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One location in Laplace
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4,0 Mediocre
Apr 2021
Pros:
PriceCons:
Took over an hour to get rental. We’re told not enough help getting cars ready. Navigating return was hard, poor street signage.2,0 Poor
Mar 2021
Cons:
The counter associates were horrible and took over an hour to check me in.10,0 Wonderful
Feb 2021
Cons:
More reps slow8,0 Very Good
Feb 2021
Cons:
The line to pick up the rental car was long and it took about 45 minutes. The worker was excellent at the counter.2,0 Poor
Jan 2021
Pros:
Drop off easyCons:
The insurance costs were insane. I for whatever reason couldn’t get insurance when I purchased the rental online, which was quoted to be $300ish dollars. So I thought I would get it when I picked up the car. When I did it was $1200 dollars. Insane.8,0 Very Good
Dec 2021
Pros:
The car was nice2 locations in Laplace
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4,0 Mediocre
Jan 2021
Cons:
Found old groceries in the van... which is not the vehicle we rented. Stood with my family for 45 minutes waiting for them to find something and they brought out a van and said this or wait. Not sure how it was cleaned when there was a bag of food under the seat. Oh well. Won’t do it again.6,0 Okay
Jan 2021
Pros:
The staff at New Orleans was extremely helpful and made the process of picking up the vehicle very easy.Cons:
The vehicle was a new large suv that did not have any of the current safety systems and it did not have the XM radio turned on? For that rental price I would have thought that they would have included those items? Maybe next time?4,0 Mediocre
Dec 2020
Pros:
Went to confirmed pickup location...location was closed and no notification at site. Went to another location and was so poorly organized with pickup and return.Cons:
Web site should have said original pickup location had been closed.6,0 Okay
Aug 2020
Pros:
The staff was apologetic and friendly. They also said we did not have to refill the gas due to having to wait so longCons:
We had to wait an hour and a half in a parking garage for our rental car5,6 Fair
Jun 2020
Pros:
Free upgrade and clean carCons:
Pickup location was chaotic. Difficult to find and line of 20 people with only two workers.10,0 Wonderful
Jun 2020
Pros:
Staff was professional.Cons:
Had to wait ~ 20 minutes for the car. Don't know if I hit a rough patch of renters all at once.One location in Laplace
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10,0 Wonderful
Apr 2021
Pros:
Extremely!Cons:
Nothing.2,0 Poor
Mar 2021
Pros:
Absolutely nothing!Cons:
Everything! The customer service in person at the counter and trying to call in was terrible! They didn’t have the type of vehicle we reserved or anything similar and was assured we could swap it out at our destination city which was a lie since the only branch was in New Orleans, two hours away from where we were at. I would NEVER use this service again after being hung up on for two hours when trying to correct the issue.6,0 Okay
Dec 2020
Cons:
Engine no start on #1 #2 low tires pressure9,6 Wonderful
Oct 2020
Pros:
The desk agent was friendly and accommodatingCons:
Everything was smooth10,0 Wonderful
Oct 2020
Pros:
The service agent at Kenner was friendly and accommodating7,6 Good
Aug 2020
Pros:
Staff was friendly and helpfulCons:
Signage was unclear so we had a hard time finding where to find pickup counter. Car also smelled strongly of cigarette smoke when we picked up. We had to drive with windows down most of first day because of the smell, while the temperatures were in the 90s.One location in Laplace
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2,0 Poor
May 2021
Pros:
Staff at Nola Rental Car were wonderful Cannot say same for Economy where the rental was placed through. Will never rent through Kayak again!Cons:
Everything4,0 Mediocre
Apr 2021
Pros:
location was inconvenient but the staff did their best considering.Cons:
The car was in bad shape . It sounded like the wheel bearings were completely shot and front and rear fenders weren't attached and were flapping in the wind on the freeway. It did last for the rental period but I wasn't sure it would.8,0 Very Good
Mar 2021
Pros:
Staff was friendly, car inspection was thorough and previous damage was clearly markedCons:
We were not made aware at time of rental that the car rental company was not located where the airport transportation dropped us off. The gentleman who picked us up was prompt and all went smoothly after our arrival at the car rental which was very close to the drop off point.6,0 Okay
Mar 2021
Pros:
The service was ok. They were not located in the car rental area so a car had to go pick us up there and take us to the hotel where they were.Cons:
The car was in a very poor condition. The chargers and usb didn’t work. It made noises.8,0 Very Good
Mar 2021
Pros:
So much easier picking this car up at the Days Inn, than dealing with the Rental car faciility.Cons:
It could have been easier to have the shuttle pick us up at the airport rather than the bus stop shelter8,0 Very Good
Feb 2021
Pros:
Friendly staffCons:
Better schedule for drop off at air port2 locations in Laplace
2 locations in Laplace
One location in Laplace
Most popular car type | Mini |
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