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Pros:Staff was very welcoming, I couldn’t ask for more. Thank you sir for making our transition smooth and going out of your way to meet our needs. He also recommended the best family owned restaurant el tajavan.
Pros:Guy was really nice. Good man unlike the woman in Austin.
Pros:Rental agency gave excellent service. We were valued as customers. Will use this agency next time we need to rent a car in Amarillo.
Cons:The car we rented was a bit of a disappointment. Mileage was good, but there was a roar from the road when driving at highway speeds.
Pros:Very convenient location and helpful rental assistant.
Pros:The car was absolutely wonderful. The price was better than I expected. My overall experience, including the customer service has made me an Avis customer in the future.
Pros:Very helpful personal. Great experience
Cons:When I arrived at the rental agency I was told my reservation was a computer glitch. They said my reservation was real, but it was created in error. So, needless to say, I was without any transportation for my trip. I will not be making any reservations of this style in the future.
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Pros:its poor and imprecise service at work
Pros:Staff was very courteous and helpful
Cons:No improvement or recommendation
Pros:The air outside was pleasant
Cons:Staff at 45th and Western came across as unprofessional severely lacking customer service skills. If I was there boss they'd been looking for new jobs
Pros:The truck irented
Cons:I returned my vehicle it sustained hail damage ... and after I gave customers support all the things they ask Ed for And I still have to wait 2 or 3 days for my deposit? You didn’t wait 2 or 3 days to collect it!!!
8,4 Very Good
Pros:The car was clean and sufficient for our needs
Cons:It was not clear that the car pick up was way off the airport premises. The car rental at the airport was $200 plus dollars more when we went to their booth and was informed our car was from somewhere else. After paying $30 to get to the correct pick up spot they did not have the size we reserved because of an accident. The lady was very kind and did the best she could to locate a small size vehicle but it took about an hour out of our day. At first we were offered a large SUV but that would of been twice the gas money. I guess rental companies picking up one place and dropping off at another.
Pros:They ACTUALLY had a car for rent. I started in Lubbock at the airport and they didn't have anything. Nothing.
Cons:The car was rather dirty. There was mud on the floor mats on the driver's side and the back windows were smeared as if a child had been in the back seat with dirty, wet hands.
Pros:Not friendly or helpful. They charged for mileage. Gave us a POS 4 year old car with 53k miles on it, that i had to get the oil changed in because it kept going into Limp mode. Tires needed replacing.
Cons:They charged double over my copy. No call back from manager to resolve.