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Pros:The staff was friendly and easy to work with- nice car, easy process, excellent experience
Pros:Friendly and efficient staff. Great car for our needs!
Cons:All was perfect!
Pros:Smooth pick up and drop off. Staff was extremely friendly and helpful.
Pros:The staff was easy to work with and helpful.
Cons:Someone had smoked in the car. The waiver I purchased was not from a third party, not what I wanted. I shortened the rental, but did not get a refund of the waiver for the days I did not use. The smoking smell of the vehicle was pretty bad.
Cons:Wonderful staff at Enterprise KENNESAW! Would definitely rent there again.
Pros:Car was comfortable. Don't spend a lot of gas. Friendly to use.
Cons:-Need to re fuel coolant. It was at the minimum Line and my reservation was clear I was going from Atlanta to NC. -Back break light was off. -Need to change oil message continues to appear in the info panel. -the pick up time at the office was not great. The lady was making faces as she was upset whith the time we are taking to finish the process. Lack of good communication. At the end of the process the drop off place was incorrect.
Pros:I liked when this horrible ordeal was over...NEVER AGAIN. PLEASE DO NOT DEAL WITH THESE CROOKS!!!
Cons:I booked online with Kayak and had two other adults present as we verified the pickup/drop-off locations, amount, etc. I then received a confirmation email. The email had the wrong drop off location. I started by calling the pick-up location and learned that they had NO vehicles at that location. I then had to run to two other locations including the Atlanta airport and a hotel in downtown Atlanta to finally a get a car, but not what I rented. They also tried to turn the $255 rental into an over $1000 rental. Interestingly, I booked this with Kayak, the paperwork confirmation email said Expedia, and the car was of course, from AVIS....and each of these crooks tried to blame the other and did nothing to remedy this complete failure on their part. Two different counter clerks said that they hear this all the time as the online booking companies over-book available inventory. Classic "Bait and Switch" deceptive business practices. They simply left all the burden on the shoulders of the consumer. Complete circus.
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Pros:I like the car - Kia Optima
Cons:Hertz customer service is horrible. I had a flat on the morning after I picked the car up. No biggie, I had it changed. I found a dent within anhour of picking up car so I called and left a message. No return phone call. I had a brake light go out on Wednesday - went to Hertz; no exchange; sent me to a Firestone to have it fixed. Within 24 hours, it was out again. I sent email complaint to Hertz on 6/26. Still haven't heard from them. I will NEVER rent from Hertz again!
Cons:I reserved a car and when we went to get it...they didn't have it. They didn't have any cars. This was the day before a weeklong trip. Why did I reserve if they don't have to have a car?
Cons:Pick-up was not knowledgable of my purchase and tried to sell me insurance I already had, saying the same insurance bought from them at a higher price was better. Plus, did not know I had put a credit card on the account, even when it was on the paperwork.