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You can find the rental center at Lubbock Airport directly inside of the arrivals hall near the baggage claim. The center has desks for several major national and local companies for you to choose from. All companies keep their fleets located just a short walking distance from their desks. Once you have finished signing any necessary paperwork, an employee will provide you with your car key and lead you to where your vehicle is kept.
If you would like to rent a car from Lubbock Airport, you will be required to provide a driver’s license that is valid and that has been issued by the government. Even if you do not have a driver’s license from the United States, you will normally be able to rent a car by using either an international license or a foreign license. You will want to have your passport with you when you pick up your rental, as the company may want to keep a copy of it in your file.
The rental car center is equipped with basic amenities that customers are welcome to benefit from, including public restrooms. There are also outlets in case you need to charge any of your electronic devices, as well as a sitting area that is a nice place to catch your breath while waiting for your vehicle to be ready for pick-up.
Car hire companies that offer shuttle or pick-up services from Lubbock airport to off-airport locations include Alamo, Avis, Budget, Enterprise Rent-A-Car, Hertz, and National.
One location in Lubbock Airport
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10,0 Wonderful
Feb 2021
Pros:
It was a typical car rental experience I just was surprised that they didn’t take debit card.Cons:
It was a good little car for a few days10,0 Wonderful
Oct 2020
Pros:
The staff was very knowledgeable in what they mnew.10,0 Wonderful
May 2022
8,0 Very Good
Jun 2019
Pros:
Staff at Lubbock we're very helpful and accommodating. Vehicle was good.2,0 Poor
Aug 2017
Pros:
NothingCons:
Everything. Start accepting debit cards not just only credit cards7,2 Good
Aug 2017
Pros:
Agent did not try to talk us into buying additional coverages and options for the car.Cons:
Car had stains on interior and lots of marks on exterior. Gas tank was not completely full.One location in Lubbock Airport
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10,0 Wonderful
Aug 2022
10,0 Wonderful
Mar 2018
Pros:
The entire experience. Easy to work with. Very good customer service and communication.6,8 Okay
Jul 2017
Cons:
Drop off confusing. No one to ck you in or tell you what to do.9,6 Wonderful
Jul 2017
Pros:
Nice new carCons:
No one was there when our flight landed. Someone from Enterprise actually got us a car from the National stock. It would be helpful if someone were actually on the lot to assist customers with pick up and return.6,0 Okay
May 2017
Pros:
Small airportCons:
Return vehicle in parking lot with no directions to customer. Ride back to terminal to turn key in. Nobody at counter.4,0 Mediocre
May 2017
Cons:
There were no clear instructions as to where or how to drop off the vehicle. There was signage directing all car rentals to a lot with spaces numbered and organized by company. No other instructions or personnel were available to indicate where to go or what to do next. A simple sign saying to walk back up the hill to the airport terminal would have sufficed. There were five other people wandering around asking each other if anyone knew where to go. I had to call the Alamo phone line three times before someone could help me with instructions. Overall, the Lubbock location needs vast improvements to customer care.One location in Lubbock Airport
One location in Lubbock Airport
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Reviews
2,0 Poor
May 2021
Cons:
It was not listed that we had to have a roundtrip plane ticket to pick up the car at the airport. Thus, we never were able to pick up the car.2,0 Poor
Mar 2021
Cons:
There were no cars available even though I was able to book one online. There is a big disparity between booking and actual available inventory at times via Kayak that needs attention. Please fix this. I had a similar issue last summer in Missoula, MT.10,0 Wonderful
Aug 2019
Pros:
Everything at Avis is excellent. Great service, affordable prices, and clean cars.6,0 Okay
Aug 2023
2,0 Poor
Sep 2022
2,0 Poor
Jun 2022
One location in Lubbock Airport
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Reviews
8,0 Very Good
Oct 2023
10,0 Wonderful
May 2020
Cons:
All good3,9 Poor
Jul 2021
2,0 Poor
Jun 2021
Cons:
my flight was delayed for 18hr but they did not keep the car....5,2 Fair
Jul 2019
Pros:
Staff was friendlyCons:
I was convinced to pay for insurance that Budget doesn't even honor. RIP off9,2 Wonderful
Feb 2019
Pros:
Very friendlyCons:
NothingOne location in Lubbock Airport
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10,0 Wonderful
Apr 2021
Pros:
Everything was vey easy!Cons:
The Rental car was not the one I wanted but that happens. The car was not clean had to clean it up before I could drive.2,0 Poor
Feb 2021
Pros:
we were not able to rent the car2,0 Poor
Apr 2017
Cons:
They refused to rent me the car even though we prepaid . I had a drivers license, debit card and a picture of my passport.10,0 Wonderful
Apr 2017
Pros:
The gentleman in Lubbock was very welcoming. He was polite and courteous. Overall a pleasure to work with.Cons:
Everything went smoothly.5,6 Fair
Mar 2017
Pros:
There was no line at the window.Cons:
Hertz did not have the vehicle that I reserved, nor did they have the gps unit I requested. He did not tell me that the one he was trying to give me didn't have one until we were almost done and I asked.10,0 Wonderful
Feb 2017
Pros:
Well performing car, pickup and drop off were easy. Good on gasOne location in Lubbock Airport
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8,8 Very Good
Oct 2016
Pros:
Budget did a good job of getting me a car quickly and efficientlyCons:
I intensely disliked the Mitsubishi Mirage I was given. It is not a car, it is an under-powered roller skate with pretensions of grandeur. The gas deals were hard to understand and too expensive. Explaining them caused both the counter person and myself frustration.One location in Lubbock Airport
One location in Lubbock Airport
One location in Lubbock Airport
Most popular car type | Mini |
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