Kentwood car hire

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Kentwood, MI, United States
Oct 31 — Nov 7
Same drop-off
Kentwood, MI, United States
Sun 31/10
Sun 7/11
Driver's age:

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Kentwood car hire information

Pick-up locationKentwood
Hire locations1

Kentwood car hire reviews and directory

Rated no. 1
Best rated
7.7 Good (160 reviews)
3 locations in Kentwood
Locations in Kentwood
  • 7.8
  • 7.8
  • 7.5
  • 7.6
  • 7.4
Recent reviews
2.0 MediocreOct 23 2021
Have the right car ready for us.We had reserved a midsize an we got a compact. The car was dirty an small.We will never rent from hertz again.I would hope hertz reaches out to us for some kind of compensation.
10.0 ExcellentSep 10 2021
The guys at the desk were friendly and helpful. The price of the car rental was kind of more than I would of wanted o pay normally.
10.0 ExcellentAug 31 2021
Vehicle was clean and comfortable, with lots of room for luggage. Would have been nice if I could have gone through Kayak again to add insurance to rental after changing my mind. I was unable to get a live person to assist as there was no options via computerized phone menu or online. Very frustrating.
7.9 GoodAug 28 2021
The vehicle was exactly what we needed. It had great mileage and was comfortable. It would have helped to have some instructions about the use of the onboard computer. Otherwise, we adapted well and enjoyed our trip.
1.9 HorribleJul 25 2021
I had a written reservation and confirmation (Hertz, 487 28th Street Se, Grand Rapids, Michigan, 49548). Upon arrival, I was told there was not a single car available. The staff on site was not helpful at any time. A customer before me had the same problem. I can do without such service from hertz in the future.
10.0 ExcellentJul 20 2021
windows were not clean
3.9 MediocreJul 16 2021
The pickup process was terrible they had one 50+yr old guy typing slower than climate change. It was insane
1.9 HorribleJul 9 2021
Showed up and they told me there were no cars available.
10.0 ExcellentMay 27 2021
Staff Is Very helpfulCar could have been cleaner but understand for the price.
2.0 MediocreMay 18 2021
Nothing went well with this rental.the location i went to pick it up at was closed without explanation, and only after haggling with a regional manager on the phone did i get A car. I was given a smaller car than I reserved, which was not cleaned and had under a quarter tank of gas.
Rated no. 2
8.6 Excellent (82 reviews)
1 location in Kentwood
Locations in Kentwood
  • 8.2
  • 8.6
  • 8.6
  • 8.9
  • 8.6
Recent reviews
9.6 ExcellentMar 16 2020
The staff at both GRR and MCO were great. The vehicle ran awesomeall went well. thank you.
9.6 ExcellentJan 27 2020
The drop off was super easy.I think I was fooled into paying that ~$23 for a car with gas. I did not use very much gas at all in the <24hrs that I had the car and the gas prices were so cheap in Michigan. I honestly probably used less than $8 worth of gas. I am from California so I did not know any better, I guess.
10.0 ExcellentDec 12 2019
Fairly easy access and drop off. Got a nice car at a reasonable rate and staff was capable and friendly.Only wish drop off access was after passenger drop off area so you would not have to drive around the airport loop after dropping off luggage and other passengers.
10.0 ExcellentOct 18 2019
Friendly staffSignage
10.0 ExcellentOct 15 2019
Free upgrade
5.6 OkaySep 9 2019
Sharing the same counter space with another rental company...the other brand had a huge back-lit sign and Alamo had a small square sign placed atop the other sign that you had to know was there to see if you are new to this airport and were looking for the Alamo rental counter.
9.6 ExcellentSep 6 2019
Friendly staff and clear car with easy pickup/drop off
4.8 OkayAug 12 2019
The car was dirty and in poor condition.
10.0 ExcellentAug 6 2019
Staff was friendly. Drop-off was super-easyI wish there were recycling bins at drop off.
8.8 ExcellentMar 24 2019
The Cadillac was all that I hoped it would be.This rental was quite expensive.
Rated no. 3
8.5 Excellent (66 reviews)
3 locations in Kentwood
Locations in Kentwood
  • 8.6
  • 8.6
  • 8.5
  • 8.5
  • 8.4
Recent reviews
10.0 ExcellentJan 6 2021
Everything was easy
2.0 MediocreSep 13 2020
Staff was helpfulOrdered a compact vehicle and when I arrived all they had was an old big truck - let them know that I have never driven a truck and the employee looked at me and didn’t say a word. When asked if they had a different t vehicle I was told NO
2.0 MediocreJul 7 2020
I booked a vehicle they didn't have, so I never got a vehicle.
10.0 ExcellentJul 4 2020
Staff was super nice and helpfulNothing :)
10.0 ExcellentNov 28 2019
I returned the vehicle two days early because of good weather, but I only got about a $10 credit for returning it early. The credit should have been more.
6.0 GoodOct 7 2019
The car was good for my needsI requested an airport rental when I searched and when I went to the Enterprise desk at the airport I was told that it was off site. When I asked if they could come close to the rate it would have doubled. I had to take a $22 Uber to get the off site location. Of course I had missed that this was off site rental, but I would think Kayak could have highlighted that fact when reserving since my search was for an airport rental. This way the customer agrees to and it calls attention to it.
10.0 ExcellentAug 26 2019
They initially called me 5 minutes before picking up my rental arranged online and told me there were no cars and to go go a different location (where the rates would be different, longer commute in rush hour). However, upon arrival, the team worked out an acceptable solution.Online availability being accurate with the store and the 3rd party vendor who I used to book this car.
4.8 OkayAug 14 2019
The manager finally fixed the screw up, but it took a while.I rented a sports car, meaning a Dodge Challenger or similar. When I got there, they were going to give me some mid-size 4-door. I told the employee that I paid for a sports car, and he said he knew that, but it didn’t matter because I will take what they give me and they didn’t have any available
9.6 ExcellentJul 14 2019
Staff friendly and helpful.
7.2 GoodJul 7 2019
Better rate.
Rated no. 4
7.6 Good (23 reviews)
2 locations in Kentwood
Locations in Kentwood
  • 7.3
  • 7.8
  • 7.3
  • 7.8
  • 8.2
Recent reviews
4.0 OkayJun 4 2021
Car smelled like smoke. Seats were filthy. We waited 45 mins for representative to reopen shop at 12non.
2.0 MediocreSep 29 2020
Staff was very unhelpful. We had a reservation but as we were an hour or so late they said there was no longer a vehicle available for us. I have had issues with this location before and will never go back.
5.2 OkayJun 30 2020
It was fine, the office there is a bit rough and untidy.The car smelled horribly of cigarette smoke and pot. It gave me a headache and I had to apologize to anyone ahead of time before they road in it.
10.0 ExcellentJul 25 2019
The staff was courteous and the drop off was easy.We had to wait in line to pick up and to drop off, but it was not the fault of the staff. They were doing the best they could, but there was only one person working the desk.
9.2 ExcellentJun 30 2018
Apparently there's no guarantee of an available carOnce the car arrived, everything was fine.I had reserved a car more than a month ahead of time to drive myself to the airport. The morning of my departure, an hour before I was supposed to pick the car up, the agent called and said there was no car available. She had absolutely no suggestions for alternative car sources and no idea what the company policy was on refunds or compensation. I had to spend an hour scrambling to find another way to get to the airport (a 3-hour drive away). Finally she called back and said they had a car for me after all. But this was pretty disconcerting!
8.0 ExcellentSep 21 2017
Crazy rules and policies??The payment method is crazy!!! Your policies state any credit card used Must Match the name on the drivers license. I was told that simply wasn't true. I had a debit card with a $2,000 balance and that wasn't sufficient but when my wife's credit card with $100 available credit was added it was sufficient??? I purposely added money to my debit card to cover everything and didn't pay down my WIFES credit card because your rules said I couldn't use it. It's Very Scary traveling and not knowing what will be acceptable and what won't be. Everything the rules stated was opposite of the reality when I was at the desk! I would love to read what your response to my situation is. Thanks Bill (William) AustinThe rules and policies!!!!
6.4 GoodAug 17 2017
I liked that the car was available for me when I arrived, and that the front desk staff was so professional, efficient and friendly.Besides not being an older model (i.e. I needed an adaptor to charge my phone!), it had a"change oil" signal that continued to show every time I turned on the car. Very unnerving.
10.0 ExcellentJun 30 2017
Great ServiceFast friendly service. Nice vehicle. Very organized.
5.6 OkayApr 3 2017
Vaccum wise the car was cleanIt reeked like cigarertes and was horrible if it was in the sun and windows were up!
10.0 ExcellentDec 23 2016
Pickup was so friendly and easy. Gas tank was full and car handled great.Car desperately needed washer fluid.
Rated no. 5
3.4 Mediocre (2 reviews)
1 location in Kentwood
Locations in Kentwood
  • 5
  • 4
  • 3
  • 2
  • 3
Recent reviews
2.0 MediocreAug 7 2020
I arrived before the rental center opened to pick up my vehicle, which was reserved several days ahead of time. I was to pick up at the 9 am opening. I was told by the counter person my vehicle was not there yet, and I would need to wait. She was very nice, to be clear. Then, after waiting for 20 minutes, I was told by the same woman that my car (a special 12-passenger van needed that day for a family trip) could not be found, and no one at any Avis ops center could help, and/or did not return her calls or texts. I continued to wait while she made calls as line volume permitted. She finally learned that the previous renter had not returned the vehicle and I would have to wait until at least 11. I asked for a substitution and got little help, so I walked down the street to Enterprise and they had the vehicle I was looking for, with a price match. After a 90 minute wait that meant missing other pickup appointments and delaying my family’s trip for nearly two hours, I was on my way - with a van from a competitor. Thanks for nothing, Avis. I will be going down the street to Enterprise from now on.Pretty much everything.
4.8 OkayApr 29 2019
The customer service was not great
333 travellers who hired a car in Kentwood gave the car agency they used an average rating of 8,0

Car hire locations in or near Kentwood

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When to book a car hire in Kentwood

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Car hire prices as pick-up date approaches

Car hire excess insurance in Kentwood

Collision Damage Waiver (CDW) & Theft Protection Waiver

Collision damage waiver and theft protection are insurance options that cover renters from paying high penalty fees if the car is stolen or returned damaged. Some Kentwood car providers already include Collision Damage Waiver (CDW) and Theft Protection Waiver into the rental price but not all of them. We recommend always be aware of your coverage when renting a car in in Kentwood.


Keep in mind that car hire excess insurances often have a deductible clause, which is the amount you’ll have to pay if something happens during the time of your rental. If you want to avoid unwanted surprises, you should consider adding a no-deductible option to your Kentwood car rental.

FAQs about hiring a car in Kentwood

  • The average price of fuel in Kentwood is R53,75 per litre over the past 30 days. Filling up a tank of fuel costs between R645 and R860, depending on the car size.

  • Full-size (Ford F-150 or similar) is the most frequently booked car hire type in Kentwood.

  • Take a look at our extensive car hire location map to find the best car hire deals near you.

  • A Full-size car hire in Kentwood costs R860 per day, on average.