8.0 ExcellentJul 30 2020
Cons: The signage at drop off facility could have been much better.
10.0 ExcellentMay 30 2019
Pros: Very friendly staff, drop off was quick and easy.Cons: We picked up on Saturday and the rental counter didnt open until later than we needed our car. Would of been great if it had been open earlier so we could of been on our way.
6.4 GoodJun 23 2018
Customer Service IssuesPros: The car itself was excellent. I received a Toyota Camry and it was great to drive. I had a seven hour drive each way and was very pleased with the car.Cons: The customer service was poor. There was an issue picking up the vehicle. The representative at the desk offered no assistance and recommended that I just get a refund. She did not offer to change my reservation to another location or any other assistance. When I left - without a car - I called the toll free number and the rep on the phone was able to secure a reservation at another location - for an additional $20. I entered the second location and the rep at that desk promptly told me they had no cars to give me. She said, “They don’t call to check.” After I persisted, she sighed, highlighted some lines on a paper, looked in the computer, and finally gave me a car. As I needed to drive 7 hours out of town that day, spent an extra hour to pick up the vehicle, and almost did not get one, my rating is lower. I feel that if I had not been adamant at the second location, I would have walked away without a car. Neither of the reps offered to help me. They just said, “No,” and were ready to move on. No other customers were waiting, by the way. The first location could have called for me. The second one could have attempted to verify the situation before flatly telling me they had nothing - because they obviously did in the end. The return was simple. I did an after hours return, filling out their form and putting it in the box with the key. I received an appropriate receipt by email.
8.4 ExcellentNov 26 2017
Didn’t have the size I reserved but tried hard to compensatePros: Employees very polite and apologetic at check in, explained situation and options.Cons: Reserved an intermediate, only two cars available on lot when I arrived and both were smaller. Learned lesson that reservations don’t mean much. Was able to cram myself and luggage in but the driving experience would efinitely have been better if I’d gotten what I reserved.
2.0 MediocreJul 31 2017
Unhelpful staffPros: NothingCons: Didn't take debit cards. I didn't have my credit card with me. My wife did, but they said we needed to change the reservation to her name. They couldn't do it at the counter. They said we had to call the reservation help line. Then they couldn't tell us the number for that. Wound up getting frustrated and renting from another company. Couldn't get a refund of the prepaid rental. Will never rent from Hertz again.
10.0 ExcellentJul 3 2017
No Ka Oi!! (The Best!)Pros: LOVED EVERYTHING!!! The car, the service, the ease of making the reservation, picking up the car, adding additional time and the drop-off
2.0 MediocreJun 9 2017
Cons: Wouldn't rent me the car without major credit card, but that was never mentioned when they took the money off my debit card right away.
7.6 GoodMay 22 2017
Car ClassCons: The car I rented should not be considered a full-size vehicle
9.2 ExcellentMay 1 2017
It was greatPros: The car was clean and I got a banging deal on the rental.Cons: Did not realize that the place I was at did not take debit which is something I loath because I have a debit/credit card in one and the front desk would not accept it. Lucky enough I was with someone who had a credit card.
6.0 GoodApr 20 2017
Pros: Great gas mileageCons: Seats are awful- legs cramped up no matter what adjustments I made.