Lafayette Car Hire

Cons: The credit card charges took one week to appear, making payment confusing.

Cons: When I get the rental car office they check my credit score and they rejected me

Cons: I didn’t get to book reservations for a bigger car over next weekend and have to check ourselves over the week

Cons: There was only one guy working, so when we came in the office no one was there. He was in the garage vacuuming a car. Too bad there isn't enough staff to have someone cover the front desk and someone else clean cars.

Cons: Additional insurance for liability although I have bought CDW insurance online.

Cons: The car didn't have cruise control, which was a big issue for such a long trip. I didn't realize until we were already packed and well on our way, or I would have requested a different car. This is something I assumed was standard on every car built since, I don't know, 1970. Also, I informed the clerk before leaving that I knew we would be passing at least two tolls without toll booths or ways to pay directly. I was told that it was no problem, that I could just go online and pay the tolls. Post rental, I find out that that is not the case, and now I just have to wait for the bill to come, which I am not happy about.

Cons: No mention of $200 deposit until at desk for pick up.

Cons: I called in to Hertz the day of pickup to confirm the pickup, I was told by a clerk that they didn't have a car yet, but they had several coming in and that at least by 5:00pm they would have a car for me. (My pickup was scheduled for 2:00pm) I didn't mind because I had other things to do, so around 4:30 I called back. I was told by a different person that I wouldn't be getting a car that day and that they were closing at 5:30!!! I was furious! He then said that the clerks were trained to say that "the car will be here around 5" like the first clerk said. What kind of policy is that, to lie to a customer until the last minute! I have used Hertz for a long time, and am incredibly disappointed at the service this time.

Cons: My windshield spray did not work on a long drive. I bought the appropriate fluid and filled the tank (which was empty) however the spray still didn't work. I check to make sure the spray openings weren't clogged they were not. So in effect, I had to pull off the road FREQUENTLY to clean the windshield since the roads were wet and salty. I called Hertz to inform them that this loss of time might make me late for my rental. I do feel like I was put in some extremely stressful and borderline dangerous situations when muck was sprayed to my windshield and I would not see well on the highway.

Cons: The car smelled like a cat had peed in it! and there was no service from the representatives when needed. Plus i had asked for the basic coverage and I was told that I was covered for a minor incident. Representatives at the receiving end were not very helpful at all.

Cons: Car was not ready for pick when arrived to location, despite me being half hour late.

Cons: Didn't get the size of car I requested