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6 locations in Lakewood
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10,0 Wonderful
May 2021
Pros:
Fantastic staff and great service. Kind, responsive, professional, just a pleasure to work with.Cons:
Location does not allow after-hours key drop due to roving car-theft gangs. Maybe a better/stronger drop box could work?3,6 Poor
Nov 2020
Cons:
The woman who serviced us upon arrival was very rude. Especially, with the drop off. We were supposed to do a key drop off box. The place suspended that activity and never let us know. There was nowhere to leave the car and we didn't know what to do. She must have seen us from a distance since the office was closed and came over to ask about us. Her response was well today is your lucky day. not, I'm sorry for the inconvenience we should have contacted you telling you our policy has changed nothing.2,0 Poor
Oct 2020
Cons:
Our rental was cancelled as we stood in the parking lot after driving over an hour to get it. It would have been appreciated if Enterprise could have gotten ahold of us before we got there or planned better in order to have enough cars to cover their rentals.2,0 Poor
Oct 2020
Pros:
NothingCons:
Would have been better if they had the car that I reserved. Also if they would’ve called me once they had a car to rent8,8 Very Good
Oct 2020
Pros:
The staff was more than helpful and polite.Cons:
The location was out of cars and we had to wait on someone to return a car for them to rent to us after it had been cleaned.2,0 Poor
Sep 2020
Cons:
All big companies we’re taking reservations bun none had cars available , big scam from kayakOne location in Lakewood
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10,0 Wonderful
Aug 2019
Pros:
The employee was nice,professional and very knowledgeable. I will definitely rent from this place again.Cons:
Nothing my experience was great9,2 Wonderful
Jul 2019
Cons:
Nice people always friendly10,0 Wonderful
Feb 2023
10,0 Wonderful
Sep 2021
One location in Lakewood
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3,6 Poor
Jun 2020
Pros:
The staff was nice, they were helpfulCons:
The car was late to drop off and was not cleaned out but we were going on a family trip so we needed to leave. There was a nail in the drivers side tire and we used fix a flat and after hours drop off so I could not tell them. Not sure if the nail was in the tire when we picked it up but we were far from any towns and limited cell service so we did what we could do.10,0 Wonderful
May 2018
Pros:
In person customer care was outstanding5,2 Fair
Apr 2016
Pros:
Easy after hours drop off box.Cons:
Only issue was Avis Lakewood overcharging me at return. They quickly fixed this after I called customer care, but I don't appreciate having to find extra unauthorized charges on my credit card and spending time on the phone to get it fixed.10,0 Wonderful
Jul 2022
One location in Lakewood
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10,0 Wonderful
May 2021
Pros:
all good. no hassles checking out or in. car ran great. no other issues.Cons:
n/a. all good.2,4 Poor
Oct 2020
Cons:
They have double charged me. Hertz has a sleazy way of making it seem like you pay one thing but then they charge you much more later. I will not be renting through kayak again because this is a shady practice y'all are linking users up for.10,0 Wonderful
Oct 2020
Pros:
Well I forgot her name, but the Landry was great. Made it quick and painless. The car was perfect for my trip and couldn’t have been happier. Thanks.Cons:
Everything was great5,6 Fair
Jun 2020
Cons:
The pickup location was not even open at the time I was supposed to pick up my vehicle. Then I had to drive another 45 miles to the airport to pick up an alternative vehicle. Website information is not accurate and very poor overall experience.7,6 Good
Sep 2019
Pros:
Staff was friendly, price was good for what I ended up with.Cons:
The woman working the counter when I picked up was alone and super overwhelmed with how busy it was. She was incredibly nice, and also apologetic, but it was clear there isn’t really a system for ensuring cars are prepared for renters. Everyone had to wait a long time (an hour or so).2,0 Poor
Sep 2019
Cons:
Booked for Saturday pick up and location was closed. Unable to complete car rental.One location in Lakewood
Most popular car type | Intermediate |
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