Concord Car Hire

Pros: great economy. For a small car rode fairly smooth.

Cons: One person taking care of cars. Floor seats had stains on them as well as a big stain on passenger side carpeting that they tried to mask with deodorizer..We waiting a half hour to return car to finally putting keys in box and leaving.

I’ll use a different company next time

Pros: Not much

Cons: Pick up : gas tank empty had to immediately stop for gas, windshield smeared, no windshield washer fluid. No place to park when car dropped off. Had to call for assistance when tried to call a second time the phone would not accept calls. Drop off desk was closed at 5:05 pm on a Friday. I had scheduled for return by 6pm, no indication they would be closed and no mention of this when car was picked up. Had a bad experience with Hertz a few years ago. Tried them again but will avoid them going forward.

Overpriced, poor experience.

Pros: None.

Cons: Car pickup took 30 min, car engine light was on so had to go back to try to get another one but none were available, signs to dropoff at airport in Chattanooga were not clear, overall stressful experience. No perks for being a gold member. Overpriced.

Cons: I got charged for the vehicle one I was there I notified customer service to help me with it around a week ago and it still hasn't been taken care of

Dog hair

Pros: The amount I paid and the fast service was great.

Cons: The car was full of dog hair from the previous renter I'm assuming. When I first saw it I thought it was just a little but but oh noooo... it was everywhere!!! Like how did the clerk miss that??? Like what if I was allergic to dogs???? I had to rush and leave so I didn't have time to switch the car out.

Disappointed

Pros: Price

Cons: I made it very clear the day before my trip that I needed a small car and the time I would arrive to pick up the car. I arrived only to find a note on the door saying back in 5 minutes and waited 40 minutes. I did not get what I had asked for and was given a choice between 2 vehicles which I was extremely unhappy about. Out of desperation I chose the somewhat smaller of the two, but found it a bit difficult to drive. I am very angry at how this was handled.