Hôtel Mercure Chamonix Centre

Location

The rest,

The fact that the hotel staff realized that my family and I were not satisfied with our stay and provided us complimentary breakfast! They were also sweet enough to come personally to the room and do a turn down for the additional person in one of the rooms, and give us a 1-hour late checkout.

The check-in process took really long and the staff was extremely rude. I speak a bit of French so I was understanding what they were saying but the person in-charge of the check-in who was managing while sitting on the side refused to talk directly to the customers and was just speaking to her staff in French even though were responding in English. We had booked 2 rooms for one night. One of the rooms given to us turned out to be the incorrect room because it could not accommodate 3 people so we were placed in another room that did not have the mountain view promised to us - rather it the balcony was in front of a large tree. The rooms were stuff and filthy with hair on the floor in several spots and dead insects. The safe did not work. There was no telephone in the room so there was no way to contact the reception except walking down to another building. (that too in the rain). Despite repeated requests to the hotel staff to sort out these issues there was no action taken - and because of the long process of check-in, complaints etc. we missed dinner on the one night we were there. The hotel staff did offer us a room in a separate building from where the rest of the family was staying but we were not willing to take it because we had requested for rooms nearby (atleast in the same building) and did not want to spend more time on the check-in and settling in that had already taken up our dinner. Lastly, the building we were staying in was a bit worn down.

Location

The room wasn't superior and too small for the furniture. The toilet door was broken and the bathroom sub standard. The shower was broken and there was no towel rail for airing damp towels. ⁹The room lacked privacy as it was overlooked by families and children playing outside. Check in was not as welcoming as our last Mercure hotel in Reims. Ì think a member of staff should have explained about the condition of the room at check in.

Breakfast is good and the location

room doesn't fit to be a 4 star it should be rated as 1 star. no towel handle, no refrigerator, no slipper, not enough room to put toileteries, no conditioner it's all in one(shampoo, body soap), carpet is dirty and the room is small