This was the worst experience I have had with a company in a long time. My flight was cancelled, rebooked and then delayed again. I was dealing with a major snow storm up north, and trying to figure out my vacation for my family. This place refused to give me a refund or another car because I was marked as a no show due to my flight issues. There was zero compassion, empathy or patience and understanding. So they kept my money, were not helpful, were rude and it was not a good start to my vacation. I will never even consider using this company again.
Great value. Everything went well.. I would certainly use them again.
Easirent , not easy at all! The most horrible experience with this car rental. Second and last time that I will be using this car rental. Once you are on their premises the wait is long until it’s your turn. During my rental agreement they explained that I had limit miles 165 for 3 days rental when the reservation I picked was unlimited miles and that I had to pay $15 per day for extra miles. After calling Kayak I find out that it was limited miles but it was not shown on your website. Meanwhile the hours kept passing by and was not getting help so I looked up on the internet and noticed that it says that for a limited miles it would be 165 miles per day. My time was an essence and kind of counted the miles that I would use so I hanged up with Kayak and shown the miles per day that I should have and continued to finish the contract with the Easirent. The car that I received was as I had asked a small SUV. When car arrived it was super dirty and low in gas. They did say that I can bring it back with the same amt. of gas. So I took the car since two hours when by already. During the trip the engine oil light kept going on for service and we are in Florida where it rains like buckets of water. The car will swerve when driving during the rain. I had to stop on the side of the road and noticed that the tires were bald. How can this be possible? How dangerous is this for everyone that rents this car? I brought the car earlier and mention the issues with the car. Nothing was written down or payed attention. As I was leaving I can hear them yelling new renters that a car has arrived. I really hope that this can help let this company be aware of their services. I would not rent from them! Horrible service!!
It was horrible. It’s scam, they try to charge you 45cent a mile any mileage over 150 miles a day and on top of that there was no cars available, so I ended up canceling my reservation. Plus the $500 deposit they ask for.
I paid on kayak only to find out I had to pay 3 times as much when I arrived at the car place (I had insurance through my credit card yet they forced me to get their insecure) which was 3 times as much as the car which seemed like a scam. I walk outside to get my car and they gave my car away to someone else, then tried to give me a giant gas guzzling suv that was dented and rusted and dirty. I said no. He then gave me a cross over toy car, that smelt like a dead fish from whoever was sitting in the seats, uncomfortable seats and head rest that poked into the my neck and head. The guys that work there need to be a bit more professional and not so gangster and silly acting too.
the car itself was in great condition, clean and ready. The shuttle service was a little slow and the drop off (after hours) was a little scary. i had to give the keys to he front desk agent at the Hilton with no receipt or proof of dropoff. I made sure to take a pic of the agent for myself
