|Pick-up location||Chicago Ridge|
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Pros:Pickup and dropoff was great
Cons:The car looked clean but I had cleaning wipes and looks are deceiving. I used a half of container of the cleaning wipes and they was black after cleaning the car after I picked it up. The seats had some stains and brown stuff on them
Pros:The staff in oak lawn is excellent
Pros:Drop off was easy.
Cons:I did not like that the car that I chose was not available. This place has limited options. It took about 30-40minutes to get my car rental since they had to clean it. The car also did not have a full tank of gas. Recommend going to another place.
Pros:The car! Got to rent a beemer for the same cost of a sub compact!
Pros:They called me to confirm my rental after I booked it (a human), which was a very nice touch. The staff at the rental counter were extremely friendly and got me in and out quick on pick-up and again on return. Very grateful for excellent staff at the Enterprise in Oak Lawn, Illinois (SW Hwy)
Cons:When I booked I said car rental at O'Hare Airport. Apparently I got an Enterprise car rental about 1 hours from the airport because it was cheapest. When I went to the Enterprise rental car at O'Hare, they told me that happens a lot, but they did not offer any customer service. It was like "oh well". I asked if they could book me a car there at their location and they said they couldn't. Finally, after asking what I should do, they gave me some of their"competitor" phone numbers at O'hare location and I contacted them. Of course it was more money and we had to take a shuttle back to the airport and then over to the other agency, but we finally got the car! Terrible experience!
Cons:Nothing, as expected
Pros:The service was fast and friendly. Kia actually consumed very little gas.
Pros:We had a good car that proved very comfortable for what was a long journey, from Chicago to Newark in 8 days, with a few days stopped off here and there on the way. Fuel consumption was very good, particularly for a car in the USA (albeit a Korean one): 50mpg was pretty typical going a steady 60-70mph. Luggage space was very good. Budget was very amenable to our changing the drop-off location from Boston to Newark, at no additional cost (one-way rental cost already paid).
Cons:We had to go for a one-way rental, which gave a very much more expensive per-day price for the car, particularly for a short rental of 8 days. Notwithstanding this expense, it was possible to get a one-way rental and it was, if anything, less expensive than other suppliers.
Pros:Car was new with very cool features
Cons:The car was dirty inside and outside
Pros:When there was a problem at the check-in, the sevice representative did a terrific job of helping me solve the problem
Pros:Car was good, person in Chicago was very helpful.
Pros:I’m probably never going to use another service except for you guys because of how smooth everything was!
Cons:N/A, I’m thoroughly impressed
Pros:The young gentlemen at the front desk counter was very unprofessional and rude. He canceled my reservation and told me that he doesn’t need my business.
Cons:I honestly think that there is no help for this location. Unless they hire new people who are professional and friendly towards the customers.
Pros:Staff and service was very good.
Cons:I had booked a car Chevy Malibu or similar. They said I could only have a VW Beetle unless I paid additional fee and that they strongly recommended I upgrade given the performance and size of the VW.
Cons:I didn't rent it from you after they raised my quoted price from $115 to like $180 please make sure I am not charged thank you
Pros:There was nothing to like
Cons:The rep at the location called an hour before pickup to tell me they had NO INVENTORY!
Pros:They helped me when I had a problem with insurance - let me call from their phone (since it is very expensive to call from USA for Czech people), were smiling all the time, gave us clean car and drop off was very fast and easy.
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Cons:The car was dirty. It had a tire that kept going flat with the lights in on the dash. It smelled like smoke.
Cons:They could have updated their system to not having any vehicles available! I secured a vehicle and then 2 hours later someone from hertz called me stating there were no vehicles in stock. And they looked around the area and nothing was available. Very frustrating and inconvenient. If I didnt answer the call while at work. I would have been driven to hertz and been left without a car.
Pros:Tonya was professional and efficient. She was working alone on reservations, line had 5 people ahead and 5 behind. Everyone walked in together almost and she was getting people in and out. Thanks Tonya
Pros:You guys suck. I book online from you guys and when I showed up hertz told me they were out for cars. I would never recommend you guys or hertz to anyone
Cons:Actually have my car that i Reserved Next time I’ll just go to enterprise like I had to this time
Pros:Staff was great unfortunately car wasn’t clean
Cons:Carpet was soaked
Pros:The promptness in service
Cons:Nothing at all