9.6 ExcellentJul 13 2020
Staff was friendly and helpful - it was challenging with the enhanced cleaning protocols plus they had a huge number of rentals for the day I was renting. They were doing what they needed to do under challenging circumstances. Good job!The rental car prices were a little higher than normal. Also, the car choices were limited.
8.0 ExcellentJul 7 2020
Service was friendlyIt was good
8.0 ExcellentAug 27 2019
Staff was friendly, helpful, and very accommodating. Recommended upgrade for our needs and comfort; upgraded with no hassle and minimum waiting time.Facility itself had a malodorous stale scent. Vehicle was hastily cleaned, as we upgraded last minute, but there remained evidence of previous renters (old spill, half full water bottle and some old food/candy under seat). Allowances made as the vehicle used was not the original one prepped.
5.6 OkayJul 30 2019
The staff tries butThe rental agent while pleasant was disingenuous. She tried to convince me a ford focus was a "premium" car but also offered several small SUV's. The SUV I finally and reluctantly settled on was functional but far from my expectations.
4.0 OkayOct 29 2018
The price!The car was dirty, smelled like smoke, & given to us on Empty. There were 50 miles until empty.
10.0 ExcellentApr 21 2018
i dropped off after hours and it was super easy.
7.6 GoodJun 21 2017
Not what I was looking for, but overall a good vehicle.I loved the service. The staff at the Enterprise rental facility was by far the best I've experienced. The follow-up was impeccable. The cleanliness of the vehicle was good.I requested a SUV, but ended up with a minivan. The baggage space was more than I needed, but the comfort was not as nice as the SUVs I had rented in the past.
10.0 ExcellentFeb 21 2017
Excellent customer service & car.Customer service was fast, professional, helpful & polite. No hidden fees & an effortless transaction. I was very impressed. The car was also perfect & performed well.Having to give back the car... 2016 Toyota Corolla... great fuel mpg & very smooth to drive.
2.0 MediocreFeb 7 2017
poorNothing . I cancelled the reservation.I was unable to actually get the rental car because enterprise in Vestal NY does not pick people up from the local airport and their office is 5 miles away which is too far to walk.
10.0 ExcellentOct 13 2016
great price with an upgradeI got a decent price for my rental. I was fine with the compact car and the price was fair. When I went to pick up the car, I was pleasantly surprised with the option to upgrade to a brand new SUV for the same price! The car was wonderful, the service was great. No complaints, no regrets.