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2,0
Pros: There was no car available, they "overbooked".
review from
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2,0
Pros: Nothing. I ran into a friend outside, had nothing to do with renting a car. Only positive thing to happen near hertz.
Cons: Worst customer service ever! First off, stock reservation time is 12pm on website, got there and dude went to lunch. Got there atm1pm and watched this dill holeifrom hertz screw up two reservations in front of me! Then got to me, and screwed my payment up somehow. Worst experience ever. Left without a car, and wasted hours. Dont rent from these idiots, especially in auburn!
review from
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6,0
Pros: The mini van was fine, as we expected
Cons: We specifically wanted a mini van for various reasons. When we went to pick up in the AM, the employee decided that we would probably be just as happy with an SUV because there was a shortage of minivans. No, we wanted a mini van and we had good reasons. A simple phone call would have given us options. But instead we had to find an actual minivan in another town, go there, and start over. This delayed our departure aproximatley 4 hours, and we missed an appointment at our final destination.
review from
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4,8
Car was falling apart.
Pros: Pickup and drop off was handled quickly.
Cons: Car had noted front end scrapes when I took it. The front bumper proceeded to come apart, I was afraid it would fall off. I returned the car a day early because I was uncomfortable driving it. "Oh that happens all the time.", said the employee. No offer of compensation at all.
review from
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8,0
Pros: The Hertz representative allowed me to sit in 3 different cars to test for lumbar support before I selected one. He also helped me select the car that would best accommodate my wife and me and our two grandchildren on a long trip.
Cons: There was no one at the location, either when I came to pick up the car or when I came to return it. I had to wait more than 15 minutes each time, even though I was there during normal business hours.
review from
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2,0
OVER-BOOKING = NO CAR
Pros: My rental was booked for a noon pick-up. They called me at 11:40am to say that they did not have any cars available, and probably would not have a car that day. That kind of unreliability is unacceptable.
Cons: My rental was booked for a noon pick-up. They called me at 11:40am to say that they did not have any cars available, and probably would not have a car that day. That kind of unreliability is unacceptable.
review from
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2,0
Pros: There was no car available, they "overbooked".
review from
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2,0
Pros: Nothing. I ran into a friend outside, had nothing to do with renting a car. Only positive thing to happen near hertz.
Cons: Worst customer service ever! First off, stock reservation time is 12pm on website, got there and dude went to lunch. Got there atm1pm and watched this dill holeifrom hertz screw up two reservations in front of me! Then got to me, and screwed my payment up somehow. Worst experience ever. Left without a car, and wasted hours. Dont rent from these idiots, especially in auburn!
review from
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6,0
Pros: The mini van was fine, as we expected
Cons: We specifically wanted a mini van for various reasons. When we went to pick up in the AM, the employee decided that we would probably be just as happy with an SUV because there was a shortage of minivans. No, we wanted a mini van and we had good reasons. A simple phone call would have given us options. But instead we had to find an actual minivan in another town, go there, and start over. This delayed our departure aproximatley 4 hours, and we missed an appointment at our final destination.
review from
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4,8
Car was falling apart.
Pros: Pickup and drop off was handled quickly.
Cons: Car had noted front end scrapes when I took it. The front bumper proceeded to come apart, I was afraid it would fall off. I returned the car a day early because I was uncomfortable driving it. "Oh that happens all the time.", said the employee. No offer of compensation at all.
review from
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2,0
OVER-BOOKING = NO CAR
Pros: My rental was booked for a noon pick-up. They called me at 11:40am to say that they did not have any cars available, and probably would not have a car that day. That kind of unreliability is unacceptable.
Cons: My rental was booked for a noon pick-up. They called me at 11:40am to say that they did not have any cars available, and probably would not have a car that day. That kind of unreliability is unacceptable.
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