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8,0 Very Good
Pros:Staff friendly and drop off was easy.
Cons:Have vehicle ready at your time of reservation
Cons:I waited over an hour for the car then had to wait for the car I was renting to get cleaned only took 5 mins to clean the car ... were in a pandemic so it would’ve been nice to see the car throughly cleaned
Pros:Was in and out in less than 20 minutes
Cons:Car could have been cleaner and could have been the car I reserved. I reserved a full size car and was given a compact suv. I reserved a full size for a reason...I needed the space.
Pros:This car rental folks called me a week before my trip to confirm that I was still travelling. Then they called again two days before I travelled. And lastly the day of travelling. When I went to pick up the vehicle, the customer representative realized that the trunk was not completely clean. So she picked up the vacuum cleaner and vacuumed it herself. Personally I think that's what good customer service is all about.
Cons:Nothing bad to talk about.
8,8 Very Good
Pros:The staff was helpful. I was there in the afternoon and it was very busy.
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Cons:Ordered a Jeep Cherekee was given a smaller vehicle. I really needed the extra space for luggage.
Pros:Staff was nice but the car smelled like a dirty toilet. The brakes on the car were very bad. It made sense when the representative asked me if I planned on doing a lot of driving.
Cons:Tell me about the car in it’s state and not let me drive off in that condition. I had a minor with me.
Pros:Everything was good and the customer service representative was especially above and beyond in mannerism, courteous, helpful and know her job as well. Her name was ‘Angel’ Thank you Hertz! Hattie Curry
Cons:They called me the day of my rental and left me a message that they didnt have a car for me even though I had a reservation. Never made any effort to try and help me otherwise. I tried calling back numerous times and never got through. Ended up having to rent with a different rental agency who could accommodate me and at least acknowledge me.
Cons:I dropped the car off in Port Canaveral at 6pm on a Saturday. They closed at 4pm. There was not any clear instructions on what to do with hour keys etc....
Cons:I have no complaints about the car or service, everything went fine. What I don't like is that I couldn't change my car reservation until I canceled the original. When I rebooked to shorten my rental days it actually cost a lot more than it would have if I had just kept the original reservation. All I tried to do was drop a few days off the total, pick up day was the same! I feel cheated.
Pros:Did not have rental available.
Cons:Rental was not available, upon check in I was told they did not have my vehicle. Need to improve their system to know whats available.
Pros:nothing to like
Cons:They did not have a car available at all when I went to pick it up