Pros:The New Haven staff member was not helpful. He did not explain to me additional charges that were added to my bill before he charged me and then was not helpful in helping me sort out a better course of action.
Cons:The company could be more transparent about their fee structures online vs in the store. The company could make their workers feel more valued.
Cons:The rental doesn't exist any more.. There is a construction site instead...
8,0 Very Good
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Pros:Staff was friendly and helpful
Cons:Car was dirty, gas tank was empty, no one there when car returned during business hours
Pros:I liked nothing. They promised a cargo van said they had one for us when we arrived they gave the last cargo van to something else. The offered us a mini van that had no she to us. We left without any sort of vehicle
Pros:Staff was very friendly and helpful.
Cons:The car had previously been used by a smoker and reeked of cigarettes.
Pros:First time using Kayak,,,exceeded Expectations !!! Beat other Prices by far ..... all went well.... will use Kayak again in Future !!!
Cons:Drop-off bad. No indication where Hertz is, how to bring the car back. As a foreigner coming to US it was a nightmare.
Cons:The car was filthy and smelled like cigarette smoke with an air freshner. Engine light was on... Was not expecting to verify insurance. They could have told me when they called me before pick up.