Gainesville Car Hire

Cons: Budget at the airport noticed the confirmation of the rental at the wrong address and didnt accommodate me after waiting more than 2 hours on line extremely upset

Cons: They didnt have a car available for this booking

Cons: The car was not completed clean. Especificly the door mirrols, the front and rear glass.

Cons: I had to go back in to the counter to report damage on the car. That should have already been noted on my reservation form before I rented the car...Or someone should walk us out and go over the car when we rent it.

Cons: Car had broken AC on a 92 degree day. Long wait in line.

Cons: My wife said " if that was an intermediate car, I would hate to see you in a compact!"

Cons: Was not given option to pre-pay for fuel at a reasonable rate, and was unable to locate a gas station near the Tampa airport dropoff point to refuel-- there were not any convenient options that I could find and the agent at dropoff agreed that it's hard to find around there and it "helps to know the area." Um, thanks a lot for sharing that while gouging me for $10/gallon fuel.

Cons: Classic upsell - and I'm the sucker that fell for it. "Your full-sized car is ready". Around the corner comes an old Toyota Camry, with a fresh detail job. Looks great - not renting a new and impressive car. Renting an old car. "Well, we can get you into XYZ car for $15 more per day, or the LMNO SUV for $20 per day." Great salesmanship, just beware of the first car you sign up for. It maybe a Nissan Altima equivalent - but what year?

Cons: I had to ask about the prepay gas option.

Cons: was not clear how to do drop-off before office opened

Cons: When I got there the person told me I had to pay for upgrade and had to leave my car somewhere else other than where I chose to drop it off. The total bill was 2.5 times what it was said on Kayak. I had to argue and talk to manager to get what I was told on Kayak, did not need that hassle.

Cons: The car was not available.

Cons: This was the absolute worse Enterprise experience I have ever had. The clerk that greeted me was rude, did not say hello or look up, She only sputtered "license and credit card". She then demanded my boarding pass, which I did not have. I made the reservation through a travel site and the Miami airport was what they sent me to. I called the office to let them know I was running late, but no one picked up the phone. Then I called the 800 Rent A Car number and they only said I need a credit card to rent from there and nothing about a boarding pass. I asked the rude clerk to let me talk to the manager, and he said they do not rent to local people. They had my reservation in the system and they should honor it. I asked to to talk to his boss. A rude guys came out and basically said "too bad". I then said that since Enterprise told me this location was OK, they should give me a ride to the correct location. No dice, even though that is what Enterprise if known for. I said I was going to call the 800 number. He said he would call the police. We were both on the phone. I was telling the 800 number person how the manager was as calling the police. I then hand the phone over to the manager so he could get some tips on customer service from the 800 number person. The call was dropped after a couple of minutes. I left and easliy rented a car from National. On my way to the car I saw the police he called. He had LIED, telling them I was 1) in the way and 2) calling him names. This was the worst experience I have had renting a car. I partially blame your website, since it does not divulge that locals cannot rent cars there. Out of all of the Enterprise locations you sent me to the exact wrong one.

Cons: Didn't have Bluetooth or car phone accessory. When traveling now in car, hands free options are key.

Cons: The usb port didn't charge or allow my phone to connect to the stereo.

Cons: No car available when I got there.

Cons: Nothing

Cons: Counter closed at pickup. Had to go to the sister counter where there was a big line and it took forever. No one seemed to know what was going on and seemed to be in no hurry to get any of us out of there. They were friendly tho. Then drop off at PBI very poorly marked. Plus I thought the rate was high.

Cons: We have a problem with the cigarette smell, which should have been addressed with seriously by Hertz. Pls. impose the proper penalty to your customers who smoke, and clean, get rid of that smell before you have it rented to other customers.

Cons: HORRIBLE customer service. Car was not ready on time and unsafe to drive when I got it. Turned it back in and was told there was no replacement vehicle in same size. No effort was made to assist finding a replacement. No response from customer service.

Cons: To get a car took us for about 2 hours. Different price with a website. When we got a car there was some garbage inside.

Cons: Great

Cons: The 3rd row seat. But laid it down for more luggage space and comfort.

Cons: Surprised about the extra $200 deposit that was needed.

Cons: Asked for midsize, got subcompact. Long line at pick-up

Cons: Book a car that showed 7 seater, plus call their customer service to confirm that. When come to the airport, it is 5 seater. No sorry from the manager. Feel cheated. Really disappointed.

Cons: I was told drop off was 8 pm, but my confirmation said 8 am. We were almost charged an additional $180. The lady at the counter wasn't willing to help.

Cons: It was a one day rental and they charged me for two days at $60 a day.

Cons: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.

Cons: Nothing to not like