Cons: vehicle smelled like blunts, not sure if the workers smoke in there or if nobody checked it after whoever used it last.
4.0 OkaySep 20 2020
Pros: On pickup the service clerk spent 20 minutes talking to another customer in Russian helping them buy a car dealer and talking shop while I waited in line. He assumed I wouldn't know what's going on, little did he know I speak perfect Russian. With all that going on the computer showed the vehicle with a full tank, when I was at empty. We had to work it all out upon return on the vehicle in a different state. I did forget my EZ pass in the car and once I realized what happened I contacted Budget to request tag to be returned. Both the drop off site and customer service claim they don't have the tag, yet I see Florida toll charges on it. Obviously forgetting the tag in the car is my fault, but how anyone claim the car is disinfected and cleaned if the tag attached to the window is missed?????
2.0 MediocreNov 25 2019
Cons: I never ordered a car for pickup in Trenton. I ordered one for pickup in Philly. I canceled this order by phone and placed a new order directly through Budget's website for pickup in Philly. Somehow this reservation in Trenton wasn't actually canceled because someone then called that morning asking where I was to pickup the car.
3.6 MediocreSep 30 2019
Pros: Drop off was super inefficient.Cons: More than one staff member
9.6 ExcellentDec 9 2018
Great experiencePros: Friendly staff, helpful, quick service.Cons: Bathroom was a bit dirty and the location is tough to find, not well lit, and could use more signage.
4.0 OkayOct 7 2018
Charged me for gas, after I had just filled tank!!!Pros: Car was clean, ready and on time for pickup.Cons: Attendent handed me a folded print out receipt with a $25 and change charge for fuel, plus a $5 service fee, after I had just filled up a few miles away from drop off. Didn't notice until we wefe in JFK terminal.
9.6 ExcellentSep 14 2018
Pros: Efficient, polite serviceCons: Rental drop off was in back of airport, not well marked, need better large signage
2.0 MediocreMay 4 2018
Cons: The windshield was covered with bird poop and other dirt. There was no windshield liquid in the dispenser so it didn’t come off The inside had coffee/liquid spills in the console and I could tell it wasn’t clean. No one came to pick us up at the airport so a transport man dropped us off at budget. I rented a car for 3 days in fort Myers for $67 and this rental was over $50 for one day Very disappointed in Budget
9.6 ExcellentApr 24 2018
Pros: Ford Taurus was terrificCons: Took three attempts to get the bill straight...but finally was as expected thru kayak
Cons: Check your fuel level. They said it had a full tank and was only 3/4 full.
2.0 MediocreJul 22 2020
Pros: The CarCons: Agent talked me into taking a charge that I did not need
6.8 GoodSep 23 2019
Pros: Quick and easy, the attendants were nice..Cons: The car was filthy. As the sun set it was difficult to see thru whatever film was on the windshield. The interior was never cleaned, several used water bottles and a pile of (what appeared to be) sugar in the center of the car and it smelled like vomit. Still waiting on receipt of return via email..
8.4 ExcellentJul 23 2019
Pros: staff was friendly and easy pick up and drop off
8.8 ExcellentJul 23 2019
Pros: Staff very good — pickup/drop off easyCons: Rate
10.0 ExcellentJul 7 2019
Pros: The managerCons: All perfect the manager Dino was wonderful
6.8 GoodJul 6 2019
Pros: Car ready for pickup as requested.Cons: Directions at site/airport as to where to drop off car is non-existent. Had to call clerk.
8.0 ExcellentDec 13 2018
Pros: Vehicle drop off Great vehicle (except for dirty windowsCons: 1. Desk staff member CONSTANTLY was looking at her cell phone. Was NOT related to any other work related needs. Totally un-professional. 2. Inside of the front windshield windows were absolutely filthy. Using the defrosters made it difficult until we cleaned them. 3. Re-read thec ell phone concern/complaint, poor traiing or supervision.
10.0 ExcellentOct 29 2018
Cons: Everything was good
10.0 ExcellentSep 6 2018
Pros: Staff was extremely courteous. It was a pleasure patronizing this place and I would do it again without hesitation.
Pros: NothingCons: I could not rent the car because they did not accept my type of debit card! It would have been nice to know that before wasting my time setting the appointment and then going to them for the attendant to rudely tell me he can’t accept my chime debit card.
6.8 GoodJun 26 2017
Cons: Did not feel like a professionally run business. All employees were young got distracted very easily.
5.2 OkayAug 3 2016
Pros: Not much was average car company with average car.Cons: Car was smoked in, took a while to pick up and drop off due to only one staff member.
3.2 MediocreJun 6 2016
Pros: That I got my vehicle so I could leave the placeCons: The person at the counter was so rude! No good customer service was given at anytime we were there. He even was on his phone taking a personal call while trying to get our vehicle! Not going to that Avis facility ever again