Cons: I ordered online a month in advance, I reserved a rav4 or similar. When I arrived to pick up they told me I was upgraded to a mini van. I said no thank you, they said all they have left is a mustang and a sentra. So I was forced to take a minivan. Cost me more in gas. What is the point of pre reserving a certain type of vehicle if when you get there, they give you what they have available.
Pros: I was quoted one rate and the pickup counter tried to charge me another, along with a $30 airport drop off fee. Be careful when you choose the special value, If they promise a 5 passenger, 5 bag car, don't count on it. The person at the counter was not very helpful. Also, she failed to inform me of the requirement of having a reciept for gas if you drive less than 75 miles. I had to pull up my bank account on the phone to prove I fueled it up.
Jan 14 2016
Dollar in Orlando
Allowed a different city pick up/drop off
Cons: Our luggage didn't fit easily
Jan 20 2016
Pros: Unbeatable price, paid 60% of the first retained amount, the rate changed somewhere between the pick up and drop off of the car and it was adjusted to almost $400 less at the end.
Jan 21 2016
Return at a different location
Pros: It would have been nice if they had provided a correct return location address instead of one that has not been used for over 2 YEARS!!!
I wasted precious time looking for a non-existent address. I would not rent from Dollar again because of this.
Cons: They provided the wrong address for the drop off at a different location.
Feb 7 2016
Cons: It was not clean. I pickup my car in Orlando .
Apr 26 2016
Pros: The rate for the week we're great, no other site could beat them.
Cons: The pickup took far too long as there was only 1 representative working. The car itself was dirty on every seat, they should try to clean them thoroughly.
Nov 22 2016
Pros: Quick and easy
Feb 8 2017
Pros: I only liked the agent at the Naples, FL airport that exchanged my poor running, two warning lights on car. She was wonderful.
Cons: I paid for my car at 3:00 pm and picked it up at 9:00 pm. When I turned the car on, the "maintenance required" light was on. The next morning the "engine hot" light came on. Both warning lights NEVER went off! I called a total of FOUR times over the next FIVE days before I got a replacement car. I WILL NEVER USE DOLLAR AGAIN!!
May 20 2017
Aug 8 2017
Pros: Super fast to drop the car off and friendly service.
Pros: Everything went smooth, they didn't have the car I originally reserved, but my car was brand new and I was very happy with it. Check in/out was quick and painless...
Oct 22 2017
Pros: Excellent staff at the location, friendly and very helpful.
May 4 2018
Pros: Ease of picking up / dropping off
Nov 5 2018
Is Hertz Still Number One?
Pros: The price was reasonable. Didn’t know it was absolutely no frill.
Cons: First: I was given a car with less than 1/2 tank of gas. BUT, per the counter person, I could prepay for gas because of the prepaid status. I couldn’t do any add on BUT... I was expected to bring it back with a full tank.
The ‘computer’ was down at the office and we had to drive to another office to complete the transaction.
Had not used Hertz in some time. Do not plan to use again.
Nov 6 2018
Understaffed, no cars, unhelpful
Cons: Made a same-day reservation online. When I went to pick up, desk was not staffed. When staff appeared, she told me no cars were available and she had no suggestions to offer. I called another nearby office and was told they couldn't do anything for me. The implication was that same-day reservations are meaningless and that I should have known that.
Jul 6 2019
Pros: Car was clean and worked well
Cons: Spent about 1 hour at pick up with only 1 person in front of me
Jul 11 2019
Pros: Very friendly and helpful staff. Highly recommend