Pros:Check in was easy. The car was nice and clean and was very fuel efficient. Drop off was easy too.
Cons:The car was smaller than I expected. We reserved the largest option available for what we planned to bring person and luggage wise (SUV). It was a tight fit with our luggage and passengers.
8,0 Very Good
Cons:Nobody “at” point of return to check out car in my presence ....
Pros:The car was nice but much smaller than They advertised. Said it’s a car for 5 people and 2 suitcases. I could fit one suitcase in the trunk. The second had to be placed on the Backseat. Therefore it is more a car for 3 if one Has 2 suitcases.
Cons:This car is not a midsize but a Small size. The garage where the pickup is Has terrible lighting and it’s Therefore very difficult to inspect The car before driving off.
Pros:The agent who helped us was incredible. We messed up and forgot about time zones and time differences and booked a reservation for June 30th, when we wouldn't arrive in Norway till July 1. She was incredibly flexible, found a car (a BMW!!) that was nicer than the one we reserved, and was able to give us a significant discount. It was still a bit more expensive than the original car we reserved, but not by much. Everything was easy. The car was clean and ran very smoothly. The price was GOOD. I have spent more money on rentals in the US for a long weekend than we did for 10 days in Norway. Highly recommend!
8,4 Very Good
Pros:Excellent service at pickup
Cons:Drop off charge in same country is exorbitant. Drop off point inBergen airport is poorly marked. Vehicle was ok but far from new.
Cons:When i got to my final destination. They told me it was given away and tried putting me into another car that was $450 more almost $700. I was able to get a Hertz rental- they should never give a car to someone else.
Pros:Staff was helpful in addressing the problems that we had with two rental cars.
Cons:The first rental car we were given needed an oil change, so we had to get a second replacement car. The replacement car developed a brake problem during our trip, so we turned that car in for a third car.
8,0 Very Good
Pros:The staff was very kind and helpfull. Easy to find the location.
Cons:I should like te know more about how you can pay road taxes. If it would be possible to pay them by myself online.
Cons:A bit more help setting up Tesla, particularly where to super charge etc ottherwise phenomenal drive and paid for itself if fuel saving given the amount we drove in Norway and the v high costs of car hire tax and fuel
Pros:The drop off was too easy. They never bothered to look at the car or point out alleged damage (which was pre-existing), only to send a notice of charge for "new" damage nearly three days after the car was dropped off.
Cons:Hertz fraudulently charged for damage that they themselves had identified prior to pick-up, claiming the damage was new.
Pros:Very swift and clean pick up transaction. Return was completely opposite - no person to help out, not enough parking bays so we were advised to double park - car turned out to have some damage which i wholly dispute Got an email saying car wasnt returned, few hrs later for a damage claim
Cons:people, parking, and return process
Pros:Car was clean and got good gas mileage
Cons:We ordered and paid for a full size van with unlimited miles and were told that we could only have a mid-size mini van and that “unlimited miles” didn’t exist (even though we showed them our confirmation). We felt bullied into taking the car because there were no other options. Ruined the trip.
8,8 Very Good
Pros:pick up and drop off were easy
Cons:did not get a hard copy of the rental agreement. Gas gauge was at 7/8 instead of the full marked on the pick up disclosures
Cons:They don’t have a very good check in process. You just park in the lot and give the keys to the person that is standing there. No receipt or anything. They were having cars stolen at the lot in Gatwick.
8,8 Very Good
Pros:Staff was friendly and helpful.
Cons:The pick-up took quite long. We had to wait for around 30 minutes because the pick-up staff was dealing with a demanding customer before us.
Pros:Fast efficient check out at the airport. Knowledgeable staff. Fluent English. Everything you need from an agent after an overnight flight.
Pros:Staff could have been more helpful upon pick up.
Cons:Comfortable and good truck space for luggage.
Pros:I was given an upgrade because they didn’t have a manual. It was an Audi! Very nice car. Thank you.
8,0 Very Good
Pros:The speed of the drop off.
Cons:As I have mentioned, they charged me more than it was arranged. It took me quite a bit to get a reimbursement, which was settled by AVIS Brazil rather than by AVIS Norway.
Cons:The pickup area has little space for loading the car, especially if the renter must install carseats for small children
Cons:The cars listed were six to seven times below their actual cost when booking. When contacted kayak, they said they're not responsible for cost. Then why post it to begin with? Was a loyal kayak user before this, but this incident ruined my entire trip and will use other services.