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One location in Arcadia
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8,4 Very Good
Oct 2020
Pros:
Super easy to pick it upZCons:
Car smelled bad when I got inside. Appeared clean though.9,2 Wonderful
Oct 2020
Pros:
Kiosk to assist with quick rental process.Cons:
A KIA Sol doesn't seem to be a full size car and we paid for a full size car.10,0 Wonderful
Aug 2020
Pros:
EverythingCons:
nothing i can think of9,6 Wonderful
Jul 2020
Pros:
super easy drop off and pick upCons:
cheaper rental6,4 Okay
Jun 2020
Pros:
Staff tried. there were no trucks available for us. We had to wait over 30 minutes and I had a mortgage closing that I had to attend. It was very stressful.Cons:
The car could have been ready to go at the time specified.2,0 Poor
Jun 2020
Pros:
I liked nothing about this experience.Cons:
There was only one staff member working and he was handling multiple agencies. No order to those who reserved and who were just getting a car. They ran out of vehicles and I waited over an hour. Went with a different company.2 locations in Arcadia
One location in Arcadia
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10,0 Wonderful
Nov 2022
10,0 Wonderful
Dec 2021
10,0 Wonderful
May 2021
Pros:
The customer service is always excellent!Cons:
The rate could have been less expensive but it is what it is!4,0 Mediocre
Aug 2020
Pros:
reserved a car for a Thursday pick up and a Sunday drop off. For a Sunday drop off I was given the choice of the CVG airport or Montgomery Rd. I chose the Montgomery Rd location. Sunday morning went to look up the address and the google page said it was closed. Called Hertz customer service and they assured us we could do a drop off there. Drove an hour to the location, its closed, big sign on door NO OVERNIGHT DROP OFFS. Called customer service, they said take car to the Kemper Rd location. Got to that location sign on door THIS LOCATION IS CLOSED FOR REMODELING. Called customer service again, they couldn't help, transferred us to roadside assistance. We were on hold for 55 minuets and they just hung up. Called the Montgomery Rd unit on Monday, they said they would not count the vehicle as checked in until they could spare someone to go to the second location and bring the car back.Cons:
Every part of this experience could have been better, except the price, the price was good8,4 Very Good
Feb 2020
Pros:
The staff were very friendly given it was the end of the day when we picked up our car.Cons:
The overall impression of the physical space was that at any moment you could get up and leave. It was so sad, run down, it really looked like no one cared about this office.7,2 Good
Dec 2019
Pros:
Friendly staff and very fast drop off. Ended up with an upgrade because the vehicle type I had reserved needed an oil change.Cons:
Pick up took over 30 minutes even though I was helped immediately2 locations in Arcadia
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10,0 Wonderful
Jul 2020
Pros:
Everything was wonderfulCons:
Nothing. The car was more than expected, and everyone was professional...down to the lot attendant at ABE in the spring rain9,6 Wonderful
Jul 2019
Cons:
All good.9,6 Wonderful
May 2019
Pros:
Super easy and fast. Great prices.10,0 Wonderful
Jan 2019
Pros:
Excellent customer service! Busy day at the rental place, staff worked incredibly quickly and efficiently to get me out the door early! Car was nice too, basically new and plenty of room.10,0 Wonderful
Oct 2018
Pros:
Friendly, polite and efficient service8,0 Very Good
Aug 2018
Pros:
The Avis rep in the Naples Airport was super cheerful. She made my day.One location in Arcadia
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2,0 Poor
Apr 2021
Pros:
Drop off very easy.Cons:
Given tire that was very low in pressure. Given car with gas tank not full but then charged for returning with less than a full tank. Pick up location was very slow.2,0 Poor
Jan 2021
Pros:
Not muchCons:
I reserved the convertible mustang one way to Miami from Port Charlotte. When I arrived, they said "we do not have that type of car." They put me in a jeep compass. I got 10 miles down the road and the tire pressure indicator light came on. I stopped - flat tire. I called the rental office and they said "call road side assistance on the key chain - they will either come out with a new tire or new vehicle" I called. They said it could be a couple hours. They also said they would not deliver a new tire and that a new vehicle would take 4-6 hours. I had an appointment. I changed the tire to the doughnut (note: the new Jeep compass does not have pedal or lever activated emergency brakes - its an obscure button and "park" is not sufficient to keep the SUV from rolling!) - I gave them the address that I would be at for my appointment, they said they could not be there in my time frame. I called the local office back and they told me to call national. I called national office and they said to call local. Local finally agreed that when I brought the vehicle back I would get a replacement. I had been on my way to Miami and had to back track 30 minutes to do so. Overall loss of time was about 2.5 hours due to poor maintenance and poor customer support. Add this to the issue of them renting a vehicle not in stock and I will never use Budget/Avis again.6,4 Okay
Oct 2019
Pros:
Out of hours drop off was easy at the Destin airport.10,0 Wonderful
Dec 2018
Pros:
Great people on both ends, fantastic upgrade and good price!9,6 Wonderful
Jun 2018
Pros:
Drop off was fast, uncomplicated and painless.10,0 Wonderful
Dec 2017
Pros:
Quick, friendly service.One location in Arcadia
One location in Arcadia
One location in Arcadia
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