|Pick-up location||Blue Springs|
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Pros:They didn’t have my car I request months in advance, not any other comparable car. They lied to us about it. Said it had a flat tire and would take 2 days to fix it. We will NOT be back!
Cons:EVERYTHING! Could have had our car.
Cons:Hertz needs to have dedicated staff to clean vehicles, not making their office staff do double duty with cleaning cars and running the rental counter. Employee there seemed extremely stress, couldn't blame him. Also, car I rented was not clean inside or out. Had to clean it myself. Extremely long wait times to pick up and drop off.
Pros:Friendly ladies and got a larger vehicle that I had arranged for. Older and a couple of ouchee's on it, but it drove great and had all the goodies.
Cons:Nothing, really. I am a loyal Hertz renter.
Pros:Nothing it was terrible
Cons:Start with having a car to rent
Cons:Car wasn’t ready at pickup time. I was on a schedule so I couldn’t wait for it to be cleaned. Car was filthy and reeked of smoke. I didn’t realize smoking was even still allowed in rental cars. Pickup attendant didn’t have a professional appearance what so ever. I didn’t care for the Sears location. Next time I will pickup at the airport as I’ve never had issues there.
Pros:The car was great, but the customer service was even better.
8,0 Very Good
Pros:Drop off was efficient and handled with professionalism.
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Cons:I was denied a rental but was still charged for one... someone from wherever needs to refund me my money
Pros:Easy process for pickup and drop off. Nice upgrade.
Pros:Ryan was very easy to deal with. Knew what he was doing and the entire process took just a couple minutes.
Cons:Probably out of their control, but a place to leave our car while renting the van would have been helpful.
Pros:Easy pick up and drop off for a Toyota camary
Cons:Car was quite dirty upon pick up
Pros:The price on Kayak!
Cons:The fact that I never got a car. They didn't have any. After waiting in line, they handed me a list of rules on what I needed, but couldn't produce because I was nowhere near home. As a frequent customer in my home town, I asked that my account be looked up so they know my history. They gave no assistance and I was told that since each MO location is franchised, only my home location could help me...except I'm out of town, stranded.....
Pros:2017 Escape was a comfortable vehicle. Quick in & out on the rental.
Cons:Don't understand how a car can be prepped for rental with dead bugs plastered all over the windshield & the inside of the windshield is dirty.
Pros:Staff was very friendly and helpful...They also got us checked in and out very quickly. The van was very nice and it was worth every penny!!
Pros:It was so easy to extend my rental! I just called them and now I have it until Sunday :-). Great price, wonderful customer service, and quite the zippy little car.
Cons:Seats are all stained up and it kind of smells
Pros:Great service, great vehicle!
Pros:Super Quick Check Out and Check In
Cons:Car was only marginally clean.
Pros:The overall experience of renting from this location was great.