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One location in Hartford
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6,0 Okay
May 2021
Pros:
coffee splashed in inside door panel of a "sanitized for your protection" vehicle. gotta wonderCons:
better sings for Dollar location inside and out. all you see is Hertz2,0 Poor
Feb 2021
Cons:
Our flight was delayed, landing us about 30 minutes after Dollar closed for the night. Before our flight departed, I called the Dollar location directly to inform them. If they wouldn’t be open, I was going to cancel my reservation and book with someone else who would still be there. They assured me it wouldn’t be an issue, and took down my flight information. As soon as we landed, I called again, and nobody answered. We waited for the bus to show, but it never did. They closed at their regular time, and left us stranded. Then, because we didn’t cancel before the time we were supposed to arrive, they refused to refund the money since we prepaid. I would not rent with Dollar again.2,0 Poor
Jan 2021
Pros:
nothingCons:
cancellation due to Covid and NO REFUND of $61.6,0 Okay
Dec 2021
Pros:
Should have used Hertz to start with all the extra fees and misleading insurance material.5,2 Fair
Nov 2020
Cons:
Charged a30 dollar device fee for a $1.30 toll. Super disappointed. Counter guy knew my husband was going on I 90 but said he didn’t need toll box. Just another way to rip off consumer6,4 Okay
Nov 2020
Pros:
Drop off was easyCons:
I was downgraded from a larger vehicle and kept trying to get upsold on things I did not need. The trip ended up okay but the drive was tight and packing luggage was a challenge.4 locations in Hartford
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10,0 Wonderful
Nov 2022
2,0 Poor
Oct 2022
10,0 Wonderful
Oct 2022
10,0 Wonderful
Oct 2022
10,0 Wonderful
Jun 2022
10,0 Wonderful
Dec 2022
2 locations in Hartford
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6,8 Okay
Nov 2020
Pros:
friendly and accommodating staffCons:
the car's smells really bad..like someone who rented it before smoked a weed inside the car...terrible!!!!6,8 Okay
Aug 2020
Pros:
The process for both pick-up and drop-off were super quick and easy, despite obvious limitations with covid.Cons:
They left me in the dark about my refund for my deposit for using a debit card at pick-up. Still unsure if and when I’ll be receiving it back.9,6 Wonderful
Oct 2018
Pros:
Our flight wasn't until 7:30 p.m. and the car had to be returned at 11 a.m... We called Andrew at the Hartford location and for 4.$ extra we were able to keep the car until 4. They also allowed us to drop the car at a location closer to the airport. The experiecne made our trip that much more enjoyable. Thank you Enterprise. Your new loyal customers,10,0 Wonderful
Sep 2018
Pros:
Staff was helpful, friendly and acommodating10,0 Wonderful
Jul 2018
Pros:
The staff was very attentive to my needs.Cons:
The toll pass I rented was invalid but the manager Alec refunded me and was extremely apologetic.2,0 Poor
May 2018
Pros:
I received a confirmation but there was no car available.One location in Hartford
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4,4 Mediocre
Oct 2018
Cons:
Car was dirty, dented and scuffed. The various fueling and insurance options were confusing. I felt like I was overpaying.9,6 Wonderful
Oct 2018
Pros:
good car for good priceCons:
a little farther from the airport than the other rentals6,8 Okay
Oct 2018
Pros:
Cost, Pick-up process, Rental Condition and QualityCons:
Drop-off of rental car. When I went to drop off the rental at 330am the morning of my flight (6am), the rental location was closed. I had to call road side assistance/directions support. Turns out the location is closed until 5am and that Thrifty rentals were to be returned to the Hertz location. I had no problem with the return, but it was stressful to deal with before an early flight in a city I am not familiar with.8,0 Very Good
Oct 2018
Pros:
Ease of drop off and shuttle service.5,2 Fair
Sep 2018
Pros:
convenient location, quoted price (actual price was significantly more!)Cons:
When dropping the car off, there was only one employee behind the counter working with a couple. He asked if I was dropping off and then told me to "move the car over there." He didn't say "please" or ask nicely, simply commanded me to do it. I walked back in and he eventually told the couple he'd be back and disappeared for at least 5 minutes. A shuttle driver finally showed up and I walked outside and asked if I could drop the car off with him, explaining that the person behind the counter just disappeared. He said, "I'm just tired of doing returns." He did help but the service and the latter employee complaining about his job left much to be desired.5,2 Fair
Aug 2018
Pros:
Car was clean, drop off was straight forward.Cons:
Was standing at the airport for over 20 minutes waiting for the rental shuttle. Had to call customer service who was even less than helpful.One location in Hartford
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2,0 Poor
Oct 2022
2,0 Poor
Oct 2022
2,0 Poor
Sep 2020
Pros:
I didn't get the carCons:
SOMEBODY TELLINGME THE RENTAL DIDNT GO THROUGH BEFORE I SHOWED UP THERE IN AN UBER AND GOT STRANDED4,8 Mediocre
Sep 2019
Pros:
Decent car and decent drop off experience.Cons:
Upon pickup in Hartford, the employee was very unwilling to review scratches and damage prior to the trip and there was a lot. Employees were using vulgar raciest language with each other directly in the presence of several customers. Generally, terrible pickup location in an unsafe neighborhood.2,0 Poor
Jul 2019
Pros:
Did not pick up car I specifcally explained a Bradley air port area pick up and when I got to Bradley to pick up the car I was told the pick up was in Hartford the rental at the airport cost me $450 dollars more. Very unhappy9,2 Wonderful
Aug 2018
Pros:
Good car, clean, well maintained. Friendly, efficient staff.Cons:
Not enough staff at the Liebert Road site. When I picked the car up there was a thunderstorm coming up, and one poor fellow had to deal with a line of people impatient to get going, another line of people wanting to return, as well as the necessary inspections of outgoing and incoming vehicles. He should never have had to do this alone. That said, he did a great job considering the circumstances.One location in Hartford
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1,9 Poor
Jun 2021
2,0 Poor
May 2021
Pros:
Nothing at all after checking my reservation it stated that sixt will be closing at 3pm and we gave them a call to let them know that our flight will be getting in at 2:15 pm and once we got there we was told that someone else took the car that we reserved for weeks ago. This facility rather more money over customer service I will not be booking with this company ever again even if it's my last resort. I will take a lyfe or Uber first before stepping into this establishment again10,0 Wonderful
Feb 2021
Pros:
Staff was friendly and prompt with explaining rental details.9,6 Wonderful
Dec 2019
Cons:
Not much10,0 Wonderful
Jan 2017
Pros:
Excellent customer service good vehicles i would definitely do business with them again1,9 Poor
Jul 2021
One location in Hartford
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2,0 Poor
May 2021
Pros:
Terribly understaffed, one agent with more than 20 customers waiting more than an hour. Confusion about cars, cars missing keys, awful service.Cons:
Everything.2,0 Poor
May 2021
Pros:
Very friendly and helpful! My problem is with Priceline. They scheduled this at a downtown location, which after I got off the airplane had no way to get to before closing. System shouldn’t have allowed. I selected BDL airport and couldn’t have known what street the car rental places are. Avis worked with me but airport fees made the care over $100 more. I won’t be ordering from Priceline again. I will order from Avis directly. They are great.Cons:
See above.8,0 Very Good
Jan 2021
Pros:
Drop off was easy.Cons:
Friendlier staff3,6 Poor
Oct 2020
Pros:
The convenience and service I received at the time of pick-up and drop-off. Easy and seamless.Cons:
I have never rented from Avis before but I have rented a car with other companies prior to this experience. I expected the Avis employee to walk with me to the vehicle and inspect the vehicle prior to me leaving with the vehicle. That did not happen. I was handed the keys and told I was all set. I walked to the car and noticed that it was dirty inside, leftover papers in the trunk and wrappers in the back door. About half way through my 750 mile commute I received a maintenance required notification on the dashboard for the rear seatbelts. I didn’t use the rear seat belts at all during my trip. The notification continued to prompt every time I would start the car. Just didn’t make me feel safe that all services/recalls weren’t serviced prior to letting a customer take the vehicle as a rental, especially with my lengthy trip.10,0 Wonderful
Dec 2019
Pros:
Super easy drop off and pick up!9,6 Wonderful
Oct 2017
Pros:
So I mistakenly thought I booked the car for the Avis location close to the airport. Took the Avis shuttle from airport to their facility, and when the agreement screen popped up, the price showed as being close to $600!! I showed the clerk my reservation, with the price I agreed to as being $136, and the clerk said “Oh, I see the problem. Your booking is with the downtown Avis location, not the airport location.” So I used a rideshare app to go the 20 minutes to the proper facility, and got the price I was promised. But - are you freaking KIDDING ME? It costs 4 times as much for the same car, with the same company, if you rent it from the airport location instead? price gouging, anyone??? On the plus side, once I was at the proper location, the transaction was very smooth and the clerk very helpfulOne location in Hartford
One location in Hartford
Most popular car type | Intermediate |
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