Guest reviews
Overall rating
7,6
Good
Based on 2 263 reviews
Cleanliness
7,5
Comfort
8,5
Pickup/dropoff
8,4
Value for money
7,8
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent reviews
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Find reviews that mention:
customer service
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car was clean
great car
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easy drop
car was great
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9,2
Pros: I encountered a massive problem and the nice lady at the Durango Avis took care of me without any hesitation. I wish I had her name. She saved me on a very tough situation.
Cons: Verify car is ready before renting. Go out and check the vehicle with the guest.
review from
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4,4
Charged 100s more for a single day extention.
Pros: Great Car
Cons: Due to weather had to add a one day extension and Avis charged double the price of the whole week. They are crooks and after the good Kayak representative tried to help the Avis team lied, illegally overcharged and falsified the agreement. NEVER USE AVIS/BUDGET
review from
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6,8
Cons: They charged us per mile at drop off. Don’t think that was part of the original deal
review from
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10,0
Pros: Great service and we had a really nice car. Drop off was easy. Kayak did a great job of making everything smooth and a great price.
review from
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10,0
Pros: Not much to say. Dropped the car off and went on my way. No hassles at all.
review from
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6,4
Fair price, very unclean
Pros: The car was a nice size for comfort and luggage and drove very well.
Cons: On the down side, the windows were only clean where the attendant had used the wipers, the car was mud streaked, there were drinks spilled on the interior and mud all over the floor mats. It made the experience less pleasurable driving a filthy car.
review from
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4,0
Avis Rent a car
Pros: It was at the airport!!!
Cons: The car was filthy. I left belongs in the car and the personnel did NOT check it when they rented it out again. I tried to call them and got auto transferred to the 800 number numerous times. I was told by the 800 personnel to keep trying, thats it. They would not assist at all. When I finally reached the customer service at the Airport in Durango, CO, I was told oops, we didnt find anything and rented it out already. If we check it later and find anything you can send us a prepaid label from UPS and we will mail it to you.
review from
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8,0
Pros: Nice. Willing to work with dropout time.
review from
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2,0
More than $9 per gallon for them to fill the tank
Pros: Sure, you expect to pay a premium when you drop the rental car off and they fill up the tank, but usually it's not more than four dollars a gallon. Nine dollars a gallon? That's insane
Cons: Definitely won't ever use Avis again.
review from
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10,0
efficient
Pros: Great car and super easy pickup at the Durango airport
review from
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8,4
Pros: The agent was very good and helpful.
Cons: The outside of the car wasn't very clean.
review from
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6,8
Cons: The car still had trash in it and the pop that had been spilled wasn't completely cleaned up : /
review from
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9,2
Pros: I encountered a massive problem and the nice lady at the Durango Avis took care of me without any hesitation. I wish I had her name. She saved me on a very tough situation.
Cons: Verify car is ready before renting. Go out and check the vehicle with the guest.
review from
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10,0
Pros: Great service and we had a really nice car. Drop off was easy. Kayak did a great job of making everything smooth and a great price.
review from
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10,0
Pros: Not much to say. Dropped the car off and went on my way. No hassles at all.
review from
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10,0
efficient
Pros: Great car and super easy pickup at the Durango airport
review from
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6,8
Cons: They charged us per mile at drop off. Don’t think that was part of the original deal
review from
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8,0
Pros: Nice. Willing to work with dropout time.
review from
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8,4
Pros: The agent was very good and helpful.
Cons: The outside of the car wasn't very clean.
review from
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6,8
Cons: The car still had trash in it and the pop that had been spilled wasn't completely cleaned up : /
review from
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4,4
Charged 100s more for a single day extention.
Pros: Great Car
Cons: Due to weather had to add a one day extension and Avis charged double the price of the whole week. They are crooks and after the good Kayak representative tried to help the Avis team lied, illegally overcharged and falsified the agreement. NEVER USE AVIS/BUDGET
review from
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6,4
Fair price, very unclean
Pros: The car was a nice size for comfort and luggage and drove very well.
Cons: On the down side, the windows were only clean where the attendant had used the wipers, the car was mud streaked, there were drinks spilled on the interior and mud all over the floor mats. It made the experience less pleasurable driving a filthy car.
review from
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4,0
Avis Rent a car
Pros: It was at the airport!!!
Cons: The car was filthy. I left belongs in the car and the personnel did NOT check it when they rented it out again. I tried to call them and got auto transferred to the 800 number numerous times. I was told by the 800 personnel to keep trying, thats it. They would not assist at all. When I finally reached the customer service at the Airport in Durango, CO, I was told oops, we didnt find anything and rented it out already. If we check it later and find anything you can send us a prepaid label from UPS and we will mail it to you.
review from
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2,0
More than $9 per gallon for them to fill the tank
Pros: Sure, you expect to pay a premium when you drop the rental car off and they fill up the tank, but usually it's not more than four dollars a gallon. Nine dollars a gallon? That's insane
Cons: Definitely won't ever use Avis again.
review from
Other suppliers in Durango scored
Where can I find Avis hire cars in Durango?
1000 Airport Road, Avis car hire
Address
1000 Airport RoadPhone
+1 970 375 7831FAQs about hiring a car from Avis in Durango
How many car hire locations does Avis have in Durango?
Avis has 1 car hire location in Durango. Take a look at our Avis hire location map to find the best car hires near you.
Does Avis have a car hire location at the airport: La Plata County Airport (DRO)?
Yes
Does Avis offer shuttle or airport pick-up services from La Plata County Airport (DRO)?
Yes