Erlanger Car Hire

Cons: They did not vacuum or clean the car that well. A quick run through of the features of the car would have helped. The screen for media, phone, maps etc. Was very difficult to figure out. Also the car was E85 fuel and I had no clue until I went to pump gas. I want sure if I could use E87 as there was no E85 to be found anywhere in the small town. I finally got a hold of a buddy who said it was fine to use E87.

Cons: Slow return process.

Cons: Everything went well. The cars d customer service was excellent

Cons: The car smelled horribly of cigarette smoke even though there were signs warning of a $250 fine if car comes back smelling of cigarette smoke. The smell never left and was most offensive.

Cons: Check in took a little longer than expected due to the car being in the wrong space

Cons: I reserved a Ford SUV. But upon arrival we were told "the only vehicles we have are a minivan or a pickup truck". Felt very much like 'bait and switch". The agent tried to appease us by giving us a free tank of gas - "just return the vehicle empty". When we did that, we were initially charged $175 (!!) for refueling fee. The agent willingly corrected it, but we wasted 30 minutes getting that fixed.

Cons: Line moved a little slowly for check-in.

Cons: Very slow and frustratingly long process to pick up the car in Cincinnati. Need more employees working check in to improve the experience!

Cons: I tried to drop off the vehicle at the designated location which was in a Holiday Inn lobby. The location did not accept after hours drop offs. I had to return the following day to return the car.

Cons: U should have mention that when I rent the car for 1400 $ it was not insured , the problem is financial and my request I wanted a car to put inside 2 luggage that wasn’t true this is why I had to pay much more than my budget

Cons: Was charged much more than the estimate at drop off. Car felt unstable on the road. Attendants in Savannah were not helpful when I inquired as to why I was charged more.

Cons: Older gentleman checking gas clearly can not see bc I filled the car up with gas before return and he said I did not.

Cons: Nothing

Cons: The car was vandalized and this was made possible because Avis in a Greece disables all car alarms. When we returned the damaged car, which was insured, the charged a fee for paperwork and increased the daily rate because it went from 3 days to 2 days.

Cons: I reserved a Citroen C2 and was given a VW Polo. Yes, technically the same class but a huge difference in trunk/hatch space, which is what I needed. I get it and understand how it is 'or similar' but in my case, I felt it with my luggage. The VW itself was great and almost brand new.

Cons: It had a half of tank of gas. I expected it to be full so I could get right on my way and not have to stop and get gas right away.

Cons: Everything from start to finish. Customer service was horrible. Supervisor wouldn't even come out to talk said he was too busy.

Cons: Won't take a debit card, even though you have enough money to BUY the car! Don't have any credit cards, don't believe in them. Been almost two weeks and still waiting to get my money back. One more week, my attorney will be involved.

Cons: Added costs... car smelled like smoke.... windshield was cracked

Cons: Had to cancel due to a family emergency and they refused to give me a full refund since it was under 24 hours.

Cons: Horrible service. Hertz employees offered no help what so ever basically my unlucky day. Ruined our planned getaway.

Cons: Had to wait 1 1\2 hours to get the car we reserved. Very poor excuses why it was not available when scheduled. Extra $200 credit not explained until after rental was completed. We will not make the mistake of renting from Hertz again.

Cons: I wished there were a better way to get from airport to Hertz location and back. Other than that I couldn't have asked for better.