There were 2 people waiting to rent cars when I got there. It took a very long time. Only one employee was out front. He was working hard but had to keep going outside trying to arrange vehicles. Finally, he got a little help from another employee. At one point a guy came in to return his car and said even though he had a car reserved, it took him 2 days to actually get a car. It took me 45 minutes-1 hour to get the car.
The system allowed a booking for a pickup after-hours. In the 21st century with all the hi-tech?! It was a mess to cancel, had to call multiple times! Had to rebook last minute at premium rate! Will never again book thru Expedia / Kayak!
They hide the fine print when you select the manger special deal and then try to give you an electric car I didn’t reserve a car days in advance for them to tell me all they had was electric vehicles for that reservation and I had to upgrade to get a gas car which I was charged and upgrade fee just found it ridiculous that I made a reservation and was pawned off with this electric car forcing me to upgrade as my trip was not drivable with a electric car.
The customer service was excellent
The care was banged up with dents and damage on all sides. The tire pressure warning was persistent no matter how much air I put in.. only to the recommended PSI. The car smelled like cigarettes and had burn holes in the driver seat. The rims were scrapped up very badly as well and tires had big chunks of rubber missing and or flapping around. The car was disgusting.
We had a reservation for a company car which showed a price under $250. Once we arrived, Hertz attempted to raise the price of that rental to 600+. In addition, the companies choice was only an electric vehicle (which is cool but that should be made known). After going back and forth, and disputing a in city fee which was just an. upcharge we were able to get the rental for around 350ish. I believe the formatting was of what we would pay was not forthcoming
