|Pick-up location||Brandy Station|
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Pros:It was a nice drive in a Tahoe, a bit disappointing in the cargo size even with the third seat down
Cons:The rear bumper pad was loose, we noticed this when we packed the car and did call enterprise. I also filled a concern on their web site but never heard back. I had to hold the pad down when opening the gate. To me , it looked like the car was in an accident as the left back was more glossy then the right back side. They should have told us or taken a price bit off, instead we were charge one day extra, $90 for being a planned 5 hours late.
Pros:I got the car I wanted and the customer service was exceptional.
Cons:Interior of vehicle could have been cleaner.
Pros:Associate was friendly and helpful.
Cons:I wanted to extend the rental for a week and was told that it would be $900 (for a midsize car). Took my business elsewhere for less than $200. This caused me an unnecessary 90 minute round trip and cost Budget a week’s rental fee. Also, the rental location in Fredericksburg is not well described; it’s buried in Sears Auto Center.
Cons:No cars, forced upgrade
Pros:The ease of booking, walking in and picking up. Betty the customer service agent was friendly, helpful and knowledgeable! Turning in the car was east as well.
Cons:The car smelled of smoke and seemed to have some mechanical issues. But it was great for my needs.
Pros:Second time picking and returning at this location. The service Hakim and Harris provide is excellent. Will definitely rent from this location again!
Cons:Nothing. Service is great and fast.
Pros:I had a 1:00pm reservation at the Brafferton location so I called ahead to confirm. When I got there, Harris took care of my car rental. He's very friendly and knowledgeable as well as friendly. I highly recommend. He made the process very easy to deal with and I was out of there with a great and clean car in about 15 minutes. Thanks Harris! I will be definitely coming back to this location.
Cons:I'd like to say nothing because from making the reservation online to picking up the car in Stafford to returning the car at the BWI airport, everything worked out great! But it's too bad that after living for 4 years in the North Stafford area, I only just found out there was a location near me days ago.