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One location in Erlanger
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10,0 Wonderful
May 2021
Cons:
Everything was very convenient and easy.10,0 Wonderful
Apr 2021
Pros:
Staff was very friendly given the time of night when I arrived to rent my car.8,0 Very Good
Apr 2021
Pros:
Staff was friendly and professionalCons:
Offer American cars. Foreign cars tend to be cheap and junky. Also it would be nice if the cars were at the airport instead of needing a transport to and from.8,0 Very Good
Mar 2021
Pros:
The staff was friendly and helpful.Cons:
My flight arrived after closing hours of the car rental. I call Alamo who informed that they will stay two hours after the arrival of my flight. What a relief.8,0 Very Good
Mar 2021
Pros:
Staff was friendlyCons:
Car alarm maintaince require10,0 Wonderful
Oct 2020
Cons:
Pick up, car quality for value and comfort and drop off were great2 locations in Erlanger
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4,0 Mediocre
Nov 2022
10,0 Wonderful
Dec 2021
6,0 Okay
May 2021
Cons:
Cruise control on the 2019 Versa that I rented did not work. The cruise on/off button on the steering wheel was faulty. I rely on cruise control to keep me from speeding when I drive on the interstate freeway. Not having cruise control was a major inconvenience. Agent at counter was not clear as to what I was paying for, vis-a-vis how much gas I needed to put in the tank, before returning the car. If is unlikely I will rent from HERTZ in the future.10,0 Wonderful
May 2021
Pros:
GreatCons:
Everything was great.10,0 Wonderful
May 2021
Pros:
Staff was excellent! They waited 30 minutes past their closing time to accommodate my flight that was landing in CVG at 10:17pm Best experience and most courteous employee everCons:
There was last car on the lot. Extreme shortage of vehicles in CVG apparently so I wasn’t going to complain. The inside of the car reeked of some sort of someone from the previous renters (not sure, cigarettes? Weed?) anyways As I said I opened my window and clinched my feet and made it through my ride to Lexington. I was grateful I got a car and that they waited for me10,0 Wonderful
May 2021
Cons:
NOTHING3 locations in Erlanger
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9,6 Wonderful
Oct 2020
Pros:
Easy pickup experience, I feel like they didn't haggle me for things and we were in and out so quick.Cons:
Nothing that I can think of!2,0 Poor
Jul 2020
Pros:
Nothing6,8 Okay
Jul 2020
Cons:
The set of keys being cabled together. If you lose one you lose both. Didn’t understand why it was.an up charge to add my wife as a driver?10,0 Wonderful
May 2020
Pros:
Staff was very friendly at both pick up and drop off.Cons:
No improvement recommendations!10,0 Wonderful
May 2020
Pros:
Yes. At both locations.Cons:
Nothing. Everything went well!8,8 Very Good
Oct 2019
Pros:
The staff was very friendly, helpful, and both the shuttle drivers and the employees at the rental location were helpful.One location in Erlanger
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10,0 Wonderful
Aug 2020
Pros:
Super easy pick-up and drop-off!10,0 Wonderful
Nov 2021
10,0 Wonderful
Jul 2021
One location in Erlanger
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2,0 Poor
Mar 2021
Pros:
Nothing at all. No cars availableCons:
Customer service. No cars available and couldn’t even give me any suggestions even tho I had rented a car there just for them to tell me it was unavailable!!!!! No I’m stranded!!!!!9,6 Wonderful
Jul 2020
Pros:
Yes, staff friendly and helpful!Cons:
Parking lot was a little crowded but no biggie5,2 Fair
Jul 2019
Cons:
Car wasn’t very clean. Pick up and drop off process took forever. Pick up too about 20-30 minutes, drop off was about 15. Every other time I’ve rented a car it’s been 5 minutes at the most.2,0 Poor
Jan 2018
Pros:
NothingCons:
I was supposed to pick up the car by 6pm due to the location closing at 6pm. I called Budget customer service around 4pm to confirm reservation however when I went to pick up the car around 5 pm they told they wouldn t have any cars available until 9 am the next day! I asked them to check with another Budget location nearby but they said they was nothing they could do and that I could address a complaint by calling customer service! I was unable to get another car rental at the last minute and missed an important meeting. This is simply unacceptable.10,0 Wonderful
Dec 2022
One location in Erlanger
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10,0 Wonderful
Aug 2021
One location in Erlanger
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