hadn't been cleaned yet. Still filthy once we got in, dog hair and gunk everywhere. No apologies about the inconvenience.2 locations in Longmont
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Reviews
2,0 Poor
Sep 2022
2,0 Poor
Jun 2020
Pros:
Nothing. Representative was extremely rude on both pick up and drop off. High pressure sales tactics for extra insurance, add ons and lied about the available vehicles. Wanted to charge me extra for " the only available car" being above the tier I paid for.Cons:
Absolutely everything! Rude service.10,0 Wonderful
May 2020
Cons:
Nothing great stuff!!6,8 Okay
Oct 2019
Cons:
Car was not clean. Windows were smeared.5,2 Fair
Aug 2019
Pros:
The car itself was very up to date with technology which was nice and having Sirius on a long roadtrip was great.Cons:
Waited in line for 30 minutes to get my car and it was gross on the inside. Also called about 8 times in one day to try to get ahold of someone to ask a question and no one ever answered the phone.10,0 Wonderful
Apr 2019
Pros:
Staff was very friendly and showed me all the bells and whistles on the vehicle I was renting. Pick-up and drop-off were a breeze.One location in Longmont
Most popular car type | Standard |
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