Guest reviews
Overall rating
7,6
Good
Based on 31 reviews
Cleanliness
7,1
Comfort
8,0
Pick-up/Drop-off
8,0
Value for money
7,4
Pros
"Staff was friendly and informative."
(in 1087 reviews)
"It was a good experience"
(in 302 reviews)
"yes drop off was easy."
(in 156 reviews)
Cons
"No car available upon arrival."
(in 140 reviews)
"Very poor customer service!"
(in 175 reviews)
"Car smelled and was dirty"
(in 227 reviews)
Recent reviews
Traveller rating
5
5
2
1
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Find reviews that mention:
customer service
car was clean
pick up the car
credit card
car available
great car
easy drop
friendly staff
great service
quick and easy
car smelled
airport location
great experience
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2,0
Cons: They could have actually had the car I rented. I had to cancel the rental upon arrival for pickup because they did not actually have the car I rented and agreed to pay for.
review from
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2,0
Cons: They would not let me adjust the name on my car rental, causing me to cancel. They then said there were not any cars available, even though I had cancelled my reservation with them in that moment causing me to completely lose my car rental.
review from
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9,2
Pros: I encountered a massive problem and the nice lady at the Durango Avis took care of me without any hesitation. I wish I had her name. She saved me on a very tough situation.
Cons: Verify car is ready before renting. Go out and check the vehicle with the guest.
review from
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4,4
Charged 100s more for a single day extention.
Pros: Great Car
Cons: Due to weather had to add a one day extension and Avis charged double the price of the whole week. They are crooks and after the good Kayak representative tried to help the Avis team lied, illegally overcharged and falsified the agreement. NEVER USE AVIS/BUDGET
review from
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6,8
Cons: They charged us per mile at drop off. Don’t think that was part of the original deal
review from
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10,0
Pros: Great service and we had a really nice car. Drop off was easy. Kayak did a great job of making everything smooth and a great price.
review from
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10,0
Pros: Not much to say. Dropped the car off and went on my way. No hassles at all.
review from
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6,4
Fair price, very unclean
Pros: The car was a nice size for comfort and luggage and drove very well.
Cons: On the down side, the windows were only clean where the attendant had used the wipers, the car was mud streaked, there were drinks spilled on the interior and mud all over the floor mats. It made the experience less pleasurable driving a filthy car.
review from
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4,0
Avis Rent a car
Pros: It was at the airport!!!
Cons: The car was filthy. I left belongs in the car and the personnel did NOT check it when they rented it out again. I tried to call them and got auto transferred to the 800 number numerous times. I was told by the 800 personnel to keep trying, thats it. They would not assist at all. When I finally reached the customer service at the Airport in Durango, CO, I was told oops, we didnt find anything and rented it out already. If we check it later and find anything you can send us a prepaid label from UPS and we will mail it to you.
review from
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8,0
Pros: Nice. Willing to work with dropout time.
review from
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2,0
More than $9 per gallon for them to fill the tank
Pros: Sure, you expect to pay a premium when you drop the rental car off and they fill up the tank, but usually it's not more than four dollars a gallon. Nine dollars a gallon? That's insane
Cons: Definitely won't ever use Avis again.
review from
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10,0
efficient
Pros: Great car and super easy pickup at the Durango airport
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