Mini |
Economy |
Compact |
Intermediate |
Standard |
Full-size |
Luxury |
People carrier |
Passenger van |
SUV |
Commercial |
Pick-up truck |
10,0
Excellent
20 reviewsCleanliness
10.0
Comfort
10.0
Pick-up/Drop-off
10.0
Value for money
10.0
One location in Durango
Filters
Show reviews that mention
Reviews
10,0 Excellent
Dec 2021
10,0 Excellent
Apr 2021
Pros:
Staff was friendly, car was clean and ran well.Cons:
Nothing10,0 Excellent
Mar 2019
Pros:
staff was friendly.10,0 Excellent
Sep 2018
Pros:
Very good service, super fast!10,0 Excellent
Apr 2017
Pros:
I had my keys before I had my bags. Easy pick up and easy drop off. Thumbs up!3,6 Mediocre
Apr 2017
Cons:
I got to hertz and they required either a plane ticket, or a credit card for payment o my rental vehicle... i didnt want to use my credit card, and they couldnt accept other forms if payment unless I booked a flight. The person at enterprise rental was able to do this however and she matched the rate from kayak that i showed her. I paid via debit card as i wished without a plane ticket. Please note, nothing in the fine print (because i did read that crap) said anything about this policy when booking via kayak.Budget
9,8
Excellent
6 reviewsCleanliness
10.0
Comfort
9.3
Pick-up/Drop-off
10.0
Value for money
10.0
One location in Durango
Filters
Show reviews that mention
Reviews
9,6 Excellent
Nov 2020
Cons:
Only thing would be a smoother ride, but everything else was excellent.4,0 Okay
Nov 2015
Pros:
They eventually offered to give me 50% off for the terrible service. I really don't have much else to say about my experience that is good but this says I should make sure the review is at least 50 characters so I will just keep writing a little bit.Cons:
They sent me to three different locations before finally sending me to the actual budget office. The car I thought I was getting ended up not being available so I was stuck with an older Lincoln Town Car. Customer service had bad information and some of the people I spoke with were rude, acting like I was the problem, even when they had me running all over the county looking for their office.10,0 Excellent
Jul 2021
Pros:
Our flight was delayed coming into Durango, CO late at night and I was worried Budget would close and we’d be left stranded without a rental on our wedding weekend! Thankfully, Budget stayed open late until our flight landed and pick-up was a breeze. So appreciative of Budget accommodating our change in plans!10,0 Excellent
Jun 2021
Cons:
Nothing9,6 Excellent
Nov 2020
Cons:
Only thing would be a smoother ride, but everything else was excellent.4,0 Okay
Nov 2015
Pros:
They eventually offered to give me 50% off for the terrible service. I really don't have much else to say about my experience that is good but this says I should make sure the review is at least 50 characters so I will just keep writing a little bit.Cons:
They sent me to three different locations before finally sending me to the actual budget office. The car I thought I was getting ended up not being available so I was stuck with an older Lincoln Town Car. Customer service had bad information and some of the people I spoke with were rude, acting like I was the problem, even when they had me running all over the county looking for their office.3 locations in Durango
Filters
Show reviews that mention
Reviews
8,8 Excellent
Apr 2017
Pros:
Resolved satisfactorilyCons:
That it happened in the first place10,0 Excellent
Mar 2017
Pros:
ValueCons:
Inexperienced rental agent at the counter8,4 Excellent
Mar 2017
Pros:
ConvenienceCons:
Should have rented a 4-wheel drive for the snowy roads5,6 Okay
Oct 2016
Pros:
It didn't matter when the breaks didn't workCons:
The brakes didn't work. Unreal that they can rent a car with rich a major safety issue. Secondly there was no one to answer the phone to tell about the issue. If you aren't going to staff the desk you should have an alternat phone number to reach2,0 Mediocre
Oct 2016
Cons:
We arrive after closure on a Saturday, and they were not open until Monday. There were no cars at the airport Enterprise dealer. Luckily Hertz had a car for us- last one on the lot. The reservation should have more clearly indicated that we could not get the car if we arrived after 12pm on a Sat.2,0 Mediocre
Sep 2016
Pros:
NothingCons:
Reserved a vehicle over the phone. Went to pick it up a couple of hours later....clerk claimed that she ".......couldn't find our phone number," in order to confirm our reservation. Upon arrival at pick up point, we were told that there "....weren't any vehicles left to rent," due to the fact that they couldn't call us. Phone number was given.One location in Durango
Filters
Show reviews that mention
Reviews
2,0 Mediocre
Jan 2020
Cons:
They could have actually had the car I rented. I had to cancel the rental upon arrival for pickup because they did not actually have the car I rented and agreed to pay for.2,0 Mediocre
Dec 2019
Cons:
They would not let me adjust the name on my car rental, causing me to cancel. They then said there were not any cars available, even though I had cancelled my reservation with them in that moment causing me to completely lose my car rental.9,2 Excellent
Jun 2019
Pros:
I encountered a massive problem and the nice lady at the Durango Avis took care of me without any hesitation. I wish I had her name. She saved me on a very tough situation.Cons:
Verify car is ready before renting. Go out and check the vehicle with the guest.4,4 Okay
Nov 2018
Pros:
Great CarCons:
Due to weather had to add a one day extension and Avis charged double the price of the whole week. They are crooks and after the good Kayak representative tried to help the Avis team lied, illegally overcharged and falsified the agreement. NEVER USE AVIS/BUDGET6,8 Good
Mar 2018
Cons:
They charged us per mile at drop off. Don’t think that was part of the original deal10,0 Excellent
Dec 2017
Pros:
Great service and we had a really nice car. Drop off was easy. Kayak did a great job of making everything smooth and a great price.Alamo
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Durango
Easirent
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Durango
National
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Durango
Sunnycars
No score is available
Cleanliness
-
Comfort
-
Pick-up/Drop-off
-
Value for money
-
One location in Durango