Pros: Easy to make reservation one day before needing and for a one-way trip. They also had the most reasonable prices for this trip. We wanted a standard size car and they had a minivan which worked well.
Cons: Having to drop the vehicle off at Austin Bergstrom Int'l Airport which is an hour each way from our house. No fun at end of 500+ mile trip.
Feb 23 2016
Cons: No windshield washer fluid
Nov 21 2016
Pros: Excellent fast service at the counter when I rented the vehicle at the Bentonville, AR airport.
Oct 30 2017
Rental of Mustang Convertible
Pros: Rental process was essentially effortless, staff were well mannered and very helpful. Car was fun to drive and made for a great weekend.
Cons: Nothing except the rear passenger tire had a slow puncture so the low tire alert went off as soon as I started up the car. I had to get on road so put air on it as soon as I was able. It had to be inflated quite a few times throughout the rental. I called the roadside asssit, they came out to put the spare tire on, but that would not work as I had to travel over 500 miles. It would have been nice to have got it fixed properly but we made do.
Cons: The car we reserved wasnt quite ready but for an additional 3 a day you can get this car. Too much sales pressure
Jul 18 2018
Cons: I told Enterprise that my flight was delayed, but they gave away the minivan that I had reserved anyway.
Mar 19 2019
Cons: Inside seats were a little dirty
Sep 14 2016
Pros: The car is actually located at the airport, not off-airport. Easy 1 minute walk from counter to car.
Oct 28 2016
Cons: Upgraded our rental and did not charge drop fee as we were helping them relocate cars from airport to Fayetteville AR location.
Apr 10 2017
Incredibly easy and hassle free rental process
Pros: The friendliest staff I've ever encountered while renting a car. The cars have always operated well, no surprises on unpleasantries. The pickup process has been a little inconsistent, varying from Okay to Incredible.
Cons: I went to go get my car from the pickup lot and could not find it for a while. The lot had a non-sequential numbering system that made it difficult to find spot 46.
Pros: We called to let them know our flight was delayed. To come to find out the car was reserved not at the airport like I requested, (I selected Fayettville Airport), but it was reserved one town over in the middle of nowhere, we had to take a $45 Cab, got there as they were closing, the lady said we had to have the ful coverage insurance that was an add-on of $32 a day, we were there for my Mother-in-law's funeral a d the car rental was one of the horrific experiences in traveling we have ever had. Just mad a hard time harder.
Cons: We called to let them know our flight was delayed. To come to find out the car was reserved not at the airport like I requested, but one town over in the middle of nowhere, we had to take a $45 Cab, got there as they were closing, the lady said we had to have the ful coverage insurance that was an add-on of $32 a day, we were there for my Mother-in-law's funeral a d the car rental was one of the horrific experiences in traveling we have ever had. Just mad a hard time harder....and the car died on us 3 times was not running well at all!
Apr 7 2018
Overpriced!!! Do not rent
Pros: Car was clean
Cons: Was supposed to 450 USD plus insurance of 100 USD. Charged me multiple fees and even 2 extra hours for a total over 1200 USD for 11 days for a Camry!! That’s just ridiculous!!
Nov 29 2016
Pros: Great friendly and efficient service!!!
Mar 26 2017
Cheap and dirty van
Pros: Tons of storage.
Cons: The van was dirty. When I called to let them know they offered to clean it but I was already home and didn't want to go back. I ended up cleaning it at home. It had chunks of mud inside the van. It looked like someone had taken the mini van off roaring. If I could give a zero for cleanliness, I would.
The windshield was dirty and had chips in it. When I called they said it was from a hail storm. I get it, they can't control the storm. But they can fix the issue prior to renting out the car. Wipers were in terrible shape and there was no windshield washer fluid. Car handled poorly at highway speeds. Needs at minimum balance if not alignment. Tires are wearing abnormally and the van pulls to one side. The antenna on the radio didn't work. And despit stating it had satellite radio, it didn't.
When I told the agent at return, he didn't really seem to care or want to remedy it. They did give me $50 credit for cleaning the van.
I will not rent from Hertz again.
Mar 27 2017
Pros: Ease of pick up and drop off.
Cons: I had a problem with a 70 $ difference in the price online versus in-store. However, the nice gentleman behind the counter adjusted the price!
Oct 24 2018
Pros: Good clean car
Cons: We waited close to one hour for the carv
May 27 2019
Pros: Friendly staff, nice clean car
Cons: The dropoff point at XNA is not very well marked. Luckily it was really early in the morning and I was able to back up to the rental lane.
Jul 29 2019
Pros: It was easy once it wasn't confusing.
Cons: It was confusing. Need better instructions as to what to do with the cars after entering the garage.
Block ff the first couple of stalls with arrows pointing to where you want the cars during business hours.
Cons: My rental ended up costing waaaaay more than originally quoted. I travel ever week and the ONE time I use a personal card to pay for a trip it is 3 or 4x the original cost.
Nov 1 2016
Pros: Nothing at all
Cons: Hidden sales tax of 22.5%. Not in Kayak quote and according to my research not the law in Arkansas. Tried to resolve over the phone and Avis rep totally useless. Second bad experience in a row with Avis. Never again!
Aug 30 2019
Pros: The staff at this office is always very courteous.
Cons: The car could have been cleaner; it smelled of alcohol inside of it.
Aug 26 2016
If price is the factor, this is your car
Pros: Basically I liked the car, and the price was good.
Cons: You get what you pay for, this was the cheapest car available, but it had nothing except air conditioning. It would have been great had the car had cruise control.
Oct 17 2016
Pros: Nothing. Did not get car
Cons: Needed a car.
Jul 18 2017
Beware if it is a Holiday!
Pros: Location was close to place I was staying.
Cons: I know pickup was on July 4th. But was traveling from Missouri to Arkansas on that day. I did not receive a call or email from Avis stating that they would be closing early on the 4th. Otherwise I would have left MS earlier to make it to AVIS by noon. We called customer service to see if there was another pick up location that was open. It was at an airport 2 hrs away and they wanted to charge us $150 more. Thank goodness my flight was not until the afternoon on the 5th, which allowed me to pick it up early that morning before traveling to Oklahoma. I was not happy! CS was not helpful either as far as problem solving.