Pick-up location | Jacksonville |
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Car types | |
Hire locations | 1 |
Airport locations | 0 |
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One location in Jacksonville
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Reviews
9,2 Wonderful
Oct 2020
Pros:
Drop off was very easy. Nice upgrade. Great price.Cons:
Check in was very slow, mainly due to several customers who didn't have a clue.2,0 Poor
Jun 2019
Pros:
Made a reservation over the phone in Texas. That was pretty easy.Cons:
No cars were available. Why take a reservation if there are no cars available?4,0 Mediocre
Dec 2017
Cons:
Car had a bulge in the tire. Noticed it when I pulled into a gas station to clean the windshield which was bug spotted. Called and they said don't return it, call Roadside Assistance. No other cars local so they had me drive to another city. That location rented the car they told me was saved for me so I ended up in a Mitubishi Lancer - which is no Mustang.8,0 Very Good
Oct 2017
Cons:
Didn’t get the same type of car I reserved, and the tires didn’t have enough air so there was a light on for it.10,0 Wonderful
Sep 2016
Pros:
I liked the Kia Soul, it was comfortable and fun to drive. I also liked the blue tooth calling and satellite radio which was helpful on my 4 hr drive8,0 Very Good
Jun 2016
Cons:
I feel the rental person rushed through the application so that I wouldnt be aware of the additional fees that i was going to pay. At my drop off in Bloomington, my balance was twice as high as I thought i was paying.One location in Jacksonville
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2,0 Poor
May 2019
Cons:
Agent would not provide car. Stated none were available.9,6 Wonderful
Dec 2018
Pros:
They did't slam us with extra fees at pickup like some competitors do. Pickup was quick and easy. Staff was polite. Cars weren't too far from the terminal.Cons:
There's wasn't a great selection of cars at this location, we ended up with a bigger vehicle than expected, but it was clean and ran well so it's not a big issue.2,8 Poor
Mar 2017
Pros:
The customer service rep at the Springfield, IL airport was very helpful.Cons:
I had a hold on the account because of an issue that I was unaware of through Enterprise. I was renting this on a Sunday and the office that could have resolved this was closed. I am thankful that there was another car rental company available. It would have been helpful to have known about an issue before or as I was securing my reservation.4,4 Mediocre
Jan 2017
Cons:
I had to get a rental and be on the road at 12:30. So I scheduled the pick up for 12:00. At 12:30 the vehicle just showed up, I then had to wait for it to be inspected and cleaned. This made me late and having to hurry to catch a flight out. Was any apology or compensation offered, NO. Very surprising in a market w so many choices.2,0 Poor
Jan 2017
Pros:
The counter was closed when I arrived to pick up the car. I had a family emergency and needed to get home to Washington DC early band was unable to make my flight that evening. I will never rent from Alamo again.Cons:
Everything. And when I sent them an email about it they had the audacity to wish me a happy new year. They don't even deserve 1 star.6,8 Okay
Sep 2016
Pros:
Car and its maintenanceCons:
Why dont airport locations do pickup/drop offs2 locations in Jacksonville
2 locations in Jacksonville
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4,8 Mediocre
Nov 2016
Pros:
The car was niceCons:
I didn't like that I booked it via online for $144. Paid for the insurance option, but when I got to the place to pick up the vehicle he said he had no idea what the insurance policy was, it wasnt through them, and I had to buy a separate one. Then when I was checking my credit card statement they had changed me $407 versus my $144 total given online. We did add an additional driver and I knew that would up the cost a little but even adding the insurance at the car place my total should have been $300 max. I'll never rent a car again.2,0 Poor
Mar 2022
1,9 Poor
Sep 2021
One location in Jacksonville
One location in Jacksonville
One location in Jacksonville
One location in Jacksonville
Most popular car type | Economy |
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