Cons:Admin error on their part prevented renting the vehicle. I left after 3 hours, with no resolution. I will never ise Enterprise again.
Pros:The Enterprise Team was not able to provide a car on the day of delivery due to them being busy and having no cars (just before Christmas). Since, I had flexibility, I was able to pick up the car a day late and return a day late. Received a loaded ford fusion, but received a call 4 days later as Enterprise had sold the car to bring it in. No big deal since I was close to the location. Received a Chevy Malibu. Pick up and drop off were easy. Overall a good experience.
Cons:Since I had the flexibility, nothing to complain. If I did not then have the flexibility, then the lack of car would have been problematic.
Cons:I received a phone call the day before scheduled pick up. Employee and I confirmed pickup "around 12 noon". However when I showed up at noon the office was closed and I could not get the rental, which I NEEDED as transportation to the airport. I tried calling several times and knocking on door but nobody answered. I was left high and dry. Unacceptable.
Pros:Clean, neat car, and nice customer service.