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One location in Springfield-Branson Airport
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10,0 Wonderful
Jan 2021
Pros:
Pick up and drop off was painless and easy. The Alamo counter is shared with National and Enterprise. Everybody was friendly and helpful.Cons:
Car was outstanding, clean and practically new. Overall experience was great!7,2 Good
Nov 2020
Pros:
staff friendly, located on site at airport so easy drop off and pickup.Cons:
car smelled smokey10,0 Wonderful
Oct 2020
Pros:
The staff was very friendly and helpful. I was on my way quickly, which I really appreciate.Cons:
Could think of nothing else.9,6 Wonderful
Jul 2020
Cons:
Drop off at SFO was complicated for someone to pick me up after drop off.2,0 Poor
Apr 2020
Cons:
Trip. Nacelles due to global pandemic. I still got charged.5,2 Fair
Dec 2019
Pros:
The staff in Missouri was very helpful, apologetic and willing to work with me to get into another car. Review for him is great! Overall, it being booked only an hour before, I was happy to get into anything so my review is only to highlight some things. I'd use your company again for the speediness and rate alone.Cons:
The cleanliness. And the maintenance. CLEANLINESS: The car was pretty dirty inside. It still smelled heavily of cigarettes, had about 5-6 cigarette burn holes in various seats, ceiling and roof, and there was just general dirt and dust in there. Lots of stains. Probably the filthiest interior of a rental I've ever been in. Again, the staff was extremely apologetic and seems like he was ready for me to ask for him to fix it, but I was happy to have something in a short notice. I told him don't worry about it, just please mark it on the pre-drive damage sheet (which showed the exterior damage, many decent size dents) so I wouldn't be charged. He obliged. MAINTENANCE: The maintenance lights showed it was way overdue for service. Warning comes on as soon as you start the car that reads, "Service Required (-4678mi, -9days)". The car only has 44,668 miles so I was surprised at how beat up it felt mechanically. Overall, the car ran fine, got good gas mileage and was reasonably comfortable for my needs and timeframe. Other customers likely would've had an argument to make.One location in Springfield-Branson Airport
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10,0 Wonderful
Dec 2020
Pros:
The staff was extremely helpful. The signage at the Albuquerque airport needs improvement.8,8 Very Good
Sep 2020
Cons:
Car was not clean when I picked it up. Car full of dog hair.10,0 Wonderful
Aug 2020
Pros:
Very friendly! Super easy and quick.Cons:
Nothing!10,0 Wonderful
Nov 2019
Pros:
yes10,0 Wonderful
Apr 2019
Pros:
Staff was helpful and friendlyCons:
Nothing. Everything was great2,0 Poor
Nov 2018
Pros:
Don't knowCons:
Don't knowOne location in Springfield-Branson Airport
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10,0 Wonderful
Jun 2020
Pros:
The drop off was easy and the young man who rented us the Jeep Wrangler was especially helpful in getting us rolling.2,0 Poor
Jun 2020
Pros:
I did not rent from budgetCons:
You should adversities the credit card and debit card policies more clearly for the companies you provide rentals for.6,8 Okay
Feb 2020
Pros:
the carCons:
They try to sell other car, or other insurance. I wanted the car that i ordered.6,0 Okay
Feb 2020
Cons:
The actual cost was $100+ more than my confirmed price. It could have been due to the insurance I purchased, but it seems high for insurance for 2 days.8,8 Very Good
May 2019
Cons:
The return procedure was really confusing and the rep at the window a tiny bit condescending but otherwise it was smooth, quick and good.8,4 Very Good
May 2018
Pros:
We liked the car. It handeled very nicely. It was clean inside.Cons:
I did not like the fact that we were not shown the features of the car. No one takes you to the car. The lot was full of care and we had a difficult time finding it. There were a few rental companies whitOne location in Springfield-Branson Airport
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10,0 Wonderful
Apr 2021
Pros:
Easy drop off for very early flight. Prepaid fuel also a great idea. No gas stations open near airport.2,0 Poor
Dec 2021
Pros:
I did not book with you - I'm not sure why I received an email asking me to rate my car rental experience.2,8 Poor
Oct 2020
Pros:
We did get an upgraded vehicle because there was no vehicle that we requested availableCons:
The vehicle outside had been keyed heavily. No one from the staff came out to inspect the vehicle with us. This was a Dodge Caravan and literally, the passenger side sliding door came off the track and was not able to close completely. The wind noise from the door not closing was ridiculous.10,0 Wonderful
Sep 2020
Pros:
Everyone was friendly and helpful. Very easy pickup and drop off. No problems!6,4 Okay
Sep 2020
Pros:
Online booking through Kayak was easy and affordable. Check out and check in were simple and efficient.Cons:
The vehicle had that specific aroma of one that had been smoked in. The company had probably paid a big fee to have cleaning done but the residual odor is still there, especially picked up by non-smokers. Sorry Avis, send it though the treatment another time.4,8 Mediocre
Jan 2020
Pros:
The counter person at pickup was an automaton with zero emotion and zero eye contact, canned responses. We were a chore, a task, a box to be checked - not a customer.Cons:
see aboveOne location in Springfield-Branson Airport
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10,0 Wonderful
Apr 2021
Pros:
Counter has only one person at drop off and no one in the return lot. That one counter person was overwhelmed with people wanting to rent and return cars - not their fault.Cons:
More staff at the rental counter.10,0 Wonderful
Mar 2021
Pros:
Yes very much so8,0 Very Good
Feb 2021
Cons:
The car could have been started and warmed up. We flew into an ice storm and had to wait in a cold car for 20 minutes before the ice could be scraped off the windows. Besides that, all was well!2,0 Poor
Nov 2020
Pros:
Nothing this was a horrible experience.Cons:
I didn't get my rental car. The payless rep said I could not use a prepaid rental car transaction to pick up the car from the airport. Allow me to get my rental car on time and use the prepaid function.9,6 Wonderful
Aug 2020
Pros:
Yvonne was a delight to work with at pick-up!Cons:
Clearer drop instruction and parking5,2 Fair
Dec 2019
Pros:
Pick up and drop off was very simple. Decent value for the size of car.Cons:
The car windows were filthy and the car smelled of smoke.One location in Springfield-Branson Airport
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10,0 Wonderful
Dec 2022
4,8 Mediocre
Aug 2018
Pros:
Upon returning car, I expressed to clerk, Taylor, that front bumper was scratched when I initially picked up car. Taylor stated that wouldn’t be an issue since I initially picked up car in that condition.Cons:
Receive phone call regarding scratched front bumper and I had to take the time to write an email and re-explain condition of car at time of pickup, along with pictures. Poor communication between the two Hertz car company. Customer service should have handled this situation. Hoping to soon be informed of the confirmation of my email.9,6 Wonderful
Sep 2017
Pros:
The car was great - very comfortable. The desk agent was knowledgeable and prompt.Cons:
We had rented a car the prior week and had to switch cars for the second week rental so that the second vehicle could be transported to Michigan to be sold. It would have been ideal - and less hassle of moving luggage - to keep the original car (which also had Michigan plates), but both vehicles were comfortable and met our needs.8,0 Very Good
Jun 2017
Pros:
staff very courteousCons:
The computer told the employee that the price we prepaid was not allowed, check with their supervisor. She found the supervisor, both said they never saw this exception. They called their back office, no one is familiar with that exception. took about a half hour to get our rental, otherwise, it's good.10,0 Wonderful
Jun 2017
Pros:
the efficiency10,0 Wonderful
May 2017
Pros:
Check in desk to car 1 minute walkCons:
WeatherOne location in Springfield-Branson Airport
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2,0 Poor
Dec 2020
Cons:
I was given a upgrade that was a Chevy Tahoe rather than a midsize SUV. But that Tahoe had a leaky tire with three plugs in it and I had to keep pulling over and refilling the tire on on a long drive. Also they gave me a car that did not have the left rear turn signal working. Then when I went to turn the car in they said that I had change the car and they charge me $2000 instead of the 299 a week. I’m very disappointed. I will not be using national car rental again.10,0 Wonderful
Mar 2017
Pros:
Great car. very clean. rep was very helpful and courteous6,0 Okay
May 2023
One location in Springfield-Branson Airport
One location in Springfield-Branson Airport
One location in Springfield-Branson Airport
One location in Springfield-Branson Airport
One location in Springfield-Branson Airport
One location in Springfield-Branson Airport
Locations in Springfield-Branson Airport
2300 N. Airport Blvd Suite 111, Springfield, , USA Missouri
+1 914 368 0091
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